SUMMARY:

• Have 9 years of Agile Scrum Master and 10 years of PM and PMO experience in products, implementing Infrastructure and SDLC management across Confidential 1000 and 500 Technology, Major Banking (International and Trade and Treasury operations), Wealth management (Investments, brokerage and Retail) Organizations.
• Managed Global Projects Teams consisted of developers belongs to software venders, Implementations partners/providers located in offshore/onsite.
• Managed project to build datacenters and data management such as, build very large (Several tera bites) data repository/database.
• Perform data cleansing (data identification, collection, cleansing, profiling and moving to staging area) for implementing MDB, application transaction processes, Information Security, Identity & Access Management, mergers/acquisition, implement large Data warehouse and BI for Digital (e - Commerce) projects in Cloud computing environment.
• Prior to become a PM, worked for 8 years as a development manager and led offshore/onsite teams in building the products and services. Coached, mentored scrum teams and product owner in prioritize backlog, elaborate and breakdown stories (grooming), develop acceptance criteria.
• Led strategic Release Planning and tactical Iteration Planning sessions.
• Helped develop trusting work environment enabling open communication, identify risks and obstacles in time, excel at agile process, coached scrum teams become self-organized and high-performing to deliver higher business value, keep pace with business and be able to address changing business priorities and requirements effectively.
• Guide Scrum team which engaged in building products, SOA and implemented Services (Saas), as well as facilitate teams to achieve predictive velocities.
• Implemented other Agile methods such as, Kanban, TDD, FDD and other iterative methods. Guided Scrum teams in Backlog Management, User stories, Epics, Story Points estimation, Velocity Calculation, Mockup and Testing & Defect Management
• Engaged with shared IT resources and third-party vendors to plan and manage external dependencies
• Representing interests of the sponsor collaborated with senior / product managers to align IT with business priorities, managed risks, eliminated obstacles, optimized resource utilization and drove projects to closure.
• Worked daily with application developers, QA Analysts, developers, and theSCRUMteam to elaborate stories as a member of the implementation team. Worked as primary product specialist for the implementation team, manages the team’s sprint backlog, participates actively in all phases of the iteration (sprint), worked with key stakeholders in product build decisions and release planning. Product and technology focused and, as such, works closely with the Product Owner in leading the implementation team.
• Managing multiple Projects and their Delivery successfully within planned timelines and efforts, client interaction, Project & Program Management, Tracking of client deliverables.
• Experience in managing End to End project implementation through all phases of SDLC.
• Brought in Agile best practices such as time boxing, continuous integration, code/design reviews,transparency, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement. Assisted with internal and external communication, improving transparency, and radiating information through useful reports and dashboards
• Competencies include planning, organizing, presentation and communicating; deciding and initiating actions; leading and coaching multinational project teams; delivering quality and results.
• Experienced in Water fall, Agile Scrum, Kanban and RUP iterative SDLC methods and implemented DEV OPS projects. Used AIM, Clarity, PPMC, MS Project management tools. Used Jira, GitHub, Maven Repository and Jenkins, bug tracking, version control and build software applications in Scrum’s frequent build, test and release processes. Microsoft’s direct connect ‘Azure ExpressRoute’ was used in implementing cloud computing.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Scrum Master

Responsibilities:

• Worked with line of business (LOB) and staff (submitters or collaborators) to gather requirements (ideas, edit their ideas) in the Submitted state.
• Worked with requestors and collaborators to gathering the requirements for editing their demands in the Draft state.
• Worked with LOB management (Decision makers) in collecting the requirements for assessment results and the demand backlog to enable them to determine which demands to approve or reject.
• Worked with Venders and internal technology teams in installing and configuration of cloud computing architecture, components consisted of a front-end platform (fat client, thin client, mobile device), back end platforms (servers, storage), a cloud-based delivery, and a network (Internet, Intranet, Intercloud).
• Organize and facilitate daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning, demos, Showcase and other Scrum-related meetings.
• Assist Product Owner with prioritized backlog creation and management, sprint planning, allocations, execution of sprints.
• Drive efficient team operations by promoting a common understanding of Scrum roles, rituals, artifacts, and processes, ensuring their adherence through a voice of reason and authority, and by facilitating all Scrum ceremonies.
• Protects the team and puts the needs of the team first, keeping each team member focused on their role by proactively flagging and removing impediments to the team's delivery on sprint commitments and overall performance, resolving conflicts both within the team and with stakeholders outside of the team.
• Optimizes the team to their highest potential and embodies the spirit of Agile and continuous improvement, by motivating the team towards self-organization, by surfacing data and learning that illuminate areas to improve, and by continually learning and applying new tools and techniques to manage and coach the team.
• Practiced Poker Planning to size and estimate the User stories.
• Creates transparency into the team and trust with the business and stakeholders, by continuously honing team estimation capabilities, by keeping the team focused on delivering on their roadmap commitments, and by providing visibility into team progress through demos, sprint progress reporting, and communication.
• Perform duties within established guidelines and agile environments of the associated portfolio and greater Client organization, adhering to standards established across all agile teams.
• Monitors sprint velocity and works with team to determine how they can continue to improve on velocity and recognize additional efficiencies as they mature.
• Tracks and reports key project metrics, informing stakeholders as appropriate.

Confidential, San Francisco, CA

Scrum Master

Responsibilities:

• Managed two complex technology projects, 1) To replace Confidential, outdated software technology with FiServ, an open source BPM application. 2) Implement new Data Center with hub-and-spoke application infrastructure model to eliminate Vendor-to-Vendor connection and information security. Oracle SOA suite of applications functionality was used. Oracle BPM suite was used for human collaboration and process performance efficiency and quality by throughput. It used to collect real-time analytics and simplifies compliance by providing transparent data.
• Oracle BPM tool provided process modeling and development functionality by its rich work assignment patterns and work routing algorithms.
• Oracle BPM used for process optimization through impact analysis, simulation and bottleneck analysis as well as documentation and reports. As a Scrum Master Drive Daily Scrum calls, prepare Burn-down chart, facilitate resolving issues and coach scrum teams including product owner / manager
• Assist Product Owner with prioritized backlog creation and management, sprint planning, allocations, execution of sprints.
• Coordinate with external/release teams to close dependencies and hand offs.
• Help client to adopt agile principles and follow SCRUM processes.
• Facilitate multiple projects successfully within planned timelines and efforts, client interaction, Project & Program Management, Tracking of client deliverables
• Manage Issues and Risks proactively.
• Manage Onsite/Offshore coordination and teams spanning across multiple locations (within USA, and India)
• Established effective communication plan with project team and key stakeholders.
• Facilitate Requirements gathering meetings, JAD Sessions with the Business; managing translation of business requirements into design documentation using client design guidelines and standards
• Coordination of User Acceptance Testing, Release Planning and creation of Deployment plans.
• Responsible for preparation of documentation, status reports and budgets, Status reporting to the client and Senior Leadership.
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Confidential, San Francisco, CA

Scrum Master

Responsibilities:

• Infrastructure project aimed establishing a new data center and establish fail over functionality with an existing Data Center; upgrade of hardware and network components and software application upgrades and 3) Information security for e-Commerce project for confidential portal to enable customers to transfer money. DEVOPS methodology was used for implementing these projects.
• Owned the Scrum process and introduced the practice of Continuous Integration and deployment. Worked closely with Infrastructure and Operations team to get the Application for Continuous Integration.
• Streamlined the workflow to the team and set up the scrum process to handle new requests and service tickets.
• Collaborated with different teams and vendors to remove impediments and resolve dependencies. Helped the business to decide on the Scope of the release.
• Managed the service tickets, new enhancements and change requests from business.
• Worked closely with the product manager and business users to create and manage the product backlog.
• Facilitated the Backlog Grooming, Release Planning, Sprint Planning, Daily Stand-up, Sprint Review and Retrospective meetings.
• Practiced Poker Planning to size and estimate the User stories.
• Kept track of daily progress and team Velocity to forecast and plan the upcoming work.
• Used Excel interface and used the Scrum templates for importing backlog items.
• Published the Sprint and Release reports to SharePoint site to communicate the project status.
• Worked with Vendor to define change requests, tracked implementation process and facilitated user testing. Worked with business to streamline the process of setting up Application access for users on different domain. Evaluated and recommended vendor tools for development of Mobile Application using prototype. Facilitated identification and mitigation of risks.
• For Capitol Budgeting Drive annual capital planning, monthly reporting analysis, calculate and analyze NPV, ROI, IRR and payback for capital investments and projects.
• NPVis used in capital budgeting to analyze the profitability of the project.
• Calculated Internal Rate of Return(IRR) metric and used in capital budgeting to estimate the profitability of potential investments.This is a discounted rate that makes the net present value (NPV) of all cash flows from a project equal to zero.
• Estimated ROI, which measures the amount of return on an investment relative to the investment's cost. This is a performance measure technique is used to evaluate the efficiency of investment in the projects to compare the efficiency of other projects implemented in the past.

Confidential, NYC, NY & Pittsburgh, PA

Scrum Master

Responsibilities:

• Worked with line of business (LOB) and staff (submitters or collaborators) to gather requirements (ideas, edit their ideas) in the Submitted state.
• Worked with requestors and collaborators to gathering the requirements for editing their demands in the Draft state.
• Worked with LOB management (Decision makers) in collecting the requirements for assessment results and the demand backlog to enable them to determine which demands to approve or reject.
• Oracle SOA suite of applications functionality was used for implementing Service infrastructure defining business rules, human workflow, metadata management, business activity monitoring and events gathering and establishing event delivery network.
• Oracle BPM suite of applications used for defining workflow human intervention, collaboration and process performance efficiency and quality by throughput. Oracle BPM used for collecting real-time analytics and simplifies compliance by providing transparent data. Used Oracle BPM for process modeling and development functionality of its rich work assignment patterns and work routing algorithms.
• For DEVOPS implementation, collect functional and requirements for Jira, GitHub in Jenkins Server Environment,
• Microsoft’s direct connect ‘Azure ExpressRoute’ was used in implementing cloud computing. Build/release tools, Jenkins and git were used for code release from developmental branches.
• Agile Scrum SDLC methodology was used to implement these projects.

Confidential, Merrimack, NH

Scrum Master

Responsibilities:

• Upgraded ERP (Oracle 11i) modules, order management, AP, AR modules in the product sales and services departments.
• For DEVOPS implementation, collect functional/business requirements and then worked with product owner in writing stories for product back log, Jira, software tools were to track and fix bugs while team is performing frequent releases.
• Coached the team to adapt to Agile Scrum process, ensured delivery of the committed work in Sprint backlog and remove any impediments.
• Worked closely with the product manager and business users to create and manage the product backlog.
• Facilitated the Backlog Grooming, Release Planning, Sprint Planning, Stand-up, Sprint Review and Retrospective meetings.
• Managed the team capacity and sprint work flow.
• Collaborated with distributed teams to ensure the sprint deliverables are on track.
• Helped the team to breakdown epics to user stories and refine user stories to task.
• Successfully executed and rolled out the Compliance Audit tool project to production.
• Managed the setup and configuration with the Operations team.
• Maximized cyclical Scrum meetings through clear communication, staying in time-boxed Scrum ceremonies resulting in team focus, more time programming, as well as removing impediments.
• Facilitated user story creation, release planning, backlog estimation, sprint planning meetings, stand-ups, retrospectives, and sprint reviews; training clients on Scrum framework.
• Moved teams toward the full Scrum framework and completing and delivering on time products; liaison for development team and ecommerce clients (Product Owners)

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Worked with line of business (LOB) and staff (submitters or collaborators) to gather requirements (ideas, edit their ideas) in the Submitted state.
• Worked with requestors and collaborators to gathering the requirements for editing their demands in the Draft state.
• Worked with LOB management (Decision makers) in collecting the requirements for assessment results and the demand backlog to enable them to determine which demands to approve or reject.
• 2) mergers/Acquisition project to convert 600, 000 credit card accounts of Chase Bank into the CapitalOne credit card processes. 3) Customized Omni-Channel Contact Centre, a software application in collections and recoveries department. These projects costed about 8 Million Dollars and impacted Collections, Recoveries, Central Ops, Legal Front- end Automation, Bankruptcy, Estate and Cash Contingency business units in the corporation. Managed cross functional and global project team (75 member) and project was budgeted 7.5 Million Dollars. The aim of the project is to automate straight thru process to eliminate 30% of FTE’s. Responsibilities include:
• For DEVOPS implementation, collect functional and business requirements for Jira, GitHub in Jenkins server environment.
• Provided inputs and report to Scrum of Scrum meetings, Rally Review meetings and weekly status and sprint status to Agile Center of Excellence & PMO - provide project visibility
• Engaged Product Owner and Team Leads to identify MVP, scope and priorities on the product backlog for Release & Pre-planning High Level Analysis for Sprints
• Finalized deliverables and activities for sprint 0 (scoping and analysis - Release Plan) and construction sprints - both 2 weeks sprints - with product owner and technical resources
• Performed Capacity Planning, T Shirt Sizing on Story Points and Task Level Sprint Planning with team members using Rally.
• Conducted Daily Stand Up Scrum Calls with team using Team Status and Iteration Status in Rally
• Facilitated estimations, decision making and day to day collaboration between team members
• Guide / mentor team members for Agile adoption and engage them in sprint ceremonies, follow up with discussions with each scrum team member for guidance, updates to Rally, impediments and develop team synergy
• Coached multiple teams, Identified and logged risks, issues and concerns, addressed and mitigated them.
• Eliminated and identified obstacles and resolved conflicts, drove Test Driven Development and Defect Triage
• Reviewed Velocity, Burn down charts with the team and PMO

Confidential, Charlotte, NC

Project Manager/Scrum Master

Responsibilities:

• Working with banks on collecting requirements for SWIFT FIN message formats, including MT101, MT103, MT940, MT942 and investigation of transactional or configuration issues in origination system related to these messages.
• The Mergers/Acquisitions Project impacted on funding, allocation and trading of Leveraged Finance, Equity Capital Markets; Equity-Derived products secondary offerings and Debt Capital Markets, in private wealth management Business Unit.
• Along with product owner, conducted meetings, interviews and JAD sessions with LOB operation staff, management, IT stakeholders and users in collecting business requirements to create BRD. Then, further analyzed BRD, vision document and corporate environmental factors to elicited System Requirement Specifications and product features.
• Water Fall SDLC methodology was used for phase gate approval process. HP’s PPMC, a project and program/portfolio management tool for project planning and execution. Oracle’s STAMP, a resource management and project cost account tool were used for forecasting and creating budget baseline.

Confidential, Alston, MA

Program Manager/Scrum Master

Responsibilities:

• Implemented advanced intrusion-detection, IDS/IPS, DLP, SIEM, vulnerability-scanning, Web gateway, proxy appliances and antivirus tools to virtually eliminate threats from malware, advanced persistent threats and security breaches. Project team’s responsibilities include: Authored security architecture design documentation and standard operating procedures.
• Developed procedures on how to use security metrics to mitigate vulnerability by analyzing historical threats, addressing risks/gaps/violations and implementing improved protocols.
• Planned, directed and coordinated network-related projects and multidisciplinary teams. Accomplished project goals on time, within budget and in alignment with corporate objectives.
• Managed project team, which was engaged in implementation of business-critical IT initiatives (information security).
• Developed and launched enterprise-wide software-distribution system delivering automated software updates remotely to all desktops and devices on the network.
• Developed and implemented business/technology solutions for sustaining ongoing improvements to security management, policies and procedures.
• Worked with various departments in defining and updating security standards and checklists to improve detection of security threats and breaches.
• Worked with line of business in developing business requirements to Identify and analyze business violations of security policies and standards
• Implemented procedures for research, analysis, and troubleshooting to identify, resolve, and explain complex security issues to members of the company
• Administered and maintained user access controls, processes, and procedures to prevent unauthorized access, modification, or misuse of company resources.
• Developed documentation for identify, collection and perform data cleansing support for compiling and generating security reports on system and network accesses
• Assisted in the evaluation and implementation of new security technologies. Documented on how to categorize support problems and respond with the appropriate level of urgency. Perform mitigations required to protect critical resources.
• Trained 150 end users on security processes, procedures and risks via the company’s first security education program, which is being rolled out companywide. Science
• Clarity and MS Project leading project management tolls were used to develop detailed project management plan Develop Detailed project management plans, which contains detailed sub-plans; Resource, Timeline, Schedule, Cost, Quality, Risk, Stakeholder, Communication and Procurement management.
• Developed Project Integration Management plan and executed.