SUMMARY:

• Entrusted to deliver exceptional results, reduce costs and streamline operations. If you have projects/programs in trouble, I was the person to be handed this challenge.
• Successfully directed high, complex, multi - million dollar IT projects, as well as medium and smaller scale projects from concept to completion while remaining within strict budget constraints.
• Managed all project phases including assessment, design, development/execution, delivery, monitoring, control and closure and hand off to steady state.
• Known as an analytical and resourceful professional with a strong background for creating standardized processes and procedures to ensure profitability as well as consistent, repeatable results within strict time and budget constraints.
• Leader possessing a proven talent for coaching and motivating teams, managing change and communicating with internal and external clients.
• Provides clear communication of projects status, deliver proposals and obtain new and repeat business.
• Exceptional experience with using project management tools and structured methodologies. (e.g. project charters, goals & objectives, manage the following: scope, cost, risk, resources, communications, quality, change control, training plans, weekly reports, billing and stakeholder management)
• Superior organizational, planning and time management skills for handling multiple and conflicting activities.
• Excellent Skilled negotiator, communicator, presenter and facilitator.
• Expert with Microsoft Office, Microsoft Project, Sharepoint and Visio tools.

PROFESSIONAL EXPERIENCE:

Confidential, Smyrna, GA

Technical Project Manager

Responsibilities:

• Office 365 email migration and implemented new managed services for a new client.
• Implemented Audio Visual (AV) projects, which included cabling, event displays, WIFI, firewalls, switches, speakers, HDMI connections in conference rooms, Outdoor speakers, streaming audio players, Crestron AirMedia conference devices and mobile microphones.
• Integrated newly acquired companies into the Confidential family. (Networks, phones etc.)
• Managed multiple new digital and voice circuit orders for our customers.
• Implemented new ShoreTel phone systems.
• Program managed multiple projects for a very important client. (Upgrade VPN and provide MFA, WIFI, network server room move, data backup management, password policy project, laptop encryption and New Cherwell ticketing system implementation.)
• Rolled out new Meraki firewall, installed and configured ShoreTel phone system at 32 sites in 3 weeks.

Confidential, Alpharetta, GA

Solution Implementation Program Manager

Responsibilities:

• Additional responsibility to manage our two highest visible accounts within Confidential, which included providing account focus for multiple merchants.
• Each program had about 15 implementations along with account and customer satisfaction issues. In 3 months both accounts were again ecstatic with Confidential again.

Solution Implementation Project Manager

Confidential

Responsibilities:

• Provide implementation scope and review functional specs to meet customer's requirements.
• Analyze and understand contractual commitments and customer expectations to develop an implementation plan. creation of implementation documentation, timelines and deliverables up to the time of product launch. Lead the deployment and Implementation planning for hosted systems that include many stakeholders.
• Review administrative processes and create recommendations for mapping customer business processes to software functionality.
• Work with clients in all stages of the decision cycle to guide the integration and to tailor the Confidential solution to meet the customers’ needs.
• Create and execute integration, implementation, validation and deployment plans.
• Manage phased implementations and roll-out of functional releases where required.
• Assigned to create a new software connector that would interface between the MS Dynamics point of sale to the Confidential Devices. This was designed to bring in multi-millions in additional revenue.

Confidential, Duluth, GA

Project Manager

Responsibilities:

• Directed day-to-day project activities and staff in a global matrix organization. Responsibilities included creation of project schedules, deliverables and assignment of related activities while ensuring milestones were successfully met.
• Worked collaboratively with all departments and management levels providing both scheduled and on-demand status reports.
• Managed budgets, analyzed and resolved risks, escalating when warranted.
• Created and facilitated communication plans with stakeholders and team members throughout the project.
• Assigned to this special project to address issues within largest client (SIEMENS).
• Collaborated with management teams across multiple departments, addressing SLA adherence issues.
• Identified gaps in service support and reporting, driving needed corrective actions.
• Brought Critical SLA’s in compliance with contract deliverables from 11 red to 1 red within 2-month time frame.
• North America Contract Reports Project
• Saved $100K per month penalty in 3-month time frame.
• Wireless Access Point Replacement Project
• Replaced and upgraded over 2.1K wireless access points in over 320 SIEMENS site locations in North America and Canada in 6-month time frame.
• Data Center LAN Refresh Project
• Took network audit findings and in 7 months worked with network team to complete all audit points, bringing audit point to contract compliance.

Confidential, Duluth, GA

Project Manager

Responsibilities:

• Utilized our Business Analysts to help document all processes and procedures and collaborated to develop a project management plan, which included the following areas
• Communication plan and change management plan, resource planning, risk management plan, quality plan, training plan, report requirements, financial management plan, transition plan, project schedule and system requirements.
• Developed successful project schedule and assigned resources to each task with due dates.
• Completed transition 2 months ahead of schedule.
• Met with teams to review project and define project tasks.
• Delivered project on time, according to scope and within project budget.
• Asset Web Tool Project
• Met with the project stakeholders and gathered project requirements.
• Developed asset life cycle process, assisting with the upgrade to Asset Web Tool.
• Documented project charter with goals and objectives and created project management plan and with this information a project schedule was developed and resources were assigned to each tasks and with due dates.
• Delivered project on time, according to scope of work and within project budget.
• Quality Issue with PC refresh project.
• Reviewed the scope of work and met with project team, educating on process steps.
• Redefined project rolls and responsibilities for each project delivery segment. (Project Coordination, next day support, after hour’s conversions.)
• Increased production 50% and raised quality numbers from 75% satisfied to 92% satisfied within 2 weeks. Documented project processes using VISIO.

Confidential, Suwanee, GA

Site Services Supervisor

Responsibilities:

• Updated IT Server Room UPS (was over 10 years old)
• Worked with IT to define requirements and communicated requirements to vendors, receiving best prices. Negotiated with final 2 UPS vendors, obtaining lowest price possible.
• Set up new software lab and 25 new employee offices, supporting our growing business.
• Met with executive staff to understand detailed requirements for office space, implementing project requirements and disseminated to vendors and subcontractors that were selected.
• Identified budget and delivered project on time and according to plan.

Confidential, Suwanee, GA

Project Manager

Responsibilities:

• Provided superior communications to all levels of management.
• Managed a project budget of $383K and worked to driving down those costs.
• Developed web-based employee survey, measuring quality of relocation effort.