PMO Lead Resume

SUMMARY

Astute, results - driven Certified Project Management Professional with a record of delivering successful information technology (IT) portfolio, program and project based solutions across several industries.
Integrity-based and reliable with equally firm experience in Applications Development and Infrastructure environments.
A builder of high-performance teams and a natural team leader, mentor, and motivator who thrives in environments requiring a big-picture thinker who can facilitate teams to meet today’s business and technical challenges.
Seeking a Delivery or Program Management role.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

PMO Lead

Responsibilities:

Led 15 project and program managers consistently generating 97% or better ‘green’ project status with an annual total contract value (TCV) of $4.3M and a monthly average of 80 projects.
Reduced requirements gathering from an average of 12 days to 3.71 days across Hosting, Network, Workplace and Security Infrastructure projects increasing the speed to market by 69%.
Improved solutioning process such that project change requests decreased by 63% the first year and another 29% the second year of PMO leadership.
Developed onboarding training program to facilitate rapid account acclimation and an immediate list of process, procedures and templates for the existing and new team members.

Project Manager

Confidential

Responsibilities:

Guided the successful CRM implementations by providing project management to 9 direct and 15 indirect reports over a TCV of $2M (including add on business).
Led the expansion of existing CRM infrastructure, adding 2 web, 1 application, 1 database and 1 SSRS server.
Managed the development and implementation of 2 CRM systems: Public Authority Registry Tracking System (PARTS) a Public Authority In-Home Supportive Services (IHSS) program and ALEX a CRM system with an external facing portal to support the Confidential Aging and Independence Services constituents.
Deployed San Diego Care Transition Partnership (SDCTP) a web portal and supporting CRM system for look-up & transmission of patient’s care for Medicare billing.

Applications Manager

Confidential

Responsibilities:

Led the Application team with 25 direct reports, 7 subcontractors and 13 subject matter vendor experts.
Established repeatable processes and procedures for future MS Exchange and SharePoint migrations into DHS private Cloud Email as a Service and SharePoint as a Service.
Oversaw migration of 22K+ email and 6700 Blackberry account migrations while concurrently planning the migrations for 65K SharePoint users into ‘SharePoint as a Service’ and a Project Server farm of 2K resources, 3k projects, 50K assignments and 3k workspaces meeting 99.5%, 24x7x365 availability.
Developed detailed project schedule with a pilot phase of 2 ITIL process areas to identify lessons learned in ISO/IEC 20000-1:2011 requirements implementation approach prior to engaging 15 process owners and their staff.

PMO Manager

Confidential

Responsibilities:

Provided Portfolio Management with shoe-string staff of 4 to implement a PMO for a portfolio of over 40 applications, 10 concurrent major projects and over 20 steady state releases
Implemented best practices within 6 core application development teams and delivering program.
Provided subcontractor management for the quality on time delivery of Alternatives Analysis that met Office of Management and Budget (OMB) requirements. Subsequently analysis was approved and adopted by the Confidential Capital Planning and Investment Control (CPIC) Manager.
Implemented standard procedures for executive level meetings including the monthly Steering Committee meeting and quarterly Prioritization meetings.
Developed program level risk and program management plans, to include program level issue and risk registers.
Ensured Technical Architecture diagrams for 2 fiscal year architecture changes were developed and maintained.
Increased funding to $1M by obtaining a contract modification adding a 3-week cloud computing feasibility study.