OBJECTIVE Innovative, dynamic and vision oriented IT Project Manager with a proven ability to lead and deploy Enterprise Software Products, would like to further my career with a dynamic company that can benefit from my experience and expertise. I have been astute in identifying and implementing improvements in efficiency, client satisfaction, company growth and profitability.

PROFESSIONAL SUMMARY

• Over twelve years of Experience in the field of Information Technology as a PMP certified Project Manager in Insurance, Finance Banking domains
• Possess excellent leadership, organization, communication, presentation, critical thinking and analytical skills
• Successful reputation in planning delivering Mobile Tablet applications across North America for fortune 100 client
• Experience in collaborating with Business team to implement results-driven digital marketing strategies and email campaign management
• Proficient in Waterfall, Agile methodologies and Scrum management practices
• Nurture relationships with project sponsors as well as business and IT executives
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management
• Negotiate successfully with clients, staff and outside vendors
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs
• Experience in building and leading large multi-cultural and diverse teams with responsibilities for delivery and coordination and communication across senior management, departments various vendors
• Leveraged Business analysis expertise to implement projects successfully, improve customer service and increase operational efficiencies while working for Fortune 500 clients like CitiGroup, GE Merrill Lynch
• Well versed in project management tools like MS-Project Planview for planning, tracking reporting

• Extensive experience in Business Performance Management, Process Management, Business Process Reengineering
• Experience in conducting Joint Application Development JAD sessions
• Excellent Business writing skills in Business Requirements Document, Use Case Specifications, Functional Specifications, Systems Design Specifications, Software Requirements Specifications, Logical Data Design, Data Dictionaries, and data/work flows.
• Experience in Requirements Gathering and Requirements Analysis.
• Authored extensively Business and System Use Cases modeled UML Diagrams such as Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Sequence Diagrams using UML modeling tools such as MS Visio and Rational Rose.
• Experience in Risk Mitigation through a systematic approach of impact and probability analysis.
• Extensive experience in writing complex SQL queries for reporting and data analysis.

TOOLS/TECHNIQUES

PROFESSIONAL EXPERIENCE

Senior Project Manager Confidential

• Developed project plans and responsible for project profit and loss
• Monitoring project risks and scope creep to identify potential problems and proactively
• Identifying solutions to address them in advance
• Managing client expectations by ensuring the delivery of the highest quality service
• Actively involved in vendor management
• Provide delivery management to ensure customer satisfaction and reference-ability
• Produce project status reports, manage the team and resolve day-to-day issues with emphasis on SDLC
• Providing strategic direction during the implementation stages

Project Manager Confidential

• Ensure integrity and high quality delivery with respect to time, budget, scope, change, risk and resources
• Assess project issues and identify solutions to meet productivity, quality and customer goals
• Manage matrixed resources and related relationships within each functional area
• Manage resource allocation including tracking resource bandwidth and forecasting future availability for scheduling next project phases
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs
• Collaborate with finance team to determine impact and implications of various options and recommend the best course for project delivery
• Apply effective project management methodologies and control techniques
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects
• Conduct planning and operational readiness assessments to provide an effective transition into production

Project Manager Confidential

• Developed and maintained project plans and assumed responsibility for project profit and loss
• Responsible for the delivery of complex projects
• Actively involved in vendor management
• Managed vendor tasks and involved in tracking/reviewing of vendor deliverables
• Lead teams under tough deadlines to meet client expectations
• Managed a geographically cross functional groups and distributed team consisting of Tech leads, designers, Developers, Business Analysts and QA staff under tight timelines
• Involved in Data setup Business Process Analysis
• Involved in Data Mapping and Modeling
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC
• Managed cost budget to allocate overall cost estimate
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Responsible for staff/account management and prioritization and forecasting
• Providing strategic direction during the implementation stages
• Managing client expectations by ensuring the delivery of the highest quality service
• Responsible for status reporting, client communication coordinating with the project management team for timely completion and quality maintenance of projects

Project Manager Confidential

• Developed and tracked project plan
• Managed Work assignment
• Vendor management
• Involved in Data Mapping and Modeling by defining strategy for the Database tables with Detail, Aggregate, Indexes and views
• Managed a delivery team size of 10 from 5 different geographical locations at New York, Jacksonville, Cincinnati, Mumbai Chennai under tight timelines
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Responsible for status reporting, client communication coordinating with the project management team for timely completion and quality maintenance of projects
• Identifying project risk and mitigation plans
• Release Management using Tollgate Framework
• Responsible for the delivery of complex projects
• Conducted SCRUM meetings and interacted with Business Development to nail down issues in order to meet the Project deadlines
• Managed and performed the process of Statement of Work and contract creation to secure new and follow-on work

Project Manager Confidential

Responsible for providing overall direction and deliveries

• Developed and manage project plan
• Managed cost budget to allocate overall cost estimate
• Involved in Data Business Process Analysis
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Create scope statements, use case documents, user stories, process flows and various other project artifact
• Worked with the End users to gather Requirements and Convert them to Functional Specifications and helped the Developers to translate them in to Technical Requirements.
• Organized workshops with Subject Matter Experts to obtain domain level information to convert them in to Business Stories for Testing Purposes.
• Developed all operational and technical flows using MS Visio
• Facilitate meetings of cross-functional team members to elicit user needs and potential impact on existing software
• Conducted Joint Application Development JAD sessions with stakeholders throughout SDLC to resolve open issues
• Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline
• Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design
• Created End to End Test Scenarios and Business Stories to validate Application in all aspects

Project Manager

Develop a thorough understanding of as-is and to-be work processes, user needs and client needs for segments of the business impacted by assigned projects

• Coordinate and conduct requirements gathering sessions with business stakeholders, perform business and systems analysis
• Coordinate communication between business units, stakeholders, user focus groups, and IT departments and staff. Meet regularly with business and technical leaders to identify business information needs, solution gaps, and opportunities
• Create scope statements, use case documents, user stories, process flows and various other project artifacts. Preparation of precise and detailed Functional requirements document
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Track project execution, resolve issues and provide project status
• Defining and implementing consistent Health metrics across all teams to ensure continued improvement

Lead Business Analyst Confidential

Create scope statements, use case documents, user stories, process flows and various other project artifacts.

• Facilitate meetings of cross-functional team members to elicit user needs and potential impact on existing software
• Conducted Joint Application Development JAD sessions with stakeholders throughout SDLC to resolve open issues
• High level feasibility study on the business requirement and giving recommendation on feasibility
• Designing and reviewing UAT business cases. Coordinating UAT with business users for releases
• Defining and implementing consistent Health metrics across all teams