SUMMARY:

• Systems Engineer with extensive experience in hardware and software development / support.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Support Engineer

Responsibilities:

• Test new software builds, releases, and improvements for a variety of products
• C / C++ programming (firmware)
• RF testing (LTE, Wifi, Bluetooth)
• Write, read, run, and enhance scripts in collaboration with Software teams
• Support data collection projects including setup and verification of all system components, trouble - shooting during set-up and live sessions, ensure data integrity and upload, and document best practices
• Perform regular data uploads and provide feedback to teams to drive high quality performance through all phases of data collection
• Set up and test prototype devices per data collection tool requirements with Hardware and Software teams
• Be the primary point of contact for Hardware and Software teams for technical troubleshooting and incorporating enhancements to the prototype devices
• Examine processes and available tool sets to ensure the most accurate results
• Collaborate with Support Engineer over data collection setup, upload and metrics reporting tasks and processes
• Apply knowledge of wireless and networking technologies, mobile devices, and quality assurance practices to ensure that connected devices meet all target requirements
• Act with a high level of professionalism, integrity, and discretion in handling confidential information
• Operations readiness for projects / services

Environment:Android, Java, Apache, Git, Splunk, Jira, Confluence, Mac, OSX, Wi-fi, AWS, Windows, C++, LTE, BLE, RTOS, Python, shell script, Linux kernel, virtualization

Confidential, Brisbane, CA

Production Support Engineer

Responsibilities:

• Design and setup production environment
• Maintain and ensure up-time for all servers/services
• Monitor the health of production and test systems
• Ability to respond promptly to production issues and alerts
• Work with Engineering to:
• Deploy new and updated websites and services
• Provide initial assessment and possible workaround of production issue
• Troubleshoot and resolve production issues
• Help scope out the hardware and software requirements
• Work with Partners to:
• Identify and resolve issues
• Discuss and plan integration tasks
• Provide recommendation on hardware/software
• Automate system health check and overview dashboard
• Automate monitoring of all the production services
• Setup production/pre-production/test systems
• Work with hardware/software/cloud vendors
• Meet or exceed partners SLAs
• Operations readiness for projects / services

Environment:Linux (RHEL, CentOS), Java, Apache, JBoss, SVN, Oracle, Splunk, Grafana, Jira, Confluence, Mac, OSX, AWS, Zabbix, Linux kernel, virtualization

Confidential, Santa Clara, CA

Infrastructure Support Engineer

Responsibilities:

• Applies advanced troubleshooting to operational issues in a global compute farm environment (30,000+ nodes) using Nagios & Intel monitoring software (similar to Microsoft SCOM)
• C / C++ programming
• RF testing (LTE, Wifi, Bluetooth)
• Integrates, installs, configures, tests, and supports compute environment systems with focus on Windows and Linux platforms Red Hat, SUSE and Ubuntu.
• Research on high performance computing in multi-core systems with shared resources
• Proactively drives continuous improvement efforts to meet data center health goals, as well as emerging capacity and performance needs
• Review, research, reproduce, diagnose, and respond to technical issues and questions from third-party and internal developers.
• Troubleshoot hardware and software issues to maintain productivity. Escalate issues to Design Engineering for engineering re-design.
• Locate, test, and configure hardware for demo/test (SSD, NVRAM, flash, … etc.)
• Plan and review group storage needs via NAS (NetApp) & SAN (Hitachi, EMC)
• Assist with installation, configuration, and registration of test devices
• Documentation of projects and helpdesk cases
• Adhere to project goals and milestones
• Provide support to C/C++/Java/FORTRAN compilers on systems
• GPU testing
• Automated software / OS deployments, SCCM
• Monitor server memory usage, port status and load conditions
• Enterprise ticketing system: ITIL (2013-on)
• Enterprise application support: Oracle, SCCM, Altiris
• Linux shell scripting
• Firewall, antivirus setup / configuration, security patches
• Embedded development: smart phone (Bluetooth, 4G LTE designs), smart watches. Code review, algorithm designs, power management
• Operations readiness for projects / services

Environment:ITIL / ITSM, Remedy, Active Directory (AD), Configuration Management Database, (CMDB), Windows 7, Windows 8.1, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, Ethernet, Wi-Fi, KVM, PDU, Cisco switches & routers, Red Hat Enterprise Linux, Fedora, SUSE Linux, Ubuntu, CentOS, Macintosh, C, C++, PHP, .NET, Java, Python, SSD, Android, server rack / stack, VMWare 5.5, ESX, Mac, Linux admin, Linux kernel, virtualization, GPU testing

Confidential ., Redwood City, CA

Infrastructure Support Engineer

Responsibilities:

• Survey, document and analyze server, network and printing needs of customer site
• Developed new processes to streamline companywide tech refresh project
• Software installation and configuration
• Duties also include help desk co-ordination and server administration
• Help Desk ticket processing: hardware and software troubleshooting
• Maintain operating system and application patches, updates and hotfixes using SCCM.
• Data center support - cabling, power distribution, storage solutions, etc.
• CMDB (Configuration management Database) audits, CI (configuration item) audit
• Enterprise ticketing system: Remedy (2010-2013), ITIL (2012-on)
• Enterprise application support: Oracle, SCCM, Altiris
• Linux shell scripting
• Firewall, antivirus setup / configuration, security patches
• Operations readiness for project / services

Environment:ITIL / ITSM, Remedy, Active Directory (AD), Windows XP, Windows 7, Windows Server 2003, Windows Server 2008, Microsoft Office, Ethernet, Wi-Fi, desktop, laptop, PDA, smart phones, Cisco switches & routers, Remedy, SCCM, Linux, Macintosh, C, C++, PHP, Java, VB.NET, Mac, Linux admin, Linux kernel, virtualization

Confidential, San Mateo, CA

Infrastructure Support Engineer

Responsibilities:

• Developed new processes to streamline companywide tech refresh project
• Upgraded patient admission software from character based main frame software to GUI-based system
• On-site and remote assistance to multiple clinics throughout San Mateo County Hospital system
• Trained team members to improve productivity
• Software installation and configuration, scripting
• System support: provisioning, deployment, repairs & upgrades
• Customer training on various input / output devices, configurations
• Operations readiness for projects / services

Environment:Windows XP, Windows Server 2003, Microsoft Office, GroupWise, Ethernet, Wi-Fi, desktop, laptop, PDA, C, C++, PHP, Java, Mac

Confidential ., San Jose, CA

System Administrator

Responsibilities:

• Project team member involved with corporate infrastructure expansion
• Software installation and configuration
• System support: server provisioning, deployment, repairs & upgrades
• Help Desk ticket processing: hardware and software troubleshooting
• Network installation & troubleshooting
• DevOps support
• Enterprise ticketing system (PayPal proprietary)
• Linux shell scripting
• Mobile payments, credit terminals (early design planning phase)
• Operations readiness for projects / services

Environment:Windows XP, Windows Server 2003, Linux (Red Hat, Fedora, Ubuntu), Solaris, Macintosh, Microsoft Office, Microsoft Outlook, Ethernet, Wi-Fi, desktop, laptop, PDA, C, C++, PHP, Java, VMWare, Mac, Linux admin