SUMMARY

• I am seeking an IT leadership position. I have excellent team building skills and strong technical skills.
• I have been the project manager on numerous rollouts and technology migrations.
• I can explain technical issues with documentation and useful analogies to non - technical/sales staff.
• I am familiar with SOX compliance, FDA regulations, etc.
• I can mentor technical employees as well as lead them. I have hired dozens of project staff; maintained close to 100% employee retention.

PROFESSIONAL EXPERIENCE

Confidential

PROJECT MANAGER

Responsibilities:

• Worked with Jira, Slack and Confluence to manager projects.
• Conducted project kickoff meetings, communicating individual roles and project expectations. Ensured that all project team members have the tools and training required to perform effectively
• Monitored project milestones and critical dates to identify potential jeopardy of project schedule. Identified ways to resolve schedule issues. Kept business leads aware of the situation.
• Assessed variances from the project plan, gathered metrics, and developed and implemented changes as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives.
• Developed methods, procedures and quality objectives including metrics for assessing progress. Utilized established project standards, procedures and quality objectives.
• Dealt with Directors, VPs and C Level managers to craft project plans, deliverables, goals and timelines.
• Managed Vendors used clear and concise communication methods to get the most out of relationships with them.
• Managed teams, documented requirements, created reports and performed presentations.
• Used Webex, Zoom and Slack to communicate with international counterparts.

Confidential, Palo Alto, CA

PROJECT MANAGER

Responsibilities:

• Learned the Confidential Medical System network infrastructure, probed all the networks throughout the organization.
• Developed policies and procedures documentation for integration and training of third party implementers
• Helped craft ITSM best practices, including policies and procedures. Wrote complex how-to documentation on the implementation of projects and plans.
• Researched and evaluated all the tools used by Confidential . Recommended the appropriate tools for each of their departments.
• Managed projects with ServiceNow, recommended ITOM solutions for monitoring and managing the network. Used Confidential ’s ServiceNow workflow to optimize and manage projects.
• Worked on various projects from implementation of Solarwinds to gathering all licensing information for the enterprise.
• Worked with various project leads, department heads and resources to coordinate the installation and implementation of Solarwinds and ServiceNow ITOM.

Confidential, Palo Alto, CA

PROJECT MANAGER

Responsibilities:

• Created a Disaster Recovery Plan, tested all controls and wrote out all the procedures for how to test each piece of the infrastructure.
• Provided work direction and leadership to assigned projects, including scheduling, assignment of work, and review of project efforts.
• Conducted project kickoff meetings, communicated individual roles and project expectations. Ensured that all project team members have the tools and training required to perform effectively.
• Worked with FDA and GLP environments. Followed strict FDA guidelines while creating documentation, policies and procedures.
• Researched and implemented phone system for 20 location Company. Managed and built the call center component of the project.
• Managed the deployment of Microsoft SCCM server and environment. Processed 1400 systems, with imaging, software deployment and group policies.
• Setup and managed the implementation of a Datacenter move from one colocation facility to another.
• For many customers I created ITSM guidelines and follow ITIL best practices to organize the structure of processes and procedures.
• Built fundamental layer of a support organization, such as helpdesk, compliance monitoring, and workflow driven project management tools.

Confidential, Irvine, CA

PROJECT MANAGER

Responsibilities:

• Re-organized entire staff, rebuilt entire corporate IT team, assessed all workers roles and hired appropriate individuals and headcount, for maximum efficiency.
• Purchased entire new network infrastructure, from wireless, storage and backup to antivirus, sox compliance software and new desktops.
• Created automated systems, patches, monitoring using Solarwinds and n-able products.
• Re-built the storage and network infrastructure, using netapp, emc and nutanix storage devices.
• Troubleshot and cleaned up all exchange server issues that were causing critical system and business failures.
• Configured and Installed SharePoint Enterprise edition, rolled out Fuze video Conferencing, built and deployed an enterprise Lync infrastructure, built and deployed enterprise Commvault software.
• Built best practices, policies, procedures and followed ITIL guidelines to get the entirety of the IT department back on track.
• Introduced ITSM standards and practices to create a framework and workflow for projects, and they creation of policies and procedures.

Confidential, San Jose, CA

DATA CENTER MANAGER

Responsibilities:

• Managed other staff members, set goals and milestones, started, and controlled all data center related projects and maintenance procedures.
• Managed the entire Confidential infrastructure. This included HP Blade Centers, Netapp clusters, Clustered Exchange 2010, Vm-Ware, Networker, Backup Exec, Windows servers, Barracuda Appliances and Varonis.
• Worked with other departments to define requirements, set goals, and manage projects to meet their expectations.
• Introduced ITIL processes and procedures, wrote countless policies, how to documents, and procedures.
• Provisioned windows servers, deployed application servers, deployed vm-ware based appliances.
• Created reports and SOX compliant documentation for auditors.
• Managed entire backup infrastructure, which included Data Domain boxes, scratch storage, and tape-based storage.
• Setup monitoring software using Nagios and Splunk, monitored vm-ware environment health and performance.
• Built and rebuilt the entire infrastructure as they had a three-year system recycle policy. This included hundreds of servers and network infrastructure items.
• Converted their entire environment to Vm-ware, P to V all servers, setup and upgraded all vm-ware servers and created clustered and redundant environments.
• Configure and set up monitoring, responded to network alerts, outages and created documentation to teach users and other techs on how to support servers.
• Managed Juniper SRX series firewalls in a redundant failover environment. Updated and configured Juniper hardware regularly.