Project Management Resume NY - Hire IT People

SUMMARY

Experienced IT Project and Service Management Professional with a background in managing IT infrastructure projects, application deployment, and managing IT services.
Unique combination of skills dealing with datacenter management as well as incident, problem, and change improvement activities.
Excellent communication, technical, and analytical skills, leading teams and interacting with technologist, senior management, and clients alike.
Well Organized and detail - oriented approach driving decision making process.
IT Project Management | IT Service Management (ITIL) | Datacentre Planning and Strategy
Proactive Problem Management | Risk Management | Project Methodologies Waterfall, Agile

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, NY

Project Management

Responsibilities:

Managed project schedules, status meetings, issues and risks management, and status / milestone reporting
Project Management - Patching (Bigfix roll outs), Chassis Firmware upgrades, OS upgrades (Windows/Unix), Physical to Virtual (P2V) initiatives, Datacenter Moves and Migration, Server Consolidation
Application deployment (Agile) using Scrum and Kanban workflow management

Service Management

Confidentil

Responsibilities:

Managed hardware and software life-cycle, hardware sparing program, and event reductions in a Devops environment. Oversaw Service Metrics and Service Level Management, Trend Analysis, Management Service Reporting, Service Risks Tracking and Mitigation, Service Governance.
Led the service improvements, leading to 40% reduction in change failures, 20% reduction in service impacting incidents, 45% reduction in hours of impact, and cleanup of monitoring events reducing the false positives.
Established processes for in-depth root cause analysis; Chair forums / meetings reviewing change failures and top hitters causing the most service pains, undertaking projects to address improvements / mitigate infrastructure risks impacting business.
Representation at Technology Governance Forums / Meetings

Datacenter Planning Manager

Confidential

Responsibilities:

Met company targets on reduction in usage by 2.5MW / year, resulting in $2.5M savings.
Oversaw constrained sites, ensuring capacity managed via forecasting model.
Storage refresh - EMC Symmetrix, Centerra to VMAX, Powerpath, SAN Switch upgrades
Server refresh strategies, Consolidation, Virtualization
Application deployments for Investment Management, Investment Banking, Risk and Compliance, Research, Media products
Managed end to end build via deployment of non-production, QA / test environments, and production environments and testing involved for QA, user acceptance, and operations acceptance.
Ensured weekly / monthly program milestones reporting, and C- level communication.
Tracked issues, ensuring timely resolution to keep project schedule on track.

Confidential

Senior Project Manager / Systems Engineer

Responsibilities:

Deployed WAN connectivity interconnecting Thomson Financial and Reuters datacenters
Deployed Tivoli suite - TEM, TPM, BigFix Infrastructure, Cutover, Go Live, Datacenter Close out.
Ensured ISO 9001 / 27001 audit, compliance, and scope extension.
Supported Model Deployment for 2nd level support and Windows based applications.

Confidential, Binghamton, NY

Team Lead

Responsibilities:

Consulting at SML for MS SMS 2.0 upgrade and establishing process for managing 2nd level support and Helpdesk reporting directly to the CIO. Planned the roll out using WISE in a live environment on 1K+Windows NT / 2000 domain-based network accessing AIX based applications and Cisco firewalls / routers.
Reduced the staff workload by over 30% using the remote management, software roll out automation
Accomplished major outsourcing deals: Tata Steel ($20M / 10 yrs.), Whirlpool India ($10M / 5 yrs.) and Haldia Petrochemicals ($10M / 5 yrs.).
Managed client projects at Standard Chartered Bank, rolling out new IBM mainframe-based application, connecting all branches in India (via PC3270) to Singapore; Windows NT based standard build across 4 Datacentres and multiple end points for SCB India.