SUMMARY

I am a PMP Certified Project Manager with over 15 years of experience successfully directing, managing and delivering complex infrastructure, database, application development and IT audit projects. My experience has included project management, IT audit and consulting services for well-respected companies such as Blue Cross Blue Shield of Michigan, Comerica Bank, GM, GMAC, Honeywell, Chrysler Financial, Priority Health, and U.S. Bank. During my career, I have ensured that all project and program delivery align to meet cooperate goals and objectives. I have clearly defined project charters, scope and deliverables, developed and monitored project metrics, performed financial forecasting and analysis, implemented change management, and managed risks. Possessing excellent communication skills and the dedicated work ethic needed to successfully deliver high-visibility project. I have become accustomed to leading and directing strategic initiatives in global environments to provide program and project management/audit/consulting services to fortune 500 companies.

TECHNICAL SKILLS

• Agile
• Change Management
• ChangePoint
• ClearCase
• Clarity
• CMMi
• COBIT
• COSO
• Documentum
• ERP
• HIPPA
• ISO
• ITIL
• Java
• MEASTRO
• Methodology Manager and Team Player
• MS Office
• MS Project
• Oracle
• PeopleSoft
• Peregrine
• PMI
• Plainview
• Primavera Project Manager
• Rational Rose
• RUP
• SAP
• Sarbanes Oxley
• Scrum
• SDLC
• SDP-21
• SharePoint
• Sybase
• TIVOLI
• UNIX
• VB
• VERITAS Sanpoint
• Visio
• Windows

TRAINING AND CERTIFICATIONS

PMP, Project Management Institute 4/2007

UNIX C/C Certification, Marygrove College, Detroit, MI

JCALS System Administration Certification, Mt. Laurel, NJ

CISA ISACA

Secret Security Clearance 2000

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

• Successfully managed an 18M National Health Care Reform portfolio of complex Health Care Reform projects.
• Primary interface for BCBSM Office of Health Care Reform to Health and Human Services HHS to provide accurate estimation of work for business case, budget, resource capacity and resource / project planning.
• Demonstrated the skills to work with stakeholders, colleagues and project teams to remove potential barriers that limited the effective delivery of IT projects/programs within the organization.
• Responsible for working with financial stakeholders to support budget construction and to control expenditure to achieve financial objectives. Developed key milestones and metrics to measure project/program delivery Acted as an advisor on implementation methods for regulatory reform projects. Facilitated weekly project manager team, program management meetings and one-on one's to ensure timely completion of project and program milestones. Responsible for providing monthly updates to the Executive Oversight Committee on Health Care Reform project/program budget and forecast.
• Responsible for coaching and developing project managers to successful deliver projects within the project management methodology and acting as a point of escalation Created 3-5 year budget for the Health Care Reform portfolio Developed escalation procedures to manage internal and vendor issues and risks Managed vendor relationships to ensure effective communication and delivery for BCBSM Managed evaluations and recommendations of technical solutions to meet BCBSM mandate strategies
• Developed program-specific strategic implementation plans Recommended scope and direction changes as needed during all phases of the project Represented system interests in leadership and various committee meetings Acted as an approver on all healthcare reform related changes.

Confidential

Engagement Manager - Technology and Risk Management

• On assignment at the following clients:
• General Motors Acceptance Corp
• General Motors
• Honeywell
• DTE Energy
• International Transmission Co
• US Bank
• Priority Health
• Comerica Bank
• Chrysler Financial
• TRW
• University Of Michigan
• Engagement Manager 2004 2009
• Developed statement of work documents including engagement budget and resource hours for assisting the Business Development Manager in the sales of Information Technology, IT Audit, System Implementation, Project Audit, Software Evaluation, and Business Continuity services.
• Managed multiple IT engagements within the Technology Risk Management division by managing the engagement budget 500k- 5M , developing project plans, audit plans, staffing, tracking performance, issue management, problem resolution, executive status reporting, developing and presenting final presentations to clients.
• Experience in full life-cycle Project Management following PMBOK and a Formal Gate/Milestone Based Methodology throughout the cycle.
• Advised on improvements, processes and procedures for developing robust Change Management system
• Managed multiple client Financial Systems implementation SAP, People Soft, Oracle, and ERP for various business sectors. Managed all phases of the project including COTS vs. Custom packages, business process definition, process re-engineering, infrastructure requirements, hosting requirements, controls identification, and maintenance requirements.
• Coordinate the selection, purchase, installation, and implementation of new technologies and system enhancements.
• Managed and coordinated the design, development, implementation, support and optimization of infrastructure systems that enable and support business functions.
• Created infrastructure information technology plans based on an understanding of the customer's organizational strategic direction, technical context and business needs.
• Built client relationships by developing a deep understanding of client requirements and strategy for translation into RFP documents.
• Assessed a large public utility company's document processing requirements to determine where process and technology improvements can be made to bring cost savings or incremental value to our client.
• Prepared the statement of work, pricing and solution design documentation for all phases of service delivery.
• Managed several resources client, internal and external that were required for each phase of the projects implementation.
• Leveraged internal resources and external technology alliance partners to architect and integrate technology components in a client/server environment that were part of the solution.
• Obtained pricing, specification, performance and delivery information.
• Reviewed infrastructure system designs to select appropriate technology, ensure efficient use of resources and ensure integration of multiple systems and technologies.
• Managed employees involved in computer operations, data entry, scheduling, batch processing, and equipment/systems trouble-shooting for a large public utility.
• Identified new technologies and recommended hardware and software acquisitions.
• Managed a 5 million annual IT budget.
• Developed and implemented a five-year strategic plan.
• Directed IT related Sarbanes-Oxley Act compliance engagements for multiple clients including control and process identification, documentation, testing, and gap remediation, covering both application and infrastructure reviews.
• Managed various resources including EDS to obtain documentation and audit artifacts.
• Analyzed data center operations and developed policies and procedures for IT general controls that addressed corporate security, computer security, physical security, operations management, business continuity, and acceptable use.
• Conducted extensive process re-engineering activities with the goal of creating custom methods/standards for SDLC, change management, system testing and deployment processes.
• Consulting with various clients on change management, performance and process improvement, technology assessments, benchmarking, performance measurement, business requirements articulation, and system selection and design.
• Managed all phases of the project for clients with system implementation, conversion planning, testing and validation needs.

Confidential

Infrastructure Project Manager

• Developed infrastructure plans to address Department of Justice initiatives by the City of Detroit.
• Provided technical leadership in the assessment of complete IT risk reduction approach addressing such areas as intrusion and virus detection, incident response, privacy, identity management, asset management, physical security, policies, standards and guidelines for new systems being deployed.
• Developed plans for hardware controls and application controls performing the following duties: risk assessments, systems process and control documentation, systems policies/procedures for development and IT controls testing.
• Responsible for the architecture, design, and implementation of the distributed environment security program Security policies, security guidelines, best practices and checklists .
• Created architectural diagrams for IBM hardware and network topology.
• Conducted infrastructure planning meetings.
• Conducted requirements gathering sessions for application and hardware specifications through RUP methodology.
• Conducted weekly status meetings with ITS management, Detroit Police Command, and IBM to resolve issues.
• Managed multiple vendors on the project including IBM resources.
• Identified risks and project goals.
• Conducted Joint Application Development JAD sessions with vendors.
• Developed change control policies and procedures for artifacts in the project lifecycle.

Confidential

Project Manager

• Managed technical staff of 10 responsible for the implementation, installation, configuration, and technical support of SAP coordinated sub projects for regulated and non regulated entities organizations and vendors.
• Responsible for business process articulation into system requirements.
• Managed 1.8M project budget
• Tracked project milestones to completions.
• Responsible for executive reporting and project coordination.
• Responsible for evaluating and reviewing application and security controls.
• Served as a high-level technical expert in regards to computer/network systems and associated security issues.
• Prepared all project related questions contained in RFI's and RFP's.
• Designed, developed and delivered training classes and workshops.
• Provided technical guidance and leadership for software engineering and automated tools.

Confidential

Project Engineer

• Managed a team of UNIX administrators for the architect and installation of AIX and HP servers for FIS, PFCS, AVI, and Sybase in the U.S. and Canada.
• Modified scripts for a unified platform.
• Managed daily logs and backup scripts.
• Managed the installation of AIX and HP servers within the U.S and Canada.
• Coordinated with facilities to plan and define floor space requirements, standard cabinetry, standard server configuration, and the installation of all server hardware to support customer requirements.
• Configured and installed Liebert UPS in all manufacturing plants.
• Managed the TCP/IP configuration of all AIX and HP servers on the OA and PLC network
• Created ISO documentation for AVI and PFCS servers.
• Performed daily troubleshooting and problem determination on all AIX and HP servers for clients.
• Architected the customizing of software on all AIX and HP servers for Chrysler specifications.
• Built servers for OEM testing for vendors.

Confidential

Project Manager

• Served as Technical Project Manager for Joint Computing Acquisition and Logistics application software implementation.
• Developed Policies and Procedures for systems administration, security and maintenance of the JCALs application.
• Tracked cost, time, and procurement of IT human resources through Primavera.
• Used Methodology Manager to implement 12207 for IT projects within the infrastructure.
• Managed and administered the IT project portfolio via Team Play, while employing project management best practices and quality management.
• Developed key strategic and tactical initiatives critical to Project Management Office success.
• Promoted use of project management best practices to provide continuous improvement in product quality, project estimating, and customer satisfaction.
• Exercised strong customer service, communication, presentation, organizational and interpersonal skills, as well as excellent problem solving skills.
• Developed and maintained advanced knowledge of Team Play process and procedures.
• Provided direction, implementation, troubleshooting, and issue resolution in all project phases.
• Tracked project member time, tasks, and activities through Team Player.
• Constructed metric reports for management review of IT projects through Portfolio Analyst, for return on investment and risks on IT projects.
• Created plans for the development, maintenance, operations and testing phases, and migration through Project Manager within Primavera.
• Conducted joint reviews of project artifacts.
• Coordinated efforts with vendors IBM and HP to design new software and hardware, and negotiate SLA contracts.
• Administered quality review of capacity and system planning for software and server products.
• Developed plans for change control procedures for deploying, migrating, and managing proposed changes to hardware and software.