SUMMARY:

An information technology Program and Project Manager, Agile Coach, Scrum Master and Business Analyst with twenty plus years of experience in information technology solutions analysis, development, implementation, migration, deployment, and maintenance, with extensive experience in the use of both traditional and agile approaches to project management and business analysis. A proven leader with excellent interpersonal, communication, and analytical skills.

AREAS OF EXPERTISE INCLUDE:

• Project Management
• Agile Project Management
• Resource Management
• Program Management
• Agile Coach | Scrum Master
• Client/Owner/Vendor Management
• Business Analysis
• Product Management
• Vendor/3rd Party Management

PROFICIENCIES:

Models/Methodologies/Cycles: Lean, Agile, Scaled Agile Framework (SAFe), Scrum, Scrumban, Kanban, XP, Waterfall, Software Development Life Cycle (SDLC), Project Management Life Cycle, Capability Maturity Model Integration (CMMI)

Technical Practices: Joint Application Development, Rapid Application Development, DevOps, Demos/Reviews, Continuous Improvement, Test - Driven Development (TDD), Continuous Integration and Delivery (CI/CD), Emergent Design, Refactoring, User Stories, Earned Value Management (EVM)

Technical Environments: .NET, C#, Java, Oracle, MS SQL Server, Azure (Cloud)

Tools: MS Office, MS Project, MS SharePoint, MS Visio, MS OneNote, JIRA, Trello, VersionOne, Rally, ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Agile Coach / Scrum Master / Project Manager

Responsibilities:

• As Scrum Master, used Scum practices/ceremonies for backlog/user story management, release, sprint, and task planning, reviews, retrospectives, peer testing, paired programming, continuous integration and deployment (CI/CD) for the group that engineered the automation and Devops tools for the platform infrastructure
• Introduced a standard method for user story point estimation and tasking that facilitated a consistent and stable team velocity
• Introduced an informal peer evaluation component to Sprint Retrospectives, which facilitated better team cohesion and comradery
• Effectively used Release Burnup and Sprint Burndown metrics to report both sprint progress and release processing, thus providing 50% more key performance indicators for management
• Streamlined the format of the Daily Standup reducing meeting duration by 50%
• Formalized and impediment removal process that increased stakeholder, product owner and technical team interactions threefold, ensuring efficient business value identification and delivery
• As Agile Coach, conducted individual and group Agile training/coaching for team members
• ServiceNow Corporate Security Operations Center Security Incident Management - COTS Implementation - $.25M
• As Project Manager / Business Analyst, managed scope, resources, schedule, cost, risks, issues, action items, decisions, dependencies, and meetings
• Facilitated an Agile Kanban analysis, design, development, testing, and deployment process
• Developed and submitted status reports
• System implementation slashed average Security Incident Response lead time by 2 hours or 25%
• Conducting research and developing training materials for Agile topics
• Lean, Agile, Essential Scaled Agile Framework (SAFe), Scrum, Kanban, XP, DevOps, Continuous Integration and Deployment, User Stories
• Integration of Product/Project Management Life Cycle, and Application Life Cycle Management

Confidential, Washington, DC

Project Manager / Agile Coach / Scrum Master / Business Analyst

Responsibilities:

• Project Management Office
• As Agile Coach, initiated the organizational transition to the use of Agile
• Created framework using agile principles, methodologies, ceremonies, practices and artifacts
• Conducted Agile workshops and training for project teams and mid-level management
• Introduced the use of Scaled Agile Framework (SAFe) processes and practices
• Enterprise Business Intelligence Platform - ETL, Data Modeling and Analytics Reporting - $3M
• As Scrum Master, used Scumban practices/ceremonies for backlog/user story management, release, sprint, and task planning, reviews, retrospectives, testing, continuous integration and deployment (CI/CD)
• Managed the delivery of new infrastructure components to replace legacy systems
• Increased stakeholder/technical team interactions twofold, ensuring platform quality
• Platform implementation reduced the duration of data analysis, quality assurance and decision-making processes by 4 days or 40%
• Enterprise RemedyForce Help Desk and Asset Management System - COTS Implementation - $.5M
• As Project Manager / Business Analyst, managed scope, resources, schedule, cost, risks, issues, action items, decisions, dependencies, and meetings
• System implementation slashed average Help Desk request lead time by 4 hours or 25%

Confidential, Richmond, VA

Project Manager / Agile Coach / Scrum Master / Business Analyst

Responsibilities:

• Redefinition and pilot of Risk Evaluation, Ranking, Reporting, and Escalation Processes
• As Scrum Master, used Scrum practices/ceremonies for daily scrums, sprint planning and reviews
• Increased stakeholder/SME interactions threefold, ensuring process effectiveness and efficiency
• As Project Manager / Business Analyst, managed resources, risks, meetings and status reporting
• Redefined processes reduced overall duration of Risk Analysis and Mitigation by two days or 30%

Confidential, Reston, VA

Program Manager / Business Analyst

Responsibilities:

• As Program Manager / Business Analyst, managed risk/issues, action items, decisions, and meetings

Confidential, Philadelphia, PA

Project Manager / Agile Coach / Scrum Master

Responsibilities:

• Multifamily Loan Analysis Web Application - Enhancements - $1.5M
• As Scrum Master, used Scrum practices/ceremonies (SAFe Team Level) for daily scrums, sprint, and task planning, testing, reviews, integration and deployment (DevOps)
• As Agile Coach, conducted individual and group Agile training/coaching for team members
• As Project Manager / Business Analyst, managed resources, cost, risks/issues and meetings
• Increased software deployment frequency threefold providing new functionality every two weeks

Confidential, Herndon, VA

Project Manager / Scrum Master / Agile Coach

Responsibilities:

• Patent and Trademark Submittal Tracking Web Applications - Enhancements
• As Scrum Master, used Scrum practices/ceremonies for sprint planning and reviews
• As Agile Coach, conducted individual and group Agile training/coaching for team members
• As Project Manager / Business Analyst, managed scope, schedule, risks/issues, action items, decisions, dependencies, meetings and weekly status reporting
• Increased the quality of testable software, thus reducing test and bug fix duration by 50%
• Application implementation slashed time from submittal to first response by two days or 20%

Confidential, Richmond, VA

Scrum Master / Agile Coach

Responsibilities:

• As Agile Coach, conducted individual and group Agile training/coaching for team members (SAFe)
• As Scrum Master, used Scrum practices and ceremonies to facilitate daily scrums, create user stories, manage backlog, facilitate release/sprint planning, metric tracking, reviews, retrospectives and impediment removal; Represented the team at weekly Scrum of Scrums
• Credit Card Issue Tracking Applications - Maintenance and Operations
• As Scrum Master, used Kanban practices to convert bug fixes into user stories, facilitate continuous development, integration and deployment (DevOps and CI/CD) and metric tracking
• Network Operating Center Migration - Infrastructure
• As Scrum Master, used Kanban practices to create user stories, facilitate infrastructure migration, integration, deployment (DevOps and CI/CD), reviews, impediment removal and metric tracking

Confidential, Herndon, VA

Project Manager / Business Analyst / Agile Coach

Responsibilities:

• Clearinghouse Database Application - Migration from ASP to .NET Platform
• As Scrum Master, used Scrum practices/ceremonies for daily scrums, backlog/user story grooming, release and sprint planning, reviews, retrospectives, testing and deployment
• Increased stakeholder/technical team interactions tenfold, ensuring application/migration quality
• As Agile Coach, conducted individual and group Agile training/coaching for team members
• As Project Manager / Business Analyst, managed scope, schedule, risks action items, decisions, dependencies, meetings and weekly status reporting

Confidential, Woodcliff Lake, NJ

Business Analyst

Responsibilities:

• Banking data integration, analysis, and verification
• Managed task planning and scheduling, data requirements, risks, and reporting

Confidential, Vienna, VA

Project Manager / Business Analyst

Responsibilities:

• Network Operating Center - Migration and Consolidation
• As Project Manager / Business Analyst, managed scope, schedule, cost, risks, issues, decisions, dependencies, meetings and weekly status reporting and managed the delivery of new infrastructure components to replace legacy systems

Confidential, Chantilly, VA

Project Manager / Scrum Master

Responsibilities:

• Marketing Campaign Management System - Enhancements
• As Scrum Master, used Scrum practices/ceremonies to facilitate backlog/user story management, daily scrums, release and sprint planning, reviews, and retrospectives (JIRA)
• As Agile Coach, conducted informal Agile training/coaching for team members
• As Project Manager / Business Analyst, managed risks, action items and status reporting

Confidential, Columbia, MD

Program Manager / Project Manager

Responsibilities:

• Enterprise Website Content and Application Management - Enhancements and Maintenance - $2M
• As Program Manager / Business Analyst, managed scope, schedule, cost, risks, issues, resources, decisions, dependencies, meetings and weekly status reporting
• Introduced SharePoint applications development practice, ensuring contract option award

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Prepared project schedules, managed critical path and provided status updates for management

Confidential, McLean, VA

Project Manager / Business Analyst

Responsibilities:

• Managed the pilot implementation of a COTS publishing content management and workflow tool
• As Project Manager / Business Analyst, managed scope, schedule, cost, risks, issues, action items, decisions, dependencies and meetings and used EVM to measure schedule and cost variance