Manager Resume Charlotte, NC - Hire IT People

SUMMARY

With over 18 years of Leadership & Management experience in the Financial & Software Industry, I specialize in using my Technical, Engineering and Organizational background to maximize client value.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Manager

Responsibilities:

Managing associates & contractors and responsible for all attendant HR - related administrative duties including hiring, performance management, and termination.
Responsibilities includes Forecasting, estimating effort levels, projecting workload, aligning resources to projects, and implementing training programs.
Engaging in designing and implementing new operating processes, creating metrics and establishing training routines that grow subject matter experts across multiple applications and domains in the Confidential .
Responsibilities extend to development, maintenance, and enhancement of QA standards and procedures within the line of business and technology function.
Providing management oversight, scheduling, and training coordination for QA activities performed by the QA Team in support of systems and software projects.
Working closely with DevOps to enable & implement CICD (Continuous Integration and Continuous Deployment).
Working actively as SAFe certified Agile Coach, with business Product Owners, Release Train Engineers, developers, architects, vendors and operations in planning, development & implementation of systems.
Driving continuous Process Improvement including Retrospectives, Lessons Learned sessions, Automation, etc.

Vendor Manager & Business Support Manager

Confidential

Responsibilities:

Managed the Contracts and SOWs to hire and retain experienced technical resources necessary to drive the success of the Lean Agile practice of Consumer Purchasing & Fulfillment which received the Number 1 ranking in Forrester for the deposit account opening process.
Experienced in successfully managing all Vendor Resource Contract avenues including CLP and TCMS.
Experienced in successfully navigating and negotiating the internal bureaucracy of the Confidential to get Contracts approved by Finance and Leadership Approvers.
Proactively worked with the Portfolio Managers and Project Managers to ensure that all Contracts and Change Orders were processed and approved to 100% completion long before deadline.
Actively managed the Resource Hiring & Onboarding of the Consumer Purchasing & Fulfillment organization.
Provided my ScrumMaster and Agile Coach experience to the Consumer Purchasing Scrum Teams as needed.
Effectively worked on Online Sales Audit Sev3 Remediation team to achieve Approval from the GTO COO in record time. Researched and developed a RACI Matrix to identify BAC resources responsible for remediation of technology gaps to reduce business risk.

Technology Project Manager

Confidential

Responsibilities:

Provided training to eCommerce teams on Lean Project Management Agile SCRUM and Kanban.
Managed four large technology projects with multiple interdisciplinary resources across various teams.
Managed FTL Deployment Automation Project: Design and implementation of automated process to deploy FTL code from DEV utilizing JENKINS and uDeploy to maximize deployment efficiency.
Managed DEV Automated Testing Framework Project: Creation of Testing Framework and QA environment for Developers to perform automated testing using Selenium resulting in significant cost savings for Confidential .
Managed DDL Deployment Automation Project: Development and implementation of new automated process flow to deploy DDLs utilizing JENKINS and uDeploy to minimize costs to six Confidential .
Managed Database Modeling Request Process Improvement Project: Analysis, redesign and change implementation to the existing Database Modeling Request Process to enable efficiencies and cost reductions.