SUMMARY

Strategic, Innovative and Accomplished Information Systems Professional. Applied progressive experience in the following industries: Pharmaceutical, Insurance, Government, Utilities, Retail, Brokerage and Transportation.

EXPERTISE

• Business and Systems Analysis
• Design and Development
• Data Analysis/Data Warehousing
• Quality Assurance
• Systems and User Testing
• Systems Development Life Cycle-Waterfall /Agile
• User and Technical IT Group Liaison
• Creating/Updating Customized Microsoft Access relational databases/SQL
• Project Management
• Process Improvements
• Strategic and Visionary Problem Solver
• Trainer
• Customer Service
• Documentation Specialist

EXPERIENCE

Confidential

Senior Application Testing Specialist/Business Analyst 8/13 Present

Confidential

Project Manager evenings

• Providing Microsoft Office 2007/2013 Suite customized training, basic operating system, Internet and social media knowledge for small businesses, Veterans and individuals private tutoring for youth and senior citizens.
• Gathering business requirements to provide small business customized user training and documentation. Managing client needs. Asking right questions to capture correct business requirements.
• Managing computer and printer setup, home networking, troubleshooting and maximizing best performance for clients with Windows 8, and Windows 7 operating systems.

Providing technical assistance to solve client problems. Interviewing management to improve business process/future enhancements.

Confidential

Project Manager/Senior Business Analyst

• Responsible for implementation of customized software for a federally qualified health care center utilizing project management experience, including maintaining project management plan including milestones, reporting project status, created project schedule and outlined dependencies, leading business impact analysis for various departments, working with external vendors and internal business units, developing effective communication plan to communicate with top management through users and project management tools.
• Performed gap and risk analysis and support for existing processes and client issues and resolutions.
• Provided data modeling analyzing current and future systems.
• Met with upper management to gather business requirements.
• Interviewed users for current process/workflow analysis.
• Recommended mitigation strategies for successful implementation.
• Utilized data techniques to support client requirements and objectives.
• Assisted with creation of SOP user training manuals.
• Provided support for training on new system. Recognized issues and opportunities that created benefits.
• The benefit was a deliverance of critical needs that were unknown and would increase productivity and provide executive reporting.

Confidential

Project Leader/Business Architect

• Identified, gathered and validated business requirements from stakeholders for the re-write and conversion of the user mainframe accounting application to a web-based application using proven best practice techniques and visionary methods, including interviews, surveys and other data gathering methods. Worked closely with PMO to ensure all documents, procedures and standards met requirements. Created diagrams, data and system flows in Microsoft Visio. Documented business requirements.
• Lead in the development of test plans. Submitted status reports to upper management. Created requirements traceability matrix, developed test cases and test scenarios. Lead user acceptance testing. Reviewed sequential workflow with users. Designed screen mockups.
• Translated the business requirements to functional requirements.

The benefits were:

• Provided hands-on team leadership to meet all project milestone deliverables and delivered a client-supportive business requirement specification document BRD of all business rules and users' needs.
• Improved communication collaborated with project managers and analyzed systems to remove redundant processes between departments using critical thinking, sound judgment and visionary techniques.

Confidential

Project Leader/Database Consultant part time

Analyzed and maintained complex Microsoft Access Database for monthly financial report processing utilizing macros and VBA code. Advised upper management to use recommended efficiency and productivity methods to maintain systems data, processes. Created and designed new business workflow. Created complex reporting to supply data that was not previously known. Established trust as a strong project leader. Benefits included increase productivity and better business decisions due to accurate reporting.

Confidential

Project Leader/Senior Business Analyst at various clients involving:

Confidential

• Led the functional design for three 3 major interfaces to ensure accurate data flow between interfaces.
• Gathered requirements from stakeholders for the interface layer.
• Created high-level and detailed sequence diagrams and activity diagrams using Microsoft Visio.
• Translated business and user requirements to functional requirements and non-functional requirements.
• Performed business process mapping.
• Analyzed sequential process flows and business rules for efficiency, and requirements match.
• Utilized SharePoint.
• Streamlined the City's existing procurement process using an End-to-End E2E Platform.
• Utilized EMC's Documentum to support the platform.
• Designed interface design template/documentation tracked changes.
• Initiated and structured interview procedures to foster high productivity and time conservation.
• Interfaced with Change Management department to provide change management requests for processes.
• Each department benefited from the necessary process improvements and streamlined departmental practices.

Confidential

• Gathered requirements from stakeholders for a new CAMP System. Created business use cases to assist in the CAMP analysis, design and implementation processes, and help serve as a guide for input to user documentation. Used template for business rules clarity and resolutions.
• Benefits: Developed system commonalities data to avoid redundancies, identified processes as candidates for improvements, and helped ensure a successful integration between various systems.

Confidential

• Team lead in the analyzing, user acceptance testing and data migration of a web-based application on a SQL/.net platform for a high-end cosmetic contract manufacturing firm.
• Created business use cases, test-cases from management consultations and business requirements.
• Interviewed users to identify issues, needs and translate the interface design for clarity and acceptance.
• Lead with offshore teams by communicating their tasks and managing their workload on a daily basis.
• Assisted project manager in the system integration of a new project tracking application.
• Updated project plans with tasks, milestones based on scope, resources and budget using MS Project.
• Performed regression testing, mapped sequential processes with requirements.

Confidential

• Performed business process reengineering to effect high performance process improvements using visionary and IIBA techniques.
• Gathered business requirements and identified business rules from client and documentation.
• Redesigned current workflow and structure within the business for efficiency and new business requirements match. Used Microsoft Visio.
• Mapped logical and data models.
• Utilized business requirements and processes to proactively identify potential and current issues to client.
• Project implemented using Civerex business applications.

Confidential

• Reviewed and documented current environment and business rules for major Housing Authority
• Created interview documentation matrix to assist in interviewing key personnel.
• Conducted a needs assessment based on the current environment.
• Performed gap analysis on the organization and its processes.
• Recommended alternatives.
• Prepared strategic plan for solutions

Confidential

• Computer Trainer Consultant part-time evenings
• Provided Microsoft Access 2007 database resolutions to resolve critical upper management business process and reporting issues. Details can be provided upon request.

Confidential

Systems and Quality Assurance Analyst

• Collaborated with business owners and users, marketing teams, management, pharmacists, and the development staff to define system specifications and test requirements from business requirements for application testing, which included test plans and test scenarios.
• Analyzed client server, interactive voice response unit, and mainframe application requirements for the business development and operations support group. Analyzed and tested the message scripting flow for the interactive voice response unit application.
• Performed Quality Assurance test of client server applications for their accuracy in conforming with Standard Operating Procedures.
• Developed test plans and test cases for marketing campaigns relating to enrolling, renewing, and maintaining members for mail order, retail order, and direct order prescription plans.
• Participated in the implementation of Health Insurance Portability and Accountability Act of 1996 HIPPA standards for all applications.
• Prepared and tracked the system investigation log for issues that failed Quality Assurance guidelines and standards until a resolution was obtained.
• Initiated and created a Quality Assurance Request Form in Microsoft Access to structure business requirement information for the quality assurance team to facilitate research and foster high productivity.
• Maintained Access Database for reporting purposes.

Confidential

Team Lead Business Analyst/Developer

• Defined and analyzed business issues/requirements to produce business solutions and created technical resolutions to meet the client's business objectives.
• Conducted an information reconciliation study to identify discrepancies between vendor-supplied data and the in-house Sales Force Automation and Samples systems.
• Presented research reports, statistics, and system recommendations to the management team relating to call data that impacted the sales force performance.
• Maintained open issue documents.
• Monitored plans and procedures to ensure requirements were met.
• Proactively worked with other user groups in the organization to interview and address anticipatory issues.
• Performed testing and implementation between vendors and the SFA and Physician systems
• Developed multi-system test methodology and plan document. Responsible for quality implementation between the systems.
• Developed policies and procedures that lead to enhance productivity for the department
• Analyzed, designed, developed, and maintained batch DB2/SQL programs

Confidential

Team lead for the Heavy Duty Diesel HDD Mobil Roadside Emission project team, which developed a system to collect information via hand-held devices and capture the data on a mainframe for reporting to the DMV, DEP, State Police, municipal courts, and out of state agencies. Multi-tasking resource for the Full System Development Life Cycle

• Defined business and system requirements ensuring requirements were met technically
• Assisted with system architecture
• Interfaced with users for interviews, data gathering and presenting recommendations business liaison for technical group
• Coordinated data resolutions to ensure successful project implementation
• Prepared business and system documents Objective and Scope, Technical Review, System Definition, and System Design for management, technical group and users
• Prepared system walk-throughs and detailed program specifications for developers
• Developed strategic on-line and batch processes
• Teamed with developers to perform unit, system, and integration tests
• Performed COBOL/DB2/SQL programming
• Developed test scenarios and test cases prepared test data
• Gave presentations to state system managers
• Provided estimates for project planning
• Developed trust between team members and clients