SUMMARY

• Certified ScrumMaster professional with exceptional leadership and management skills. Proven ability to effectively plan, coordinate, and meet deadlines. Goal oriented, customer focused, committed to executing first - class solutions and projects on time and under budget. Demonstrated success in streamlining existing operations. Comprehensive experience in agile, budgeting, and implementing effective cost controls.

TECHNICAL SKILLS

• Microsoft Office Suite 2013, 2016 MS Project
• Version One Software, JIRA
• Rally, ALM, Web Analytics, TFS
• SharePoint Administrator, Confluence
• CPT, ICD 9/10, HCPC, and Revenue Codes
• ISO 9001, URAC Compliant, HIPPA Certified, RFI, RFP
• CRM, CRDM, SaaS, EMS

PROFESSIONAL EXPERIENCE

Scrum Master/Project Manager

Confidential

Responsibilities:

• Meet with external clients, vendors, and teams regarding project status, code changes, scope, and delivery timeline.
• Resolve complex infrastructure issue by creating and utilizing a professional network of ScrumMasters, Product Owners and Technical Leads within Confidential .
• Create Project Change Requests (PCR) and submit to the stakeholders for approval.
• Coach and mentor scrum and business teams in Agile method, enforce Kanban principles as the ScrumMaster.
• Ability to articulate clear and concise requirements for new products and new features.
• Remove obstacles for the team by escalating an issue to leadership or appropriate team.
• Establish strong working relationships with partners, clients and team members globally.
• Ensure we are on schedule to deliver Minimal Viable Product (MVP) for Total Tech Support.
• Progressively delivering digital based products and managing roadmaps.

Project Manager

Confidential

Responsibilities:

• Coached and mentored Project Managers on project status, financials, PMO standards, and Agile methodology.
• Managed a team of 9 Project Managers on construction projects, training, reviews, and 1:1’s.
• Completed Strategy and Ideation meetings with the development and business teams.
• Reconciled complex external vendor access and security issues.
• Created cost-saving business relationships by being first secondary support to partner with Account Managers on large implementations.
• Empowered team to self-organize and grow cross-functionality.

Project Manager

Confidential

Responsibilities:

• Worked with Six Sigma Lean team to develop algorithms and processes as needed.
• Version One expert and administrator.
• Coached/Mentored a cross functional team of 12 resources to deliver quality credit card product.
• Implemented Issue Tracking in Version One to effectively track impediments against user stories.
• Monitored the development progress throughout each sprint to ensure project was within scope and on budget.
• Fostered external vendor relationships to ensure each release was a success.
• Deployed pre-paid credit card within agreed upon timeframe and under budget, utilizing the Agile Framework.
• Lead capability roadmap.
• Communicated proactively to inform stakeholders and gain alignment on direction of capability.

Project Manager

Confidential

Responsibilities:

• Subject Matter Expert (SME) on data mining and using the Claims Data Management System (CDMS) to identify beneficiaries.
• Facilitated capturing the acceptance criteria for the technical team.
• Updated Stakeholders and Finance team to ensure we were trending in the green to meeting our high profile clients contract Return on Investments (ROI).
• Reviewed contracts for areas of interventions and sales opportunities.
• Facilitated, analyzed, and reported the quarterly contract outcomes to the Business team.
• Consulted on client calls regarding ROIs and intervention outcomes.
• Regularly interacted with senior leadership and work with business, marketing, UX, engineering and other product teams to define product strategy, product development road maps and feature integrations.

Sr. Project Coordinator

Confidential

Responsibilities:

• Interpreted specifications, blueprints, job orders, company policy, and procedures for workers.
• Uploaded program documents, contracts, SOW’s and status reports to SharePoint.
• Provided software, hardware, technical and administrative support to all resources.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Completed interviews with potential new hires, maintained confidentiality in on/off-boarding team members.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
• Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
• Created and sustained good working relationships with internal and external partners

Project Coordinator

Confidential 

Responsibilities:

• Audited program progress, analyzed data outcomes from health assessments.
• Developed integration within the department, designed and implemented test scenarios and test scripts, using near neighbor and end-to-end testing.
• Completed in-home and over the phone health assessments with COPD, Dementia, and Alzheimer’s patients.
• Developed and trained staff on new Standard Operating Procedures (SOPs) and built cross-walks as needed.
• Collaborated with the University of Wisconsin on respite program outcomes.
• Prepared extensive cost - benefit analysis to support system and process changes.
• Implemented several interventions for beneficiaries that participated in the respite program.