SUMMARY

• 13 years of experience in IT as strategic planner and ecommerce innovator, focusing in driving technology system services and operation strategies that improved core processes and enhanced user experience.
• Established new IT organizational infrastructure and revitalized existing operations by implementing robust support services and business practices to optimize how IT engages with all business disciplines.
• Enabled revenue growth and cost savings by introducing new business process models.
• Expert and highly skilled in project planning, budgeting, execution, database management, network administration, cloud solutions, vendor - client relationship, resource utilization, and release management.
• Ability to manage multiple projects running simultaneously using different methodologies: Waterfall, RUP, Agile (SCRUM). Well-experienced in the field of requirement gathering, design, development, support

TECHNICAL SKILLS

Methodologies: Rational Unified Process (RUP), Waterfall, Spiral, Agile (SCRUM), Lean/Six Sigma

Databases: MS SQL Server 2003/2008/2012 , Oracle 8.x/9.x/11g/12c

Operating Systems: Windows 03/XP/7/8/8.1, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2

Languages: Visual Basic, Java, C, C++, PHP

Web Technologies: HTML, CSS, JSP, JDBC, ASP, ADO, COM+, ODBC, XML/XSLT, JavaScript

Tools: MS-Office, Visio, MS Project, RequisitePro, iRise, RallyDev.

SDLC skills: Use case analysis, Functional design, Process and Gap analysis, Requirements analysis, Co-ordination of build release on various environments (UAT/pre-prod, QA, prod), Functional, E2E and Regression testing

Project Management Skills: Business Requirements Gathering, Estimate & Manage Project Budget, Estimate, Acquire, and Allocate Resources, Devise & Manage Issue Resolution strategies, Devise & Manage Change Control Procedures, Vendor Negotiation & Management, Product Assessment, MS project, MS office Applications Confidential Office Suite, Excel, Power Point, Object-oriented software, MS Project, MS Visio Functional Areas Change Management, Database structure, Web Interfaces

PROFESSIONAL EXPERIENCE

Program Manager/TechDev Product Owner

Confidential

Responsibilities:

• Document mobility requirements with steering committee and translated them into features for scrum teams.
• Work with Principle Architects on mobility data flow from upstream to downstream applications and vice versa.
• Lead cross-functional project activities for 12 applications ensuring successful delivery of the entire program such as PED that encompasses automation.
• Train teams on matrix models, reporting deck, financials and Agile methodologies.
• Manage scrum of scrum ceremony for the program.
• Act as first point of contact for any escalations.
• Ensure company’s mobility compliance are followed for all initiatives under the “Mobility” Program.
• Create reporting models for C class leadership using MS office and TDP. Use SharePoint as collaboration tool.
• Create requirements for building a “Training” SharePoint internal site for new resources joining Production Support.
• Maintain “DevOps” discussion board and upload “DevOps” Implementation progress on SharePoint site.
• Prepare risk management report and mitigation plan for status reporting on weekly basis.
• Manage hardware request to support environments for the existing as well as upcoming projects.
• Managing “DevOps” initiatives across Confidential &T organization to implement CI/CD.
• Interpret data to create metrics and present reports to C class leadership with respect to “DevOps” implementation across Confidential &T organization.
• Manage change requirements such that it does not impact the scope, timeline and quality of the project.
• Engage in requirements discussion and prioritize user stories based upon “lab” requirements of processing data files along with its impact on various upstream and downstream applications.
• Analyze current business processes and recommend solutions on improvements with respect to cost avoidance and better efficiency.
• Lead, evaluatescrum masters and draft performance evaluation report highlighting the improvement needed areas.
• Develop and controldeadlines, budgets and activities across cross functional projects.
• Work with vendors (TechM, Infosys and IBM) on code delivery within scope, time and quality.
• Work with production support team to create “wiki” that can act as a support page documenting outages, alerts and resolution steps.
• Project Management responsibilities leading product ownership, requirement definition, product roadmap and prioritizing requirements
• Work with leadership and business client to understand the “value stream” such that product requirements can be framed as per company’s initiatives
• Part of product scrum teams and responsible for creating epics and user stories, ensuring the team understand the requirements
• Defined product features for the scrum team.
• Managed the development lifecycle from its inception to deployment phase.
• Worked on any roadblocks/impediments such that project can be delivered successfully.
• Accountable for SNAP application as a whole and oversees not only the development lifecycle but also maintenance, database and production support post deployment issues.
• Manage product prioritization for release cycles.
• Maintain backlog for prioritized requirements and change request.
• Conduct regular grooming sessions with scrum team ensuring that the requirements are well understood for development.
• Plan strategies to manage company’s foreseen directives. One such major directive is implementing Scaled Agile Framework to bring forth the “value stream” of the business unit in alignment with company’s ROI.
• Lead, evaluatescrum masters and draft performance evaluation report highlighting the improvement needed areas.
• Work with business units to establish funding requirements.

Environment: Java, HTML5, CSS3, JavaScript, Agile, Ecommerce, Scaled Agile, E-Commerce, SharePoint

Program/App Product Manager

Confidential

Responsibilities:

• Defined project vision, strategy and roadmap
• Acted as Product Owner to the scrum team such that epics and user stories can be drafted based on product strategic road map.
• Prepared reports on customer retention rate and increase on sales via online presence.
• Managed customer profile, email tracking, new leads, campaigns, playologist goals via CRM software solution partnered with Thatcher.
• Used JIRA as agile tool and Confluence for collaboration.
• Defined product features for the scrum team.
• Prioritize stories based upon dependency and key features.
• Recommended solutions for website redesign.
• Worked on impediments such that there is no roadblocks towards project successful delivery.
• Lead the PMO with project initiatives, scope, cost, schedules, budgets, kick-off decisions, requirements, risk, quality and deliverables.
• Conducted “gap analysis” to identify underlying issues and recommended possible strategic solutions for website redesign.
• Analyzed customer interactions and data through Thatcher CRM software while working in collaboration with “customer service” department to improve business relations with customers.
• Prepared reports on customer retention rate and increase on sales via online presence.
• Managed customer profile, email tracking, new leads, campaigns, playologist goals via CRM software solution partnered with Thatcher.
• Created requirements for “Feedback form” to be build using “SharePoint Infopath” for customer service department.
• Worked with SharePoint Web development team to build an internal site for HR to “train” the new “Playologist” hires. The site focused on learning of business model for the new “Playologist”.
• Implemented bootstrap technology to enhance responsive web design.
• Executed digital newsletter distribution via web.
• Created HTML design for social media marketing campaign.
• Produced application architecture for implementing fundraising native app for Android, iPad and iPhones devices.
• Created and managed database and web servers in the cloud (Rackspace, AWS).
• Managed production support team for defect resolution.
• Created requirements for playologist database such that it can forecast the sales based upon their past performances and calculated minimum threshold needed to help them jump the next level of Mentor.
• Managed aligning business goals with technical solutions to drive process improvement, project objectives, competitive advantage and bottom line gains.
• Communicated IT status to executive class leadership.
• Monitored actual expenditure figures against project budgets.
• Managed and lead technical team of developers with software development lifecycle.
• Managed and build productive relationship with vendors, IT partners and third party contractors.
• Conducted detailed risk assessments by analyzing documents, statistics, reports and market trends.
• Created risk management plan and mitigated risk as needed.
• Carried out project audits and assessments.
• Provided infrastructure solution on enterprise level.
• Troubleshoot production support issues with the Dev team on daily basis.
• Managed networking solutions with the vendor partner ensuring the good health of the IT.
• Developed business process solutions effectively increasing team communication and responsive.
• Facilitated focus on high priority projects with new governance standards/prioritization, developing effective process around project portfolio to manage various requests.
• Managed and improved user set up practices for new hires.
• Hired highly skilled IT staff including QA Analyst, UI developers, and programmers aligned with collaborative leadership style.
• Introduced new technologies to the team during web redesign phases which indirectly raised the sales volume.
• Continuously reduced IT expenditure by 60% Confidential the enterprise level by managing cost/invoices with vendor partners.
• Increased responsive and adherence to SLA terms with revitalizing help desk operations using escalation model and adding ticketing system which in return got the issues resolved Confidential a 80% faster rate. It also reduced the number of new issues received up to 90% on weekly basis.
• Managed and provided support for client server application used by customer support personals.
• Managed file transfers with warehouse ensuring the effective delivery of orders.
• Launched and managed new product lines which increased sales up to 40%.
• Prepared IT roadmaps delivering new strategies resulting in better web user experience.
• Saved company's maintenance expenses by upgrading network infrastructure, ensuring nightly server backup, and starting server monitoring process.
• Analyzed web performance via google analytics, providing solutions for increasing profit margin and net sales.

Environment: Windows 8.1, O365, Rackspace, Windows Server 2012, JIRA, Prowess (Content Management System), HTML5, CSS3, JavaScript, C#, MSM, Fundtracker, FileZilla, Bootstrap, MVC, MS Project, MS Office, Data Analytics, E-Commerce, Confluence

Program Manager

Confidential, Redmond, WA

Responsibilities:

• Managed project scope, cost, budget, schedule, resources and timeline.
• Managed project from its initiation to closing phases.
• Lead Change Management Board and updated project plans.
• Monitored actual expenditure figures against project budgets.
• Worked with the UI/UX design team to define rich UI templates and wireframes.
• Responsible for compiling content material related to demos, presentations and hands-on-lab.
• Worked with the dev team to identify application features pertaining to MS products: Windows, Azure, SQL.
• Delivered executive status and risk reporting.
• Utilized waterfall and Joint Application Design (JAD) methodologies from initial estimate to closeout in order to optimize delivery and increase communication on all projects.

Environment: Windows 8.1, O365, Azure, SQL