SUMMARY:

• A creative problem solver with a strong attention to detail with over six years of Operational Supervision and seven years of Operational Compliance.
• Founded and performed Operations Supervision of a small non - profit project Confidential aimed at helping the low income, senior community of Oakland and Vallejo. Outcomes included assisting seniors in renting their homes out through the section 8 program, and; assisted those who were victims of mortgage fraud. To achieve these results, I was tasked with managing multiple rental properties that were affordable housing units and market value units
• Designed and delivered internal training materials, policy and procedures and training curriculum to enhance company compliance, software use and, employee development.
• Proposed and lead life cycle project management specifically in database including post project Quality Control. The results of which enhanced company information tracking, shorten review times and assisted sales departments by providing easy to access and detailed information.

TECHNICAL SKILLS

• Point
• Salesforce
• Encompass
• SharePoint
• Yardi
• Excel
• QuickBooks
• Access Database
• Creation
• Outlook
• Windows Office
• Google Docs
• Web Crawler
• CPM
• CVAS
• PERS
• PEW
• WebLGY/ VA Files
• Project Management/ Project Life Cycle Management
• Risk Analysis
• Credit/ Doc Analysis
• Affordable Housing Compliance skills
• Contracts/ Doc Creation
• Social Media Marketing
• Policy & procedure writing
• Accounting/ HR
• Compliance/ Fraud Prevention
• Grant Writing O Advanced Math & Stats
• Advanced Analytics skills
• Business writing skills
• Team Training

PROFESSIONAL EXPERIENCE

Confidential

Operations Management

Responsibilities:

• Duties included Review Condo project docs to verify ownership, legal documents, lawsuits, appraisals, and land ownership docs for federal compliance prior to lending on a property.
• Created database of approved and declined properties.
• Budget auditing/ review, scenario desk, policy and procedures writing, training of underwriting and sales dept.
• On Condo Compliance Underwriting.
• Research with FHLMC on new construction waivers.
• FHA/VA and FHLMC agency specialist.
• Maintaining relationships with sales and vendors.
• Assisting in recruiting, training, and mentoring new hires.
• Assisting in prevention of professional isolation.
• I oversaw project management of special projects regarding policy and procedure and training.
• Also, managed project to create database from scratch using Access and SQL with tech team managed life cycle of the project and QC.
• Submissions of PERS and PEW reviews to Fannie Mae also submission of questions and findings to Fannie Mae, HUD, USDA, VA, and Freddie Mac.
• Insurance and budget, Compliance review and analysis.
• Underwriting of affordable housing condo analysis files and deed restrictions.
• Specialized in ground leases and new construction projects.
• This also required verification of NMLS licensing’s for all loans in review and tracking employees that attended training I created and taught.
• Review Condo project docs to verify ownership, legal documents, lawsuits, appraisals, and land ownership docs for federal compliance prior to lending on a property.
• Created database of approved and declined properties.
• Budget auditing/ review, scenario desk, policy and procedures writing, training of underwriting and sales dept.
• On Condo Compliance Underwriting.
• Research with FHLMC on new construction waivers.
• FHA/VA and FHLMC agency specialist.
• Maintaining relationships with sales and vendors.
• Assisting in recruiting, training, and mentoring new hires.
• Assisting in prevention of professional isolation.
• I oversaw project management of special projects regarding policy and procedure and training.
• Also, managed project to create database from scratch using Access and SQL with tech team managed life cycle of the project and QC.
• Submissions of PERS and PEW reviews to Fannie Mae also submission of questions and findings to Fannie Mae, HUD, USDA, VA, and Freddie Mac.
• Insurance and budget, Compliance review and analysis.
• Underwriting of affordable housing condo analysis files and deed restrictions.
• Specialized in ground leases and new construction projects.
• This also required verification of NMLS licensing’s for all loans in review and tracking employees that attended training I created and taught.

Confidential

Founder/ Operational and Property Supervisor

Responsibilities:

• Self to started non to profit project has been slowly converted into a non to profit Property Management Company.
• With my board of directors to which I am on the board I serve as both Operations Manager and Property Supervisor.
• Duties include all Office management to keep the company going, social media advertising, marketing, and management of offsite property managers.
• Also, I coordinate all outreach and advocacy programs to help property owners learn about renting to section 8 tenants and people of all income levels on what their rental rights are and where they can find info, so they can self to advocate.
• Fundraising for projects, payroll for vendors, recruiting volunteers and community outreach projects.
• Accounting and HR duties along with project management and grant and fundraising duties.
• SEO marketing through twitter, Facebook, and LinkedIn.
• Collaborated with numerous non to profits, and charities for services and fundraising.
• Database creation, AP/AR, on and off boarding and recruiting along with volunteer recruiting.
• Remote position which used cloud to based data and tracking through google docs and google drive.
• By verifying the NMLS information on all origination information on loans done fraudulently on the clients in said program found the same loan officers, underwriters and sales agents were used.
• Not only by verifying NMLS licensing’s was a large fraud ring brought down but; it was also discovered that these people were committing these crimes using other people’s NMLS numbers.
• Review of docs for compliance prior to submission to underwriting.
• Collect financial and mortgage information from borrowers.
• Review property info, title, appraisal, liens, ext. and submit to underwriting.
• Aid in the customer service and management of the office and Loan Officers team along with the pushing to get a loan through and funded.
• Conducting Pre to Underwrite of each file for compliance.
• Ordering documentation and review of said items prior to submission to the underwriting department. Half time from home position.
• I oversaw project management of special projects regarding policy and procedure and training.
• Also, managed project to create database from scratch using Access and SQL with tech team managed life cycle of the project and QC.
• Submissions of PERS and PEW reviews to Fannie Mae also submission of questions and findings to Fannie Mae, HUD, USDA, VA, and Freddie Mac.
• Insurance and budget, Compliance review and analysis.
• Office Management and Operations Management duties were also included.
• Underwriting of affordable housing condo analysis files and deed restrictions.
• Specialized in ground leases and new construction projects.
• This also required verification of NMLS licensing’s for all loans in review and tracking employees that attended training I created and taught.
• Also, was responsible for tracking all broker’s NMLS licensing and renewals.

Confidential

Post-Closing Compliance Underwriting Audit Specialist

Responsibilities:

• Review post - closing documentation for FHA and conventional loans prior to shipping the loans for investors to purchase.
• Auditing and Quality control of building and loan documentation.
• Communicate with Escrow to coordinate final HUD docs and other documentation.
• Also ordering other documentation from Loan Processors and requesting appraisers for corrections.
• I have recently overseen FNMA compliance where I not only order and review ground leases but, I also document status of all docs ordered.
• Also, I review the files reviewed by other team mates, make notes for our files and document and order any missing documentation so that as a second look at all files are within all FNMA guidelines.
• During second review as Fannie Mae Specialist in Post to closing I aided in training and policy and procedure writing and implementation.
• I oversaw project management of special projects regarding policy and procedure and training.
• Also, managed project to create database from scratch using Access and SQL with tech team managed life cycle of the project and QC.
• Submissions of PERS and PEW reviews to Fannie Mae also submission of questions and findings to Fannie Mae, HUD, USDA, VA, and Freddie Mac.
• Insurance and budget, Compliance review and analysis.
• This also required verification of NMLS licensing’s for all loans in review and tracking employees that attended training I created and taught.
• Review information on the building itself, such as the HOA cert, Appraisal, title, my specialty was Ground lease docs.
• After review and if the fulfilment centres submitted the complete and correct package of documents I reviewed to see if it could be approved by the Underwriter or MLO (Mortgage Loan Officer) at the branch level based on the FHA, conventional Fannie Mae and Bank policy.
• Or if I needed to enter the documents into the database and save the digital docs for a specialist to review.
• Specialized in Fannie Mae and FHA condo compliance and Ground Lease review; also lead special projects and worked as liaison to New York, Florida and San Diego offices.
• I oversaw project management of special projects regarding policy and procedure and training.
• Also, managed project to create database from old lotus software to SharePoint system with tech team managed life cycle of the project and QC.
• Submissions of PERS and PEW reviews to Fannie Mae also submission of questions and findings to Fannie Mae, HUD, USDA, VA, and Freddie Mac.
• Insurance and budget, Compliance review and analysis.
• Headed project on change of policy for technical writing project, also, research for insurance policy and company S&P rating to verify if they meet ranking requirements under agency guidelines.
• Underwriting of affordable housing condo analysis files and deed restrictions.
• Specialized in ground leases and new construction projects.
• This also required verification of NMLS licensing’s for all loans in review.

Confidential

Property Manager

Responsibilities:

• Managed both a 30-unit section 811 Prac and Assistant Managed 150 Multi to family Tax credit projects.
• In charge of tenant relations, rules enforcement, leasing, minor maintenance, resident services/ case management, and all while keeping the property within federal housing guidelines.
• Auditing documentation, budget creation, and analysis for multiple projects, team building and leadership.
• Over seen projects and repairs including obtaining bids, permits and clearing completion permits.
• Organizing computer lab and software for special needs/ differently abled college student population.
• This involved basic office management skills and data collection and coordinating students with specialized tutors and digital textbooks along with managing computer lab and tech support.
• Ops management duties, database creation and findings analysis.
• Metrics analysis, Recruiting and event planning duties.
• Heading special projects and project management.
• Community outreach and leader of trainings for working with differently abled students and assistive tech.