SKILLS / TECHNOLOGIES:

Recent: Software Development (SDLC), Software Quality assurance (SQA) and project work focusing on Agile methodologies from funding acquisition to JAD session leadership, through UAT and release. Multiple large enterprise Master Data Management, ETL building, and Data Quality implementations.

Agile: Experienced Product Owner and ad - hoc Scrum Master for technical and business teams. Agile coach for hybrid team transitions one over a dozen project teams.

Project tools include: VersionOne, Microsoft TFS, Rally, DART, Sharepoint, Project Server, Confluence, and Slack.

UI/UX and Wireframe tools: using Axure, Balsamiq, Notable, Morae Workflow tools (for UX and analytics), and Visio, Adobe tools including Experience Design (XD).

Business Process Tools: include Visio, Blueworks, PowerDesigner, Morae, Protege (.owl initiative)Big Data and Business Intelligence (BI) expertise including Hadoop platform with Mongo DB’s as well as queuing enterprise SQL clusters. Tableau, and multiple custom developed BI applications; solutioning and documenting ReSTful services custom and canned as vended products.

Data working applications: MySQL, RapidSQL, Microsoft SQL Server 07-15, Microsoft Visual Studio, PowerDesigner; InfoSphere, Excel (including VBA), Sparx data modeling, Protege ontology and modeling application.

Information services and business process tools: Tableau, Clearquest, Cognos, Quality Center (QC), Citrix, Req Pro, HP Service Manager (HPSM), Salesforce CRM, Oracle CRM

ITSM service: design, process management, and maintenance in ServiceNow, IT Suite, Service Catalog platorms

Very experienced in: Microsoft Office, Power Point, Excel, and Word.

Healthcare applications: Electronic Medical Record systems (EMR) including Epic Hyperspace, InterOperative, patient, and billing modules. Cerner implementations and configurations; GE Medical Suite, Fuji and GE imaging software; custom research databases and reporting engines for state and federal reporting, as well as Managing to Reimbursement (MTR) vended integrations via API and (BCBS, Medica, TRICare, Federal / Government payor interfaces)

EXPERIENCE:

Technical Product Manager

Confidential

Responsibilities:

• Applying strategic leadership for data management initiatives and driving continually improving stakeholder interactions; working to translate vision to processes and technical opportunities.
• Influencing cross - functional teams in a complex, matrixed work environment
• Developing strategic organizational plans to design and implement technical products
• Managing cross-product, data-centric projects and initiatives by innovating, collaborating, relationship building, and influencing collaborative decision makers
• Owning enterprise tech and customer work request intake across technology, marketing, and service operations teams
• Ensure there is a clear understanding of the opportunities of the problems that need to be solved and the benefit of the solution
• Developing road maps to deliver primary and alternate schedules in incremental product delivery
• Certify the scope of the work that is scheduled in releases will achieve the benefit and value that is effected

Product Owner and Lead Analyst

Confidential

Responsibilities:

• Leading cross-functional teams through feature identification and phase II project planning.
• Led cross-functional teams through feature development, scope and risk development, and strategic design for charter definition.
• Drove strategic definition, cross-functional initiative and feature development, and User Story development for Agile teams.
• Led groups of cross-functional data analysts, business analysts, and technical teams in defining requirements for Master Data Management (MDM) and data translation tools (ETL).
• Analyzed system data specs, platforms, and security to define as-is conditions and product strategy.
• Led teams developing SIT and UAT plans in conjunction with matrixed requirements.

Product Owner and Sr Analyst

Confidential

Responsibilities:

• Representing business users in building and configuring custom applications including web apps, mobile device-specific apps, Enterprise Master Data / ETL services, eCommerce, CRM, billing, enterprise records applications, and point-of-contact systems.
• Key technology focus on Big Data, Predictive Analytics, Natural Language Processing (NLP) Machine Learning, Machine Assisted workflows, complex scalable interfaces, and Cloud Platforms.
• Product Owner for multiple Agile and hybrid teams working collaboratively to build applications for iPads, iPhones, Android, and desktop devices.
• Connecting and translating disparate data sources to leverage real-time and historical data management and transformation.
• Worked with design and implementation of flat file, relational (SQL), and non-relational (MongoDB) databases to create enterprise-wide information products.
• Creating UI, and UX design wireframes, prototypes, and product definition documents.
• Developing and improving workflows to re-engineer behavioral processes and operational business practices
• Eliciting and documenting business and technical requirements, user stories, and project documentation, and process modeling products.
• Planning and executing systems testing, integration testing (SIT), and user acceptance testing (UAT)
• Lead teams in analysis and strategic efforts including feature development/prioritization, design sessions, iterative planning, change management, backlog grooming, bug triage, and business process improvement.
• Creating BI content and mining data to support new metrics / KPI’s.
• Building estimates, features project roadmaps, iterative team planning documentation, and implementation management deliverables.
• Leading ALM team analysis efforts to redefine enterprise ontology, MDM, and data standardization applications

Sr Business Analyst

Confidential

Responsibilities:

• Work as the primary contact between end-users, marketing teams, IT, and management.
• Produce process mapping solutions, UI/UX and systems specifications, front-end wireframes, and QA documents.
• Work closely with developers through Software and Web Development process to ensure products exceed expectations.
• Design and execute integration and user testing processes as part of SDLC process.
• Create UAT testing campaigns.
• Cultivating best practices for business process management (BPM) strategies

Sr Business Analyst

Confidential

Responsibilities:

• Worked in Agile teams in an end-to-end software development lifecycle (SDLC) environment.
• Engaged highly diverse stakeholders to define and documented complex requirements, and business processes for improved sale rates.
• Improving transactions, payment process utilities, and access to digital information.
• Developing aspects of portal user interface (UI) and user experience (UX) components.
• Utilized reporting design tools to produce reports and BI Dashboards.
• Driving increased web portal utilization by creating and analyzing reporting deliverables for broad stakeholders.

Sr Business Analyst

Confidential, St. Paul, MN

Responsibilities:

• Feature elicitation and conducting JAD sessions for developing application scope and functionality.
• Developing business processes for HIPAA compliant insurance products and securities sales and administration.
• Migrating, configuring, and testing financial business systems and web-based applications in an Agile environment.
• Utilizing various data sources and stakeholders to address operational changes, manage business risks, and design reporting solutions for strategic growth.
• Conduct targeted reconciliations to provide and test solutions for complex Financial Trust systems management.

Sr Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Major project focus on Agile methodology, driving Software Development Life Cycle (SDLC), and Software Quality Assurance (SQA) support for internal and external-facing software platforms with custom API configuration.
• Worked on cross-functional teams through the full development lifecycle to design, build, configure, and test a $145Mil web-based administration system.
• Heavily involved in process-mapping, requirement development, Functional/Non-Functional Requirements and managing Design Documents.
• Defined and redesigned Business Process Management (BPM) products.
• Designed and implemented BI reports and Dashboards.
• Daily Agile-hybrid and Scrum activities supporting multiple application and interface teams.
• Maintained project and operational documents .

Project Manager

Confidential, Western, Wisconsin

Responsibilities:

• Worked with IT systems and software including procurement, configuration and testing.
• Identified and addressed regulatory compliance issues related to civil development.
• Analyzed multi-tier contracts between consumers and government units to ensure compliance.

General Manager

Confidential, Minneapolis

Responsibilities:

• Location and project manager for multiple high value sales locations.
• Maintained and utilized software platforms for finance, recruitment, payroll and network administration.
• Created and analyzed POS and web-based reports involving internal metrics, competitive opportunities, and procurement.