SUMMARY:

Experienced process improvement program/project manager. Experienced in starting/initiating new programs/projects ranging from small small (5 resources, $10k) to large complex projects (60 resources, $10m) in diversified hardware & software environments. Highly skilled and experienced in leading business intelligence, reporting, analytics, application software development, infrastructure, and databases & systems projects in Waterfall (12+ years) and Agile/Scrum (7+ years) methodologies; working very closely & effectively with C - level executives, cross-functional departments, business units, vendors, outsourced, and offshore teams. Strength in working and excelling in business areas like Geo application, electronic healthcare records (EHR), electronic medical records (EMR), telecommunications, government, services, finance, semiconductor / manufacturing industry, airlines, banking, and supply-chain.

CORE COMPETENCIES:

Program / Project Management Waterfall, Agile/Scrum, SDLC Process Improvement

Business Intelligence & Analytics Databases (OLTP & Data Warehouse) Team Building & Mentoring

Costing & Budgeting Risk & Issue Management Offshore Project Management

Strategic Planning Vendor Management Negotiating

TECHNICAL EXPERTISE:

Hardware: VMWare, EMC SAN (Clarion, DMX), HP-9000, Sun, VMS, and IBM PC.

Operating Systems: UNIX (HP-UX, Solaris, Linux, SCO, System V) and Windows.

Programming /Technology: C, COBOL, Embedded/SQL, HTML, ETL, C Sharp, Java, and Shell Scripting.

Database Management Systems: Big Data/Hadoop, Oracle (RAC, 11g, 10g, 9i), Informix IDS 9.4, MSSQL-R2, and MySQL.

Client/Server Tools: MS Project 2016, ODBC, SAP, Visual Basic, ERWin, PowerPoint, Access, Excel, Word, Visio, Visual Studio, Jira, and Remedy.

BI Tools: Business Objects, SAS, Power BI, and Crystal Reports

Quality: QTP/UTP, Selenium, Minitab, SAS

Exposed to: AWS (Amazon Web Services)

PROFESSIONAL EXPERIENCE:

Confidential

BI/DW ScrumMaster/Project Manager

Responsibilities:

• Working daily with stakeholders to understand the current system and the deliverables to create the datawarehouse and ETL processes using Confidential for data transfer using the business rules.
• BI/analytical system is being built on Tableau, Brio etc.
• Brought project into manageable shape within few weeks of starting.
• Managing Sprints, backlogs using JIRA. Follow scrum ceremonies like sprint planning, daily standup, review, retrospect etc.
• Created JIRA dashboards for executives for project status and reporting.

Confidential, Phoenix, AZ

Director of Informatics/Program Manager

Responsibilities:

• Reporting to CIO, managed group of GIS, EHR (electronic healthcare records) project managers, analysts, developers, designers, and support staff.
• Supported 29 clinics, 20+ programs and 1100 employees on ClaimTrak (Remarkable Healthcare) and NextGen.
• Worked very closely with the executive team to ensure strategic goals and projects were planned & achieved.
• Worked with all the site leads to gather requirements and specification within the scope
• Created a detailed and comprehensive project plan to include Clinical, EHR, EMR, EPM, BI/Analytics, and System & infrastructure business areas
• Worked very closely with the solution provider vendor for custom development and support
• Created comprehensive super user, champions and end user training program to train 800+ staff
• Comprehensive communication plan was created for project reporting and communication to executive, team leads, team, support staff, and the company
• Compliance like PCMH, CARF, PREPARE, RHBA, AHCCCS, MMIC, Medicare, FQHC in focus
• Also, managed EHR Support team for all operational needs and DBA team
• Lab interfaces (Sonora Quest, Labcorp), HIE,Patient portal, Population Health, NextGen Share & Careguidelines etc
• Created a complete end to end process flow to keep track of all the vehicles in used, their issuance, trips, geo locations, mileage driven, duration etc.
• Using Power BI, created reports, dashboards to allow better usage of vehicles in terms of idle time, geo locations, and better mileage; reducing capital expenses.
• Reports and dashboards were made available for Mobile Power BI.
• Consolidated and centralized all business intelligence reports and analytics needs around Power BI.
• Created connectors (mapping & data modeling) with all possible data sources to create dashboards for stakeholders as per their business needs.
• Project was to complete review of all existing ETL processes, workflows, data modeling, SSIS reports, Stored procedures/functions/SQL Codes etc.
• Optimized processes to in terms of execution time and system resources utilization. Mentored and coached group of DBAs, report writers & designers to optimize their works.

Confidential, Phoenix, AZ

Program Manager

Responsibilities:

• Managed program to enhance existing fraud prevention system.
• Performed detailed analysis to create complete process flow, identified areas of improvements, and then created comprehensive project plan for the improvements and implementations.
• An integrated financial system was developed to enhance existing processes of preventing fraud.
• Analysis and statistical models were incorporated to automate prevention, allowing administrators to work on real / potential fraud cases.
• Current estimated savings in excess of $100+M, an improvement of 25 to 50%.
• Through RFP process, selected the vendor. Worked with business team to understand the requirements and convey to the project team.
• Led a team of project managers, departmental administrators, 20 developers, technical architect, business analysts, testers, and vendor to develop software based analytical system to trace fraud, a $3.2M project.
• Interacted with functional teams and groups to develop and implement the solution. Integrated with federal IRS and other systems to track the frauds. Managed project plan to control and monitor the timelines and scope. Used Waterfall and iterative methodology for the program.

Software and tools used: Microsoft project, Oracle, SQL-Server, Teradata, .Net, and BizTalk

Confidential, Phoenix, AZ

Consultant

Responsibilities:

• Facilitated family business startup and operation to achieve a profitable stage in just 5 months.
• Managed construction of facility per franchise specifications and requirements, hired and trained instructors, worked the marketing plan, and performed day to day administrative activities.

Confidential, Phoenix, AZ

Director (PMO) ScrumMaster

Responsibilities:

• Managed all software product developments within AFS.
• Managed seven programs delivered on time, within budget, and exceeding quality standards.
• Worked with 4 offshore teams).
• Established PMO processes for continuous improvement and CMMI certification.
• Coached Agile/Scrum development to all teams.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity.
• Created first companywide security and quality standards, processes, and procedures.
• Also coached and mentors DBAs and developers to write optimized SQL codes, procedures, ETL processes, and reports.

Software and tools used: .Net, Visual Studio, TFS for Agile/Scrum management and reporting, MS Project

Confidential, Phoenix, AZ

Senior IT Project Manager

Responsibilities:

• Managed and implemented first and second phases of multi-phased project with 60 virtual environment resources.
• Coordinated, implemented, executed, controlled scope, and completed software development and infrastructure project.
• Developed within SDLC, TOG best practices, and compliance using Waterfall and iterative (scrum type) methodology.
• Worked with C-level executives & sponsors very closely, communicating and updating on project progress.
• Tracked daily progress and status.
• Managed risks proactively to avoid issues.
• Project scope included managing acquisition, installation, and configuration of new infrastructure and Ab initio ETL tool.
• Oracle based data warehouse was created for business intelligence (BI) activities.
• Data came from several sources (SAP and non-SAP), approximately 2,000 data elements. ETL and non-ETL scripts were developed.

Software and tools used: Ab initio, Clarity, Planview, Universal workstation, and MS Project for Project Management

Confidential, Tempe, AZ

IT Project Manager

Responsibilities:

• Upgraded TPF4.1 to zTPF FOS application connecting 1,500 other applications.
• Worked with 4 business units and 8 express airlines.
• Facilitated 10 business analysts and other technical staff like QAs (50+ testers/analysts) and cross functional managers.
• Used Waterfall methodology.
• Managed project to keep track of 14,000 tools used in the centers, their availability & location, who is using it, and reserve it if available.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity.
• ScrumMaster and PM for software availability and distribution of all the necessary software to pilots, engineers, and aviation technical staff.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity. Developed services using .NET and XML within SOA framework.

Software and tools used: .Net, TFS for Agile/Scrum management and reporting, Clarity for Portfolio management, MS Project for Project Management.

Confidential, Phoenix, AZ

Project Manager (ScrumMaster)

Responsibilities:

• Managed infrastructure projects for disaster recovery and high availability of systems. Provided strategic knowledge / consulting for technical projects including benchmarking of future software / hardware acquisitions, PM methodologies, data migrations, & disaster recovery. Managed 20TB of data across various databases (DW & OLTP), largest one being 7TB.
• Architected data models to support OLTP and Business Intelligence application systems including creation of Data warehouse (DW) database.
• Identified, analyzed, documented and published SLA, best practices, and data integration techniques.
• Used various software tools (ERWin8.1, Visio, etc.) to create logical and physical database design on Oracle 10g and SQLServer8R2. Utilized MS-Project for project management.
• Employed .Net for the interfaces, Visual Studio, TFS for change management and software source control.