SUMMARY:

PMI - certified Project Management Professional experienced driving solutions development initiatives in support of both tactical and strategic business concerns. Highly effective serving as the bridge between business process owners and technology managers. Fully versed in managing the concept through delivery project life cycle Strengths developing resource estimates, project plans, and functional requirements. Demonstrated successes managing stakeholder relationships, controlling scope, minimizing costs, and ensuring on time project delivery. Resource of choice for building test cases and guiding QA plan execution. Skilled trainer effective creating procedural documentation in support of new processes.

TECHNICAL SKILLS:

Technical Proficiencies: Advanced MS Office Suite Excel, Word, PowerPoint, MS SharePoint, MS Project & Visio, Service Now, JIRA

CORE COMPETENCIES:

• Full Life Cycle Project Management
• Process Engineering
• Procedural & Technical Documentation
• SDLC, AGILE, & PMBOK Methodologies
• Strategic Planning
• Application Development & Maintenance
• Use Case & Test Case Development
• Basic Understanding of Agile
• Stakeholder Management
• Project Management Office (PMO) Frameworks
• User Training
• Manage Software Delivery via 3rd Party Offshore Vendor

PROFESSIONAL EXPERIENCE:

Confidential, Culver City, CA

Senior Project Manager

Responsibilities:

• Lead Project Manager of portfolio of eight Media and Entertainment based Licensing Applications (Java/Oracle) working closely with Software as Service SAS Vendor and Business Relationship Manager BRM aka Business Analyst, Product Owner .
• Served in strategic role ensuring requested and delivered enhancements maintained in alignment with organization value stream. In daily activities identified and facilitated pragmatic solutions which maintained quality delivery of requirements as well as managed SAS Vendor Resources to deliver within Service Level Agreements SLA while growing and/or maintaining the team’s performance within turnover constraints.
• Directly managed seven onshore technical managers and twenty five offshore developers.
• Copyright, Title’s Registration, Music Licensing, Script Clearance Licensing, Film Clip Licensing, (International) Production Status System and World Wide Management of Master Title and Data Management MDM via Title/Language/Media licensing by Product type
• User base of applications range 2000 worldwide to 50 to 5 departmental Subject Mater Expert users
• Managed and Delivered 1080 hours of enhancements, 640 hours of application maintenance, and 620 hours of Incident Management every month.
• Implement Deming PDCA (Plan-Do-Check-Act) Cycle and develop strategies for improving efficiency.
• Provide Project/Risk Management oversight of Schedules and Initiatives
• Deliver value through collaborative partnership with Architect, SAS Vendor Technical Resource, BRM/BA/Product Owner to align enhancement efforts with corporate goals, rationalize and prioritize work requests, and recommend strategic initiatives to advance technology roadmap.
• Utilize project management expertise to coordinate, facilitate and execute application ever greening across multiple applications and departments valued between 1M - 3M
• Designed standardized reports (generated by ITIL Tool Service Now) for SPE application managers to track and monitor vendor delivery, enabling efficient and consistent performance feedback across other Project Managers saving annual resource effort of approx 49K
• Created Service Management Scorecard to document Managed Service Continuous Service Improvement Opportunities, forging collaborative relationship with SAS service providers and driving performance improvements and contract negotiation
• Developed superior relationships with business and customers to be the team with least obstacles or issues with delivery and highest focus on value delivery across seven teams.
• Developed expertise to become go-to resource for identifying the best way to accomplish maintenance or enhancement delivery within compliance, environmental, and personality constraints
• Delivered Agile Project $500K Capital Project for upgrade from Web Logic to JBOSS on budget; worked closely with application architect to craft lessons learned documents used on subsequent upgrades to reduce costs and streamline processes.

Confidential, Universal City, CA

Project Manager

Responsibilities:

• Collaborated with Delivery Lead to innovate new business processes and customize existing systems, enabling seamless transitions of client IT Operations & Enhancements to HP.
• Provided end-to-end project leadership in accordance with HP EDGE guidelines and procedures.
• Directed 125 web-based applications (SQL / Oracle DB) in coordination with offshore resources.
• Consulted with Production Environment Manager to support efficient and effective resolution of incidents while adhering to service level agreements.
• Served as Change Manager on Change Management Board, partnering with applications team to prioritize requested enhancements with limited resources and tight deadlines.
• Worked closely with technology executives to evaluate business requirements and develop strategic enhancements. Key Achievements:
• Teamed up with Delivery Lead to define business process refinements necessary to deploy new Remedy software, an application for tracking requests to defined service level agreements and furnish metrics on overall application team activity / productivity.
• Spearheaded knowledge transfer of key applications to offshore team, facilitating seamless transition of support to new business model; worked with offshore team to proof and validate output of 13-point KT agenda document and System Appreciation Document for each application under three-month deadline while maintaining oversight of day-to-day operations.

Confidential, Universal City, CA

Project Manager

Responsibilities:

• Deployed enhancements to film and television licensing application, enabled $20M increase in revenue with first year of implementation.
• Directed Business Process Improvement Initiative within Universal Latin Entertainment to document existing processes, uncover inefficiencies, and develop strategies for improvement.
• Supported seamless integration of enhanced marketing materials application into newly acquired business Univision.
• Prepared requirements, prototypes, and business justification for replacement of marketing insertion order management and reconciliation process application.

Confidential, Thousand Oak, CA

Project Manager

Responsibilities:

• Guided prioritization and execution of multiple concurrent enhancement and development projects critical to organization’s long-term growth objectives. Hosted meetings with stakeholders from IT, functional business units, and strategic leadership to assess risks, opportunity costs, scale, return on investment and projected benefits.
• Partnered with IT and accounting resources to manage project progress and control costs.
• Developed detailed project plans with work breakdown structures (WBS), process flows, and resource estimates.
• Facilitated status meetings with goals of removing obstacles and eliciting key stakeholder participation through full SDLC.
• Applied Project Management Body of Knowledge (PMBOK) and Project Management Office (PMO) best practice methodologies to building sustainable strategic evaluation and resource assignment framework. Enforced accountability of department with history of neglecting open projects.
• Initiated and directed project to transition monthly ACH check processing for mortgage payments to internal Operations Group. Saved $2 million in forecast and float fees annually.
• Led project to clear check draw down on HELOC loans. Immediately produced return of $5,000 monthly with expected returns of $40,000 monthly.
• Guided the migration of ACH direct deposit operations from ADP to in-house operation.
• Transitioned wire room operations from California office to state-of-the-art FTW facility.

Confidential, Burbank, CA

Project Manager

Responsibilities:

• Steered delivery of software solutions tailored to stringent client specifications.
• Partnered with key stakeholders to gather requirements and develop detailed specifications.
• Provided periodic reporting to key stakeholders.
• Facilitated issues resolution with cross-functional teams of internal and client resources.
• Developed use and test cases.
• Steered QA and defect remediation efforts.
• Conducted organizational due diligence in preparation for product release to production.
• Created comprehensive training materials and trained users in systems functionality.
• Tracked and control project costs.
• Supervised project team of up to three direct reports.
• Managed development of Custom Retail Advertising and Forecasting Tool used to manage home video marketing materials, track promotions, and forecast revenues / costs in compliance with key performance standards; coordinated efforts between cross-functional domestic project team and offshore developers.
• Developed full range of technical, process, and project documentation supporting development initiatives. Documented existing process maps, requirements documents, risk assessments, scope documents, process reengineering workflows, training manuals, and test documentation.
• Implemented Web-based training site that streamlined delivery of training to user and internal staff.