Program Manager Resume Chicago, Illinois - Hire IT People

SUMMARY

Business savvy leader with proven record of delivering business - critical projects to promote growth, enable smooth transitions, streamline operations, and reduce operating costs.
Adept at building and motivating high performance cross-functional teams of global resources to exceed objectives.
Progressive experience in managing full life cycle enterprise projects involving process reengineering, application development and system integration.
Business Partner
Team Builder
Strategic Planner
Program and Project Manager
Multi-Disciplined Methodologist
Change Champion
Innovator
Process Engineer

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Program Manager

Responsibilities:

Program Manager over multimillion dollar Enterprise Releases.
PM and SCRUM for an Agile delivery Team with a $3 million annual run rate.
Successfully delivered a Technical Refresh project that included new hardware and migrating from proprietary disparate platforms to open source java as well as migrating from WebSphere to Tomcat and upgrading Oracle to 11G.
Influenced Management to use my work stream as the Pilot to build out an Agile Delivery Model, which triggered management to progress several more teams in the same direction.
Increased velocity within the Agile work steam by 300% within one year.

Confidential

SENIOR CONSULTANT

Responsibilities:

Process Lead for interviews with senior management, underwriters, claim examiners, finance, regulatory and IT resources.
Developed project charter which contained current and future state process flows, logical architectures, business requirements and a short list of potential vendors.
Delivered and presented project charter to senior management.
Eliminated $400K of annual extended support costs by upgrading IBM Content Manager.
Reduced expense and invoice processing costs 30% through the elimination of paper and automation of the payment and audit processes.
Decreased delivery costs 50% by driving the onshore/offshore model from 70/30 to 10/90.
Improved prioritization of projects and tasks by implementing a demand management and forecasting model.

Confidential, Elgin, Illinois

DIRECTOR, IMAGE AND WEB SERVICES

Responsibilities:

Implemented and led program of 35 projects to meet Confidential and Protective Life’s exit requirements.
Managed a direct report team to migrate the image and eBusiness platforms.
Directed the migration of applications from Bank one to Chase following the acquisition of Bank One in 2004.
Managed a $5M initiative where the team delivered a 100% paperless new business administration system increasing efficiencies by 20%, the project was delivered on time and in budget.
Reduced operational headcount by 5% through the selection and implementation of an imaging and workflow application.
Developed an 18 month roadmap to rebrand and stabilize the customer facing web applications.

Confidential

PROJECT MANAGER, WEB APPLICATION

Responsibilities:

Managed the development and support of the ecommerce, imaging and workflow applications for life and annuity products.
Defined and deployed corporate web development methodology to establish core standards.
Reduced annual development run rate by $1M through managing and driving an offshore model.
Increased agent submissions through the development of an XML ACORD compliant B2B application.
Influenced the business to develop a single sign-on service that reduced call volume by 5%.

TECHNICAL SKILLS