SUMMARY

• Over 20 years of knowledge in IT/Software development by working on all phases of implementations as an accomplished/certified SCRUM Master, Release Train Engineer & team lead to support programs by instituting best practices in emerging Agile framework & environments with demand on time restraints & exceeding client expectations.
• Certified Product owner and galvanizing force for sharing Agile knowledge across the organization by making sure the project/program is not extending beyond designated scope while not jeopardizing the quality by achieving timelines, best practices & staying within budget and standardization & consistencies.
• Demonstrated ability to provide servant leadership, facilitation, situational awareness, continual improvement and empowerment & increasing transparency. Extensive experience by defining & mapping project scope, specifications, timelines, resources, budget and changeling requirements with a verifiable track record of managing complex projects while delivering on time, under budget above & beyond expectations.
• Ability to manage many projects while working within strict deadlines by maintaining professionalism. Skilled in providing effective leadership in fast paced or deadline driven environments with outstanding oral and written presentation skills.

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Senior SCRUM Master/Project Manager

Responsibilities:

• Directed feature driven initiative to implement and focus on IT budgets forecast, timelines & critical tasks
• As Project Manager, managing Planning, Organizing, leading by controlling Projects plan milestones for team members
• As chief SCRUM Master, part of daily duties include is by managing cross - functional team by resolving any potential issues
• Migrated internal teams from Waterfall to Agile by training them on best practices using Lean process
• Worked as primary Scrum Master by managing a new Dealer Portal program & working directly with Product owners to streamline existing workflow processes by constructing new UI’s for the Underwriting application.
• Involved in road-mapping of a new Dealer PLUS application by utilizing new design & consolidation process.
• Drove the path to portfolio activities for the PLUS Program initiative included estimation & delivery across each work streams
• Managed relationship to be the central point of contact for Audit & RISK teams regarding Underwriting Project.
• Provided Executive oversight to projects weighing scope, schedule and budget against business capabilities
• Participated in corporate strategic & business planning to develop strategies to ensure long-term growth for the PLUS Program
• Develop internal scorecard to help prioritize projects based on alignment with corporate goals & LOE’s
• Evaluated workflows & operations, took corrective actions and establish process controls, set key performance indicators to prioritize opportunities
• Keeping track with ongoing measurements and team productivity metrics using JIRA’s Dashboards & Reports
• Created dashboards & managed reports to enable close monitoring of daily operations & programs level activities
• Encouraged & fostered effective collaboration between work streams to ensure an integrated approach by fulfilling the Program’s goals and objectives.
• Worked closely with the teams to provide support in achieving release dates by reflecting benefits of Agile values to the team
• Managed resources to achieve utilization targets & strategic non-billable activities & expense management
• Ensured consistent best business practices throughout the team by establishing standards, policies & procedures by implementing weekly Scrum of Scrum or other means of collaboration or communication.
• Developed new features by targeting work streams enhancement, removing the team impediments, organizing Taskforce & suggesting new metrics for the team as catalysts for change to Core of the Core meetings meeting.
• Fostered, self-study and job shadowing by cross training team members by getting them involved in UAT Testing
• Established tools & resources to assist in qualifying and scoping service opportunities (i.e. pre- questionnaires, SOW, service estimation calculators)
• Provided ongoing oversight on Development engagements e.g. like JAD session to ensure the tasks delivered/meet/exceed business expectations
• Performed project reviews to ensure product owners are aligned with our team standards and methodologies
• Provided creative solutions; maintain customer satisfaction by increasing quality and productivity from our team & collaborated with cross-functional teams
• Captured lessons learned improvements & in corporate them into ongoing continuous process development by creating a task driven initiative by having an ongoing bi- weekly Retrospective ceremonies

Confidential

Technical Liaison/ Agile SCRUM Master

Responsibilities:

• Worked as technical liaison & shadowed Director of Entertainment Services to deliver a conceptual Global Media System (GMS) by aggregating multiple subsystems into unified Micro-Services
• As technical lead, identifying integration points for each Subsystems by modeling complex enterprise teams through business process by documenting each integration point in the Interface Control document (ICD) & converting business strategy into actionable objectives with result driven deliveries.
• As Product owner & SCRUM Master, organized SCRUM ceremonies to reflect each Sprints by gauging the stories & task execution.
• Based on Requirement & Program Increments (PI), committed time estimation, build plan by publicizing them to the Agile Release Train (ART) Engineer for upcoming Innovation Planning (IP) release.
• Perform coordination management duties to assistDevelopment & QA team with meeting the release date & build plan by delivering various enterprise level features through rapid delivery & Iterative framework.
• Daily responsibilities include, streamlining Agile process & activities, Backlog grooming w/ coordination of Product owners & engineering leads, managing JIRA’s dashboards, facilitating agile ceremonies such as Daily SCRUM, Sprint planning, Sprint demos & gauging team’s Retrospectives.
• Participated in SCRUM of SCRUM in SAFe framework, conducted daily SCRUM, Sprint planning, Sprint review meetings, worked closely with other PO’s to groom Product backlogs, maintain burn-down chart to deliver a leaner process for the stakeholders
• Managed all e-commerce uploads to the live streaming site and data archival managementby creating product assets - organize physical samples for Movie Studio posters, metadata, product images, and other assets related to product presentation
• Managed new Features presented in Preliminary/Critical Design Review (PDR and CDR) review process by updating them in System Specification document (SSD) for upcoming deployment and product information
• As a delivery/release coordinator used tool like Inflectra’s SPIRA by minimizing risks by propagating tasks in JIRA for the DEV team to develop upon and the testing team to test & communicated the release timeline to the management via Atlassian’s Confluence
• Communicated release planning information with downstream groups to avoid conflict & redundancies by publishing release schedules across functional teams & collaborated with other leads the inter-dependencies to avoid impact of projects in flights.
• Managed migration to Big Data using Cloudera’s Distribution Hadoop (CDH) & worked with vendor to plan & phase the implementation & worked with large streams of data with tools like Hadoop, Spark, Kafka, Flume, HBase, and Scoop.
• Used Big data Architecture for upcoming high volume cross-channels transaction data set (Mobile, Web live broadcast) to help optimize and improve customer experience.
• Analyzed metrics/KPI on team throughput, issue/resolution & project states by coaching teams for leaner process by tracking & communicating team velocity & Sprint/release progress to ensure tacking all tasks are intact with each work streams. Maintained on regular weekly basis any emergency updates or change requests that may impact teams’ progress as well as reporting open issues/ accomplishments to management team
• Managed tools like Atlassian’s JIRA’s dashboard, Confluence, Wiki, MS SharePoint & collaboration through video conferencing with offshore team, to increase productivity and transparency among projects
• Managed resources, skill-set allocations and direction for better quality code management using Atlassian’s Crucible & teams approach for using Test Driven Development (TDD) techniques & fostered Continuous Integration & Continuous Deployment (CI/CD) platform using Jenkins & Sonar Cube, LISA for automating incremental releases.
• Advised, on non-functional requirement such as scalability of short term & long term fixes by advising the management for possible overhauling or short solutions for improvements of stability of the applications.

Confidential

Senior Application Consultant/ Project Lead

Responsibilities:

• Provided Agile training & mentoring across teams by reinforcing practices & renewed adoption for the Legal team & managed Litigation and Corp Lawyers by developing roadmap on multiple projects using Iteration based release cycles.
• Configured Rally / CA Agile Central platform & introduced business requirements in by introducing Stories to Tasks
• Facilitated daily SCRUM between internal teams, vendor partners and product owner and worked closely with product owner on conducting SCRUM ceremonies such as Backlogs grooming, Daily Standups, Sprint planning, demo and Retrospectives.
• Introduced & enforced SCRUM framework by tracking results, creating status reports, identifying project risks & coordinated with team to perform daily standups by slowly moving the team from waterfall process to Agile framework.
• Proactively, recognized conflict; facilitated conflict resolution through collaboration and consensus by supervising development of new features for Litigations & Corporate Law applications such as Hummingbird & ProLaw
• Helped & strengthened developmental methodologies by introducing quality requirements gathering & story building by managing the Infrastructure /Operation team to deploy scalable Virtual Citrix Xen-Desktops
• As Technical lead created release initiatives for Matter Management system such as Elite’s Prolaw to allow Lawyers & Paralegals to track cases in more matter centric approach as well as a Knowledge Management tool like OpenText’s Hummingbird to organize data & document management structures for Cop Law group.
• Supervised vendors to develop a real-time advanced portal system for Board of Directors using SAI Global’s 80/20 Leaders Online to capture & centralizing & collaboration feedbacks, documentations, vote, announcements/alerts to a secure portal
• Managed group of developers by using an highly customized contact center application by Initiating & rolling out a call center decision support system for users & decision makers using Infor’s Epiphany Sales/Service spearheaded by IBM Global Services as primary Sales/Service platform tool for the organization.
• Served as the technical lead to gather fictional/non-functional requirements for Sales/Service platform to develop custom system interfaces using Java-based driven extensions by developing continuous agents to integrate with CRM CTI App & external SaaS
• Migrated process by managing & executing a large-scale CRM to SalesForce.com using Force’s Data Loader and data migration tool & re-evaluated & implemented scripts to enhance user experience in more user-friendly interface design.
• Oversaw the user acceptance testing with a focus on documenting defects and executing test cases & Identified process inefficiencies through gap analysis & managed release cycle, including test plan creation, development of scripts and co-ordination of user acceptance testing by remapping process activities to desired outcomes to rectify operational inefficiencies.
• Assessed and provided leaner solutions of current business processes to users and stakeholders & developed a set of metrics derived from raw company data to track improvements in organizational efficiency.