PROFESSIONAL EXPERIENCE

Confidential, Patterson, NJ

Program Manager

Responsibilities:

• Implement Cerner Millennium EHR and EMR and manage the Clinical Ancillary Departments; Lab, Rad, Pharmacy, Oncology, Women’s Health, Surgery and Anesthesia, Cardiology, and Cardiovascular
• Migrate from Soarian Clinicals to Cerner Millennium EHR solution for Inpatient and Ambulatory sites
• Manage the development of programs/products from Design through Go - Live. Engaging all necessary functional areas including operations, strategy, financial, clinical, regulatory, revenue cycle, business intelligence, governance, marketing and communications, and technology
• Optimize Cerner solutions to accommodate healthcare business and management processes, regulatory requirements and other business needs
• Assess current state workflow and work with implementation team to validate proposed future state fits with overall project objectives, all in conjunction with the functional, clinical and operational teams
• Work interactively with clients and client team members to design, build, configure, test and validate the Cerner application environment
• Maintain and develop a high degree of expertise in the implementation process as it relates to revenue cycle operations revenue cycle operations
• Create, manage and execute project work plans to provide high-quality client service delivery
• Manage and direct support staff on projects to prioritize work tasks, ensure project milestones and deadlines are met, and ensure work products meet quality standards
• Conduct operations assessments in a wide range of areas (e.g., health plan administration, ambulatory and acute care, revenue cycle, project management offices, information technology), prepare slide decks and deliver presentations to leadership
• Lead clients through strategy development to ensure a shared vision and roadmap, and then implement new and improved business and IT capabilities
• Interact with senior leadership and retain their confidence in delivery
• Conduct stakeholder analysis and drive alignment for future state objectives, Update and manage issues and risks logs.

Confidential, Charleston, WV

Program Director

Responsibilities:

• Oversee and Manage the Clinical Ancillary Departments; Lab, Rad, Pharmacy, Cardio, and Cardiovascular of the Cerner Millennium EMR.
• Migration from Soarian Clinical to Cerner Millennium EMR for large healthcare system and 65 Ambulatory sites.
• Responsible for the all phases of the project life-cycle and development, orchestration and implementation of an enterprise-wide imaging, laboratory, pharmacy and cardiology services. Including Integrated Program Schedule, project plans, roadmaps, executive status reporting, issue management.
• Manage 18 project teams in the analysis, design, build, test and deployment of the Cerner Clinical solutions.
• Chair the Clinical Delta Committee health system-wide protocols, policies, and procedures as well as processes, consults and works closely with CMO, CMIO, ACMO, CNO and VP of applications. .
• Analyze integration of end-user/business owner needs, and translates systems related requirements and workflows into system specifications and configuration requirements.
• Assess functionality within new application releases to determine operational and system impact. Configures and tests updates, changes and maintenance to Cerner modules and related applications.
• Ensures end-users/business owners are notified of impact so they can prepare accordingly.
• Provide expertise in design integration and touch points with other Cerner modules and/or other applications.
• Act as team liaison/interface with end-user/business owners and vendors.
• Drive all aspects of program management activity, including collaborating and coordinating across the organization;
• Changes that affect scope, schedule and resources are identified, managed and controlled with an integrated plan
• Develop and design Enterprise Strategy for SAS Suite roll-out including GRID workflow management, BI business solutions, UI for desktop.
• Developed with technology team the business intelligence platform and Star Schema for dimensional model, dimension tables as well as normalized and deformalized tables.
• Resources are assigned and managed effectively and efficiently
• Risks and issues are proactively identified and managed
• Communications are planned and conducted regularly to ensure stakeholders are involved, expectations are accurately set, managed, and key stakeholders receive adequate communications throughout the project life-cycle and this includes customer and client stakeholders

Confidential, Loma Linda, CA

Program Director

Responsibilities:

• Manage the IS and Clinical for Children’s Separation project, Epic EMR, CPOE and Cerner Labs
• Manage the clinical application implementation, upgrades and improvement projects
• Manage and prioritization and execution of clinical, compliance and regulatory projects using standardized best practices
• Lead the clinical transformation and the optimization of a clinical information systems implementation through the alignment of the right people, processes and technologies
• Develop BI Reporting to capture, academic healthcare and health research for trending clinical and biomedical informatics outcomes.
• Develop of program-wide standards, processes and guidelines by which the program operate
• Develop and Maintain conceptual understanding of Epic’s Cogito DW
• BO BI enterprise software package solutions and related implementation issues from a technical perspective
• Develop Business Intelligence Data Warehouse solution for reporting and dashboard reporting.
• Created Data Governance Committee to develop data quality and standardization.
• Develop Roadmap for application decommission and work with application owners on processes and timeline.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate and/or address the concerns.
• Oversee training plan execution and training documentation development effort.

Confidential, Irvington, NJ

Program Director

Responsibilities:

• Manage and develop the CIS program and Clinical Transformation for an 8 hospital health system. Create and manage information systems implementation strategy and responsible and accountable for the implementation of the CIS Program.
• Directly interface with IT’s internal customers including the corporate Chief Medical Officer (CMO), corporate Vice Presidents, hospital Presidents, hospital CFOs, hospital CNEs, hospital Vice Presidents of Medical Affairs, clinical informaticists, physician leaders and department directors.
• Assists in the design, development, and implementation of the Cerner CIS program for clinical improvement using leading practices, standardization and technology.
• Participates in developing, implementing and maintaining system wide Standards and Guidelines for Clinical application software using Agile methodology
• Assists in the evaluation and selection of vendor partners and technical platforms that compliment the SBHCS IT and Business strategies.
• Maintains current state-of the-art knowledge of Clinical Applications (EHR Alliance, surgery, PACs, bar coding) as it relates to the business and customer needs.
• Develop SAS BI EDW for enterprise reporting and analytical capability.
• Develop process and methodology for Report Intake and Release plan for SAS Suite
• Managed team of 15 report writers for functional areas, 5 technology team Arch. ETL for Data Model, and SAS Infrastructure, SAS GRID, workload management and enterprise scheduling manager
• Provides direction on project management and implementation activities related to the implementation of clinical systems data and is accountable for successful project outcome.
• Mange program roadmap for sunsetting applications and milestones
• Develop strategy plan for data migration and dual processing to maintain both application until data standards are met.
• Develop strategies, report, and procedure, cost estimates, schedule and execution plans related to application decommissioning and planning.
• Utilize project controls, and metrics tracking in planning and executing decommissioning projects.
• Creating and implementing change management plans that minimize employee resistance and maximize employee engagement.

Confidential, Charlotte, NC

Program Director,

Responsibilities:

• Managed implementation of new clinical system Cerner Millennium for CMC the region’s largest non-profit Level 1 Trauma Center. Implementing and evaluating the clinical system to ensure that it will enhance the hospital's ability to provide outstanding patient care.
• Managed and oversaw the program methodologies, resource allocations, scheduling, interdependencies, milestones/deliverables, budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices.
• Develop and implements master project plans and risk mitigation plans.
• Manages project teams of 16 - 40 resources (company, client and third-party resources) across all phases of the project life cycle
• Establish and maintains relationships within the healthcare IT team (Millennium Suite: CPOE, PACS, CareNet, PharmNet, EMR, PathNet, RadNet, FirstNet, SurgiNet, Registration, Medical Records, Informatics)
• Develop SAS BI Solution for EDW
• Organizes project team(s) members to ensure communication and understanding of deadlines, assignments and objectives.
• Define and implement strategies that will help Client achieve its goals and provide strategic solutions.

Confidential - South San Francisco, CA

Senior Project Manager (Contractor)

Responsibilities:

• Responsible for design and development of a SFDC CRM and Verticals On Demand (VOD) solution to all Sales and Field Reps to improve efficiency and effectiveness in the marketplace.
• Lead and facilitate in identifying areas for process improvement and establishing effective and efficient processes
• Develop a Deliverable base SOW for enterprise solution to manage resources and budgets. To track and mange milestones.
• Developed Business Case and ROI to obtain approval from Executive Committee and Funding for full-life cycle of project.
• Developed a 5 year Feasibility study for all resources and Capital and Labor costs.
• Develop preliminary work plan and Resource Allocation plan for Oracle CRM and integrate multiple Oracle CRMs from different business units under one instance.
• Business Intelligence Program Manager, driving adoption usage of Enterprise Data Warehouse (EDW) utilizing SAS BI Tool, Oracle BI, Oracle e-business Suite
• Manage QNXT/FACETS benefit and provider implementation.
• Acting as the lead conduit for managing business needs throughout the organization
• Lead teams of subject matter experts through all phases of process redesign for QNXT/FACETS upgrade (mobilization, current state assessment, customer assessment, best practices, future state visioning/strategy, blueprinting, implementation and metrics development
• Lead the project, gather data, reporting, and security requirements, manage the ETL & OBIEE developers

Confidential

Senior Project Manager (Contractor)

Responsibilities:

• Lead HMO conversion project for QNXT/FACTES program
• Develop an appropriate program management plans, WBS and determined actions necessary to achieve desired results
• Manage and Design for building contracts, benefits, authorizations and providers modules.
• Establish Initial program scope, set-up program structure and standards as well as matrix to measure on-track and dash board reports
• Direct all resources and operations of the program within cost limitations and schedule, including staff, systems, procurements, manufacturing, quality, logistics, and administration
• Develop program control mechanisms to effectively measure results, expenditures, labor and other resources necessary to manage program budget
• Manages the work of multi-functional teams (Interfaces, Reporting, Output Mgmt, Conversions, Configuration, and other development teams) by structuring undefined issues relative to project lifecycle and SDLC methodology.
• Mange QNXT Configuration for (Provider, Benefits and Contract) and align with Claims/Encounter data.
• Direct 10 technical project teams of 15 members per team and activities include plans, cost estimates, risk mitigation, and communication in accordance with technical standards and processes. Leadership role across the entire systems development lifecycle and all Project Office activities in monitoring and reporting of projects.
• Technical Lead of the Cerner Millennium Clinical Application; clinical modules include: CPOE, Access Mgmt, Imaging, Patient Care, Patient Accounting, Lab, Rad, Rx, Electronic Medical Record, OR Scheduling
• Managed and developed data conversion for all Meditech data into new Cerner CIS application
• Advised client on alternate methods of solving problems, recommend specific solutions and recommend procedural flow of software for a specific clinical environment
• Participate in other departmental projects such as systems integration and documentation
• Managed team of 35 professionals on the enterprise-wide CIS data warehouse (EDW) and Business Intelligence (BI) project (Project Budget of $18 million) for the following Lines of Business: Customer Care, Finance, Billing, Customer Service, Call Centers, Street Lights, Smart Meter, and Reporting

Confidential - Oakland, CA

Senior Project Manager (Contractor )

Responsibilities:

• Developed strategic planning for KP-IT initiatives, EMR, business processes, project planning, resource allocations, project budgeting.
• Developed project management office (PMO) Best-Practices program for enterprise-wide solution. Project budget 20 million.
• Managed the Meditech migration project: Patient Care System, OE/ITS/EMR and General Financial (B/AR).
• Developed work flows for Ancillary department's clinical data and definition of an improved centralized application for point of care Orders Management and Clinical Messaging.
• Identified user's business needs and analyzed functional requirements for the development of an electronic order entry system and clinical messaging.
• Managed and directed a team of operational & technical staff, performing systems administration and database development for various KP - CIS projects. Team members included 20 direct reports and 30 regional team members.
• Managed over 100 clinical application and coordinated effort for new centralized Data Warehouse. Data migration from legacy applications, Data mining, data cleansing, and data standardization into new national data warehouse.
• Managed client relationships, defining project specifications and scope, project estimating and costing, and development of detailed project execution plans and project work plans.
• Program manager provided guidance to project managers and team members during project life cycle to ensure compliance with adopted methodologies, standards and best practices.Project quality management (e.g. setting quality expectations, reviews, documentation and testing) and change control management.
• Developed a disease tracking application for the Medical Director of the Western Region to identify high-risk patient population.
• Developed and designed a Clinical tracking program for the Western Region, which assisted in identifying whether a medication is safe to use and effective against various diseases or medical conditions.
• Performed account management activities, manage relationship with customer and handle new sale of business. Analyzed and develop creative solutions to customer problems.
• Participated in the strategic planning and expediting of action items.
• Strategically partnered with benefit analysts and consult to deliver health care services.