SUMMARY

• 13 years of progressively rich experience in IT program/project management/service delivery management, development and implementation of technology solutions for complex business problems, global delivery management
• 9+ years of project management experience in custom software development and implementation projects on Legacy System, Web Technologies, BI (Business Intelligence), Data & Analytics
• Proven track record with planning, estimating, staffing, executing complex, cross - functional, multi-location IT solutions in fast paced agile, matrix environment
• Expertise in Agile adoption and implementation on large projects and programs (Scrum, Kanban, Scaled Agile Framework - SAFe, Lean)
• Created and conducted training courses on Scrum, tools like JIRA and TFS for Product Owners, IT Management, Scrum Masters and Development Teams
• Coaching and facilitating development teams on how to estimate features, stories, break down stories into tasks and manage work using tools like JIRA and TFS
• Facilitating Scrum ceremonies like sprint planning, daily stand up, scrum of scrums, sprint reviews and sprint retrospectives
• Servant leadership- supporting teams in delivering maximum value by resolving impediments
• Experience assisting PMO in mapping processes and deliverables from Waterfall to Agile
• Actively participated in CMM Level 5 maturity, ISO certification organization initiatives, Six sigma green belt initiatives
• End to end execution of waterfall programs/projects including:
• Project initiation, requirement gathering and prioritization
• Project planning and coordination
• Project scheduling, tracking and oversight
• Requirement gathering/documentation/backlog preparation and grooming
• Risk and issue management
• Stakeholder/client relationship management
• Quality management
• Cost/Budget/Financials management
• People management
• Communication planning
• Scope management
• Change management
• Weekly, monthly status reporting to senior management
• Project closure
• Methodical, hands-on and detail-oriented

TECHNICAL SKILLS

Tools/Technologies: JIRA, TFS, MS Project, MS Excel, MS Visio, MS PowerPoint, SharePoint, ServiceNow iSeries,.NET, Java, Oracle Fusion Middleware, SAS, Tableau, Hadoop

Methodologies/Frameworks: PMBOK, CMMI, ITIL, Scrum, Kanban, Lean, SAFe

PROFESSIONAL EXPERIENCE

Confidential

Program Manager/Scrum Master

Responsibilities:

• Collaborate with Business and IT leadership, IT teams to understand and meet project objectives, elaborate business requirements, define timelines and key milestones, manage dependencies, and resolve impediments, manage risks and issues
• Deliver trainings to build knowledge and skills for successful delivery in an Agile environment
• Implement Scaled Agile, Scrum, Kanban for incremental coordinated deliveries
• Facilitate/participate in release planning, PI planning, sprint planning, backlog grooming, sprint reviews, sprint retrospective, scrums, scrum of scrums
• Track progress towards release/milestones/sprint goals, manage scope changes, manage cost, ensure commitment towards quality, drive continuous improvement
• Report accurate project status to stakeholders focusing on scope, quality, timeline, cost and risks
• Ensure successful transition to service operations

Confidential -Houston, TX

IT Project Manager/Scrum Master

Responsibilities:

• Coach teams, Scrum Masters, Product Owners on Agile methodology
• Setup Agile/Scrum project management processes and tools, mentor teams on Scrum processes
• Setup SDLC processes for development and maintenance
• Project initiation, roadmap definition with business and IT management, release planning, milestone definition, scope and change management, tracking progress
• Coach on writing use cases and acceptance criteria
• Facilitate ceremonies like daily scrum, sprint planning, product backlog grooming, sprint review, sprint retrospective
• Conduct JIRA training for teams
• Prioritize requirements with business and other stakeholders for producing minimum viable product
• Status update to stakeholders
• Risk identification, perform risk assessments, develop response strategy, risk mitigation, monitoring and tracking of risks throughout the project life cycle
• Setup processes for access management, transition to service operation and maintenance
• Build, develop and grow relationships that are vital to the success of the account
• Worked with Business (PO) on creating user stories, populating a comprehensive Product Backlog
• Plan, maintain, prioritize and track timelines, Oversee the day-to-day progress of projects to meet objectives with respect to time, scope, budget, and quality
• Implement metrics/KPIs/SLAs and ensure compliance with defined protocols for operations
• Present project status reports/dashboards and incident reports to management
• Incident and change management
• Define and oversee processes for operational readiness for new application go-lives
• Oversee Scrum and ITIL processes definition, compliance and continuous improvement
• Manage project risks and issues
• Talent retention and people management

Confidential, New York City, NY

Senior Consultant- Agile Project Management/Scrum Master

Responsibilities:

• Release and sprint planning, defining milestones, tracking progress
• Conducted Agile and JIRA trainings for teams
• Working with business users and product owners to define business requirements/user stories and acceptance criteria
• Facilitated/trained product owners for writing good user stories, backlog maintenance
• Facilitate prioritization of features and user stories within product/sprint backlog
• Effort/size estimation with the team
• Facilitate phase-end reviews, sprint retrospectives and reviews
• Help remove any bottlenecks/impediments for the planned delivery
• Planning, mitigating, recording and tracking project risks
• Track projects identified for transition to global delivery offshore centers
• Identify and track high risk projects
• Create and present business unit review reports to senior executives
• Track risks and issues

Confidential

PMO Project Manager, Project Manager, Development Lead

Responsibilities:

• Establish and document project management processes, standards and procedures
• Define and own project plans and schedules
• Monitor project progress and ensuring quality deliverables
• Manage scope, risks, issues
• Create trend charts and control charts and facilitate defect causal analysis
• Generate and report project metrics, conduct project progress review meetings for management
• Facilitate project closure activities like lessons learnt and report project closedown metrics
• Participate in process improvement initiatives for CMM Level 5 assessment
• People Management