Project Manager Resume

SUMMARY:

Project Manager with five years experience as an infrastructure PM and thirteen years of total IT experience. Manage projects of varying complexity in client’s highly critical Product Development and Manufacturing divisions. Exceptionally successful team builder that leads cross functional teams with diverse technical backgrounds. Continuously noted for exemplary performance with multiple recognitions for Projects exceeding the client’s expectations. Extremely effective communication skills; (verbal, presentation, written, listening, facilitation). Highly proficient in Microsoft Office 2007, Microsoft Outlook, Lotus Notes, Microsoft Office Communicator and Sametime.

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Infrastructure PM on account for one of the “Big Three” responsible for the Product Development and Manufacturing divisions
Primarily focused on the management of server replacements at lease end but also responsible for OS upgrades, emergency server builds due to hardware failures resulting in production outages and virtual frame migrations to alleviate capacity issues
Develop work statements, scope/priority definitions and the creation of project schedules
Lead cross functional teams with diverse technical backgrounds
Ensure communication and understanding of deadlines, assignments and objectives while serving as client single point of contact
Interface with team members, stakeholders and management to anticipate and manage changes to projects such as, but not limited to; technical requirements, business requirements and schedule
Manage project progress including, timelines, issues, risks and successes to maintain project course
Cited for special recognition by senior management numerous times during quarterly account status reviews for several s and continuously positive customer post project implementation feedback
Continuously recommended by client management to manage projects deemed highly critical due to ability to deliver results on time and under budget while making the end user’s involvement as care free and pleasant as possible

Confidential

Assistant Project Manager

Responsibilities:

Appointed to position after being personally requested by Project Manager from senior management to assist with the power down of one of customer’s primary production data centers
Helped manage the eight month planning process involving a project team of 50 + individuals
Assisted in developing, assessing and selecting the proper strategy for project
Assisted with identification of details of project including work activities, task sequences, scheduling and risk identification
Successfully implemented project without impact to any of customer’s production facilities during production hours ed special recognition for successful execution of project upon completion by customer’s Vice President of IT

Confidential

Netback Administrator

Responsibilities:

Promoted to position after being cited for exemplary service in operational aspects of Senior Technical Support Analyst role
ISO 9000 Author that created and maintained all ISO related backup and restore documentation to be used as tools by TSAs
Trained all TSAs on backup procedures, system monitoring, and problem resolution techniques
Troubleshot and resolved any backup failures in Windows and UNIX environment
Resolved hardware/software problems and placed vendor service calls as necessary

Confidential

Senior Technical Support Analyst

Responsibilities:

Senior level role split equally between second level technical support for Engineering users and pier mentoring and
Provided Engineering end users PC/ AIX and HP - UX Workstation software/ hardware support
ISO 9000 Document Approver responsible for reviewing technical documents authored by other individuals to ensure those documents were of sound content, structure, readability and flow
ISO 9000 Document Author responsible for writing technical instructional documents for tasks of which I was responsible to be used as tools by other TSAs
Conducted periodic sessions for department staff as new processes, procedures and/or applications become available in relation to assigned responsibilities
Interfaced with numerous support groups on a daily basis and attended scheduled meetings and sessions with these groups with the intent of bettering the overall quality of second level support

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