Project Manager Resume

SUMMARY

Sr. Business Analyst/Project Manager with extensive experience in every phase of software development life cycle and Project management administration.
Over twenty five years of experience in the computer industry in roles as diverse as Developer, QA, Software Analyst, Business Analyst, System Administrator and Project management.
Comprehensive analytical and technical skills, excellent control awareness, high sense of responsibility and commitment.
Fervently believe on empowering users through training and providing them with the appropriate tools to fulfill their and the customer’s needs is key to any business.
Outstanding team player, and natural leader. Fully Bilingual (English Spanish), with A B2 level of French.
I am committed in the search of new challenges and looking forward to work in a company I share values with.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Gathering requirements from the Operations personnel.
Designing a new database model and an Integrated system that allows staff and events to be registered and automatic matching of staff members with events according on availability and skills.
Conducting the meeting with the development team
Supervising the UAT process and the final implementation.
The new application will allow the company to expand its operation from the NY state into some of the markets it has in the company planning expansion.

Confidential

Sr. Business Analyst/Enhancements Manager

Responsibilities:

Reduce the cost of Dynamics CRM licenses for the company on around one hundred thousand dollars through the implementation of a process to remove inactive users from the system on lieu of a de - boarding process.
Participate in the Lead to Cash Project Implementation for CANADA during 2016, gathering requirements from Business Internal Users through face to face meetings and translating them into a Design to be delivered to the Development team.
Mapped the integration process for CRM and all the applications surrounding it, in both directions, feeding or consuming information to and from CRM.
Creation of the A3 forms for the QA process and the meeting follow up process for the IT group.
Support Sales and Care group internal needs related to the CRM application running weekly meetings to follow up on the Enhancement development queue and managing the content of the release process.
Creation of test cases for the CRM customizations using HP Quality Center.
Coordinate ETL process with the BI department and participated in the design of report out of the datawharehouse for the Financial department.

Confidential

Business System Analyst/Project Manager

Responsibilities:

Users training and creation of manual EFT payments and support of EFT operation.
Participate in the Market to Cash implementation project by taking care of the Integration of Invoicing information coming from a new Billing application (Zuora) into the ERP application(Dynamics GP).
Improved procurement process in the company through the Implementation of Workspace. This project included the implementation of the approval Matrix for all departments, planning and coordination of the UAT plan. Training and generation of the documentation for the Requester and Approver roles. Maintenance of the Workplace application and support to users across the company. As a result of this project the efficiency of the requisition-payment process, reducing the average time for payments on 75%.
Support Finance and Accounting user on any issues related to the ERP system.
Coordination of SSO installation for GP for all the users in the company.
Support the Implementation of a new Billing application test, through the implementation of an automatic matching process to compare the legacy system and the new application. MS Access was used to implement this matching process.
Coordinate ETL process with the BI department and participated in the design of report out of the datawharehouse for the Financial department.

Confidential

System Support Specialist/BA

Responsibilities:

Implementation of Greenshades application: Third party product to generate 1099 information about vendors.
Implementation of new LAMCO DB and Set up of the modules that compose the new DB: GL and Accounts Payable.
Creation of GL accounts and new users. Maintenance of the user’s rights to access to GP.
Support to users: answer questions related to Dynamics GP.
Reports generation using SQL 2008.