SUMMARY

• Over 15+ years of experience in managing virtual and global teams in software development of Enterprise level multi - tier model systems, SaaS, and mobile applications
• Proven ability to effectively manage complex enterprise level projects between $1M-10M in various industries: investment banking, mobile banking, e-commerce, social networking, pharmaceutical, health care, and insurance
• In-depth knowledge of Agile (10 years) and Waterfall (10+ years) framework for software product development;
• Agile Coach, Scrum Master, Product Owner, Scaled Agile Framework for enterprise (SAFe) Agilist, PMP
• Experienced in coaching engineering & product management teams in Scrum/Kanban/XP
• Competent in driving product roadmap, working closely with all stakeholders to become the bridge between business managers and technologists
• Expert in breaking down requirements into epics and user stories and forecasting time for the delivery of minimal viable product
• Support innovation and growth through the definition, design, and development of website functionality to maximize revenue, improve customer experience, and enhance brand value
• Consistently drive the adoption of key engineering practices including continuous integration, continuous deployment, test driven development, acceptance test driven development, pair programming, continues testing, automation testing
• Experience with Regulatory compliance, establishing standard operating procedures and audits: ISO 9000, Six Sigma, SOX and 21 CFR Section 11.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Responsibilities:

• Led implementation of micro-services based platform for Customer Experience portal to support individual customers logging in to DeltaDentalIns.com to perform various operations including Enrollment, Shopping for insurance, Selecting Providers, Paying Bills, etc. All projects were in AWS cloud environment.
• Worked together with development team, lead architect and the management to determine technical direction and approach to system design and implementation.
• Facilitated two geographically distributed cross-functional Scrum teams to ensure timely delivery of roadmap and alignment on priorities. Led Scrum ceremonies and evaluate agile metrics through Jira to report status by end of each sprint. Identified and resolved teams and organizational impediments.
• Coached product teams and management in adopting Agile / Scrum methodology.
• Evaluated and reported on project health, value, risk and budget to Senior Management.
• Provided leadership in building release plan and delivering releases.
• Provided technical and analytical guidance to the project team. Identified and resolved teams and organizational impediments and recommended solutions to problems. Made recommendations to management about schedules, prioritization and resource allocation with input from team members.
• Facilitated infrastructure upgrade initiative to support continues integration and continues deployment.

Confidential, San Francisco, CA

Sr. Agile Technical Program Manager

Responsibilities:

• Led implementation of Zelle as a liaison Program Manager between Confidential and Pivotal Labs (real time payment application (mobile and responsive web) and Zelle admin application).
• Managed and mitigated program risks/issues, constantly monitoring the health of projects, critical path items, risks and impact to timelines.
• Facilitated integration with Risk Engine, Fraud, Security Authentication system and Share Directory systems.
• Followed the Pivotal extreme programming software development process including pair programming, test-driven development and continuous integration, IPM, daily stand-up and retrospectives.
• Managed communications across 5 geographically distributed development teams belonging to both client and vendors organizations. Removed impediments and led scrum of scrums.
• Reported project status regularly to Senior Management including milestones and escalations through weekly dashboards and program reviews.
• Worked day-to-day with the product management team to develop release plans and ensure product backlogs are well-groomed, and prioritized.
• Worked with marketing team on SEO and social media requirements implementation.

Confidential, San Francisco, CA

Sr. Scrum Master/Agile Project manager

Responsibilities:

• Led implementation of global enterprise level Security Modernization Program to build a Schwab-wide client authentication platform, featuring a new system of record, complex password and risk-based authentication.
• Worked with 4 geographically distributed cross-functional Scrum teams to ensure timely delivery of the roadmap, alignment on priorities and issue resolution. Facilitated Scrum ceremonies: daily stand-ups, sprint planning, backlog grooming, sprint reviews, demos, and retrospectives. Gathered and evaluated agile metrics through TFS to report status by the end of each sprint.
• Developed strong partnerships with product owners, architects and development leads to transform business objectives into execution strategy, story creation to identify priorities and to keep backlog groomed. Coached teams on how to decompose high level requirements into User Stories using User Story Mapping.
• Managed dependencies of development and integration of back-end and front-end components to assure release to production on time.
• Coached four Scrum teams to practice the core Agile processes and principles of collaboration, prioritization, team accountability, and visibility. Facilitated retrospectives sessions and evaluated team quality, predictability, and efficiency through velocity and other Agile metrics. Increased team velocity by 25%.