SUMMARY:

• Senior Technical Program Manager, Scrum Master, Change Manager, and Trainer with extensive experience in Risk, Strategic Planning, and Client Management
• Broad perspective on projects and ability to communicate with parties across the organization at all levels
• Strategic problem solver and decision maker skilled in brainstorming and visioning techniques
• Varied cultural exposure, extensive international travel, natural leader skilled in negotiation

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master / Project Manager / Servant Leader

Responsibilities:

• Held Scrum Ceremonies: Daily Scrum / Stand - ups, Sprint Planning, Sprint Retrospectives and assisted with the Release Planning.
• Utilized Jira to track issues, risks, blockers, epics, sprints, etc. Built and modified Jira Dashboards.
• Created control reports to manage turn-around times / resolution.
• Worked with the Product Owner, Program Manager, Tech Lead, and Team Leads to identify and resolve issues and reduce team disruptions.
• Created burn-down charts, planned vs actual time / story point report, and maintained the Sprint Board.
• Managed a Scrum team of 43 on-site team members, which morphed into 8 crews of 5+ members.
• Held and attended project and program level Scrum of Scrum stand-ups.
• Trained Scrum Master and Assistant Scrum Master / Project Coordinator.

Confidential

Technical Program Manager

Responsibilities:

• Ensured successful project / program delivery within Insurance and Annuity domains within tight budgetary and deadline constraints.
• Held periodic stand-up and retrospective meetings, maintaining project backlog and task burn-down lists in an Agile environment (team of 58 was primarily off-shore with some on-site members).
• Provided metrics and status reports to senior executives and client business leads.
• Escalation point for issues, ensured resolution, assisted with root cause analysis, and implemented changes. Mentored / coached staff on career and project management topics.
• Coordinated off-shore delivery and data teams’ efforts to ensure adequate, timely and efficient project support (30-50 simultaneous projects at different phases in the SDLC).
• Managed audit requests / investigations for IT Security and SOX audits to bring issues to resolution (RACF, ORACLE, AIX, DB2). Supported applications, infrastructure, and help desk teams.
• Evaluated risk at client site and developed Business Continuity (BCP) vulnerability report. Presented BCP to client’s technical symposium.

Confidential

Senior Integration / Project Manager

Responsibilities:

• Ensured the successful outcome of real-time medical data integration of SaaS projects. Worked closely with clients / business owners, testers, and global team of developers in a PHI (Protected Health Information) environment.
• Trained clients and newly hired business analysts in new technology and methodologies.
• Acted as a hybrid business analyst, project manager and data/systems integration expert. Managed multiple projects on a MAC / iPad platform from project scoping through Go-Live and production support.
• Gathered requirements, designed user interfaces, documented specifications, coordinated with developers, conducted client reviews, wrote test plans, tested applications, orchestrating deployment, wrote change requests, and supported 11 simultaneous projects / clients.
• Scheduled, estimated, and tracked work (entire team was remote, both on- and off-shore). Determined scope, cost, budget, risk, communication, and quality requirements.
• Managed teams using periodic standups and backlog lists / Kanban wall in an Agile environment.

Confidential

Senior IT Project Manager

Responsibilities:

• Consulted for HP on the Procter & Gamble account implementing their projects worldwide. Developed and managed strategic relationships with internal and external customers, partners, and vendors.
• Performed requirements analysis. Developed and negotiated SOWs based on requirements. Managed cross-functional global virtual teamswithin a PII (Personally Identifiable Information) environment.
• Met with business owners to capture and document requirements and change requests. Managed teams using Agile / Kanban, periodic standups, burndown charts, with on-site / off-site / off-shore personnel.
• Created intricate financial proposals for the client and brought projects to successful, on-time completion.
• Projects include: Security Weaver (SAP), Enterprise Vault (Legal Hold) including testing and tracking data on multi-terabyte migration, Email Encryption (Echo Worx/Symantec), Lync Voice Call Quality, Open and Go (Windows7 Rollout), GSH for Virtual Machines, Flexera (Software Licensing), Employee Engagement, Skype Enable Block, Kiosk Next Generation, BT Wireless, SharePoint Site Modifications, and Advanced Disaster Recovery.

Confidential

Senior IT Project Manager / Auditor - Web and Senior Business Systems

Responsibilities:

• Managed internal and external audit planning, tracking, and remediation activities through daily standup meetings and burn-down charts.
• Coordinated efforts between project and release managers, developers, security, and IT Risk teams to ensure that security vulnerabilities were promptly closed.
• Worked with all levels of the organization to ensure stakeholders understood the need for change.
• Developed audit responses and remediation plans to meet required deadlines.
• Tested to ensure issues were resolved as promised.

Confidential

Senior IT Auditor

Responsibilities:

• Performed Infrastructure and Systems Development Lifecycle (SDLC) / QA, UNIX, and Accounts Payable audits ensuring adherence to COBIT and regulatory standards. Created and led web-based and in-person to ensure all stakeholders understood needed changes and complied.
• Implemented Computer Assisted Audit Tools (CAATS) using ACL to improve audit efficiency. Wrote Continuous Auditing (CA) program foundation templates. Wrote recurring programs for CA routines for UNIX, SQL Server, Accounts Payable, SOX Expenditure, Revenue, and Inventory Controls in ACL.
• Performed annual 404 Sarbanes-Oxley (SOX) testing and reporting using Movaris Unity. Assisted testing of SOX General Computer Controls (GCC). Worked with PMO, Information Security and external auditors to develop courses. Performed energy trading application pre-implementation review.
• Used Quality Center to review testing and defect documentation. Managed TeamMate application to control Audit Department’s work-papers.

Confidential

AVP, Lead Project Manager

Responsibilities:

• Managed infrastructure, information security, audit, and disaster recovery projects interacting with internal customers and cross-functional teams. Implemented bank’s vision and strategic changes through planning, measurement, and team development.
• Determined requirements, wrote budgets, appropriations, and tracked spend against plan, delivering optimal technical solutions. Facilitated meetings with disparate teams with diverse goals resulting in optimal decisions.
• Wrote Disaster Recovery (DR) plans, recaps, rating change documentation, and coordinated DR testing for 100+ applications (including required infrastructure upgrades to meet DR requirements) on LDRPS.
• Maintained Business Continuity (BC) documentation for the department and coordinated annual BC tests.
• Created and maintained project and task prioritization lists (product backlog) that were reviewed regularly with the development teams.
• Reviewed progress of projects (multiple simultaneous projects) on a regular basis determining status and next steps. Identified opportunities to improve processes (audit, DR testing and rating, employee access review) and developed new processes where needed.

AVP, Lead Project Manager / Business Analyst

Confidential

Responsibilities:

• Managed cross-functional projects, assisted business / IT departments to initiate all new projects requiring EDM skills, co-wrote high-level project design documents.
• Interviewed internal business customers regarding business intelligence, data warehouse and database needs.
• Data expert for the Risk group.
• Member of the Project Management Office (PMO) Guidance Team assisting in the selection of PM software and rolling out PMO methodology. Ensured organizational changes were implemented promptly in compliance to new regulatory rules. Represented the department on change management and production readiness meetings. Wrote Business Impact Analysis and Business Continuity Plans (BCP). Developed department’s plan and uploaded BC documentation in LDRPS.
• Wrote project requirements and resource tracking reports. Worked with cross-functional business and technical teams determining projects’ scope and priorities. Worked with PMO to coordinate changes at the portfolio level.
• Privately held firm providing project management consulting, database administration, design, software sales,, and technical staffing. President - Consultant providing targeted, focused IT solutions to insurance, banking, manufacturing, telecommunications, transportation, healthcare and government sectors
• Provided consulting expertise as technical project manager, database analyst / administrator, and business analyst as needed. Determined project scope and staffing requirements and wrote project documents (including business and technical requirements). Reviewed resumes and interviewed applicants for IT positions.
• Assisted clients with needs identification brainstorming sessions determining best methods of design and development strategy. Wrote, reviewed and revised contracts. Interviewed information technology (IT) managers to determine personnel and system requirements.