Executive Program Manager Resume Charlotte, NC - Hire IT People

SUMMARY

An exceptionally well - qualified senior IT professional and Program/Project Manager/SCRUM Master with sophisticated business and technical skills, and a passion for resolving complex challenges through innovation.
Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs.
A proven leader and manager with over 39 years of extensive and broad-based experience and competencies in the design, development, implementation, and delivery of consulting services.
Skilled in working effectively in high-pressure situations, capable of creating and implementing innovative procedures and practices, adapting existing systems to meet ever-changing needs and meeting tight/inflexible deadlines.
A skilled negotiator and facilitator who knows how to consistently produce positive results across departmental and divisional lines.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Executive Program Manager

Responsibilities:

Managed 4 direct report Project Managers and 28 indirect reports developers
Utilized Problem Source Identification techniques to determine the root cause of past failure
Implemented rigorous change management procedures (reducing scope creep)
Improved very complex multiple-stakeholder communications by providing comprehensive completion projections and regular updates
Boosted team morale by deflecting direct customer communication (i.e., kept the customer off the consultants’ backs)
Established lunch-and-learn seminars for team and customer
Implemented regular after-work social functions to improve team spirit and morale

Confidential

Executive Program Manager

Responsibilities:

Led major industry-wide recruiting effort resulting in over 75 mid-level and professional consultant hires
Held responsibility for all FIHL consultants while in their Permanent Residency Process
Developed Agile (SCRUM) capability within consultant staff
Assisted in the University New Hire recruiting and training process
Provided career development counseling for consultants and maintained the best track record for promotions within FIHL
Created many consultant professional skills development and recognition programs

Confidential

Executive Program Manager

Responsibilities:

Met all financial and administrative expectations (exceeded objectives for three straight years)
All Professional Services sales initiatives for the customer
Developed a relationship of trust with the customer
Program Managed a portfolio of Agile development (SCRUM) projects
Project Managed Customer Master Record (CMR) initiative across multiple lines of business
Translated customer needs and wants into viable project opportunities
Wrote Statements of Work for all projects
Problem source identification, escalation and resolution when appropriate
Ultimate oversight of all projects

Confidential

Program Manager and Executive Consultant

Responsibilities:

Recovered financial system project through problem source identification and introduced more comprehensive project planning, realistic scheduling, resource management, and the introduction of project measurement metrics.
Developed new professional services delivery methodology for Remote Deposit Capture.
Developed a new Remote Deposit Capture SaaS delivery model.