SUMMARY:

• As a SAFe® Certified Advanced Scrum Master and Agile Coach, I have had notable success transforming organizations by introducing principles then practices, removing impediments, and delivering key success metrics and levels of engagement.
• Through systems thinking and Agile leadership, I maintain focus on the teams and programs without losing sight of the big picture.
• I’m motivated by a relentless drive to understand and serve the organization’s needs by incorporating my work experience in design thinking and anticipating user needs and demands.
• I strive for excellence and inclusiveness, bringing passion, new ideas, and dedication.
• My colleagues have complimented me on my ability to create more team involvement, introduce new concepts at the right pace, and make sure everyone has a chance to talk and provide input.
• Key to my success has been the ability to select the right methodology for a team’s unique needs.
• I pride myself on inviting the organization to experiment, creating a safe place to ask questions and try new ways of working during their transformation.
• Recognized as an approachable leader, I encourage discussion, innovation, and action.
• IT Versatility & Depth | Learning and Development |Continuous Integration

CORE COMPETENCIES:

Agile Values & Principles

Professional Coaching

SAFe

Framework

Enterprise

Content Mgmt

Management

AREAS OF EXPERTISE:

Agile (20) Scrum Master (6) Agile Coach (4) Enterprise Content Mgmt (10) IT App Dev (15) / SDLC (15)

Product Delivery (5) Program Management (4) Instructional Design (4) Intranet Design & Development (6)

Pragmatic Agile (4) Success Metrics (12) Performance Mgmt (8) Loyalty Programs (5) Incentives (7)

UX Design (6) User Research (12) Interaction UI (6) Information Architecture (6) Metadata Mgmt (6)

TECHNICAL SKILLS:

Microsoft Office Suite of Products: Visio (20) SharePoint 2010, 2013, 2016 (16) Adobe Photoshop (2) SQL, VBA (8) Read/Edit HTML, CSS (6) JIRA (1) Rally (1) VersionOne (1) Axure (3)

Methodologies: Scrum (8) Kanban (5) Scrumban (5) Lean (9) XP (5) Iterative (15) Waterfall (15) Six Sigma (4.5) Organizational Change Management (2) Horizontal/Vertical Scaling (10) Gamification (2) SAFe (2) Essential Scrum (4) Agile beyond Software (2) Systems Thinking (3) Design Thinking (6)

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Scrum Master / Agile Coach

Responsibilities:

• Provide Scrum support and Agile Coaching across multiple initiatives that work with and across integrated services development group.
• Provide coordination and organization to this large, disperse program that is still fairly immature in Agile and Scrum practices.
• Stand up teams and prepare them to be self - organizing, inspect and adapt, and most importantly keep an Agile mindset.

Confidential, Edina, MN

Program Manager / Agile Coach

Responsibilities:

• Led build of Enterprise Content Management (ECM) Discipline, created roadmap to operationalize.
• Business leader known for work establishing discipline and governance across enterprise & Agile concepts throughout Corporate IT and PMO.

Confidential, Minnetonka, MN

Program Manager / Senior Scrum Master

Responsibilities:

• Coached strategic initiative teams, including process automations, app dev, infrastructure projects, content management system upgrades, and custom, complex high-priority projects.

Confidential, Minneapolis, MN

Senior UX Architect

Responsibilities:

• Provided leadership and oversight to product owners / development teams on eCommerce websites.
• Created strategic and design requirements for interactive marketing solutions for external-facing clients.
• Used design thinking methods and tools for innovation.

Confidential

Senior Systems Analyst

Responsibilities:

• Consulted with senior management and internal stakeholders to make strategic recommendation regarding enterprise IT system solution.
• Presented best value proposition between internal business system technology/infrastructure redesign or 3rd - party purchase.

Confidential, Minneapolis, MN

Program Manager / Agile Coach

Responsibilities:

• Managed county-wide program of 4 projects: Intranet Redesign, ECM Migration to Cloud-Based Solution, Microsoft CRM Dynamics, and KnowledgeLake Integration projects.
• Implemented an agile infrastructure to integrate the Microsoft technology stack and scale with future growth and transformations within operations, the data center and network changes.

Confidential, Minneapolis, MN

UX Designer / Scrum Master

Responsibilities:

• Met with client to understand internal processes, audience demographics, member-driven culture, and business objectives to translate into creative strategy.

Confidential

Information Architect / Scrum Master

Responsibilities:

• Government-wide SharePoint Intranet implementation.
• Created user experience that was social and collaborative and improved content management capabilities.

Senior Business Analyst / Scrum Master / PPM

Confidential

Responsibilities:

• Managed portfolio of projects, process mapped current and future states, identified process improvement opportunities and ways to increase revenue, improve productivity, and decrease costs. Advocated continuous improvement, integration, and Scrum practices such as short, iterative releases during product development, using a backlog to prioritize user stories, a “pull” method, daily stand-ups, etc.

Confidential, Edina, MN

Senior Business Process Analyst

Responsibilities:

• Supported Human Resource Partners and managed solution design projects from end-to-end.

Confidential, Edina, MN

Business Analyst / Project Manager

Responsibilities:

• Liaison between business, clients, and IT. Gathered requirements from clients.
• Project Manager for customized Loyalty Programs and incentive-based reward plans.
• Maintained business rules and test cases.
• Monitored programs, tracked competitive point balances and performed incentive level and budget reviews.

Programmer Analyst

Confidential

Responsibilities:

• Programmed and developed Microsoft Access databases for external clients customized Loyalty Programs and incentive-based programs.

Confidential, Minnetonka, MN

Programmer Analyst

Responsibilities:

• Gathered requirements from stakeholders for Gold Points Plus Loyalty Program, developed and maintained applications.
• Member of an Agile XP development team, performed good portion of work independently.
• Finished programming, then reported back to XP team.
• Performed test-driven development (TDD); continuous integration and testing for QA; and story-based iterative development.