Pharmacy Project/POS System Analyst Resume Issaquah WA - Hire IT People

SUMMARY

Accomplished technical support professional with solid experience in combining technical and business solutions to support overall corporate strategic goals.
My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression.
Seeking to utilize my background in an MDM (mobile device management) Administrator with an organization that rewards hard work, results and success.

AREAS OF EXPERTISE

KEY COMPETENCIES

Mobile device management Administrator include Air - watch, Good mobile Mobileiron and BES
Installation and support, desktop PCs, peripherals, and software in a networked environment
Installation and support of desktop PCs, peripherals, and software in a LAN environment
Troubleshooting and general issue resolution
One-on-one end user training using Microsoft applications/software's
Mobile Devices such Blackberry, iPhone, iPad, Samsung, windows mobile and android devices
Manage and facilitate installation of software; set up of the required hardware configurations
Troubleshoot complex software hardware issues Handle inquiries via the telephone and email
Manage client/customer technical issues through completion
Collaborate with other departments such as billing and operations
Experience working with mobile carriers such as Sprint, Verizon, T-Mobile, AT&T etc.

PROFESSIONAL EXPERIENCE

Pharmacy Project/POS System Analyst

Confidential, Issaquah WA

Responsibilities:

Provides Pharmacy project support to the department in coordinating, planning, and monitoring key projects from conception through implementation within a specific area(s)
Gather and analyze data to establish and maintain business policies, processes, and procedures in order to provide project support to other departments.
Maintaining project assets, communications and related database(s)
Evaluating and monitoring the overall project, updates senior staff and warehouse managers
Coordinating with team members frequently with updates regarding the work in progress
Test, plan, document, standardize, and deploy POS VeriFone mx series and supporting systems.
Provide support for Electronic Signature Capture Devices
Test POS pharmacy applications PDX/ EPS via Verifone signature pads

Oracle Micros POS Analyst

Confidential

Responsibilities:

Reviews, analyzes and modifies systems including configuring, testing, debugging and installing POS system; as well as manages software updates, configuration changes and maintains existing hardware.
Communicates with Operations on planned changes to POS system
Works with third party vendors to ensure data integrity between the POS and other applications.
Maintains POS Menu Database Administration & System Configurations
Plan, schedule Participate in technical and functional training classes as necessary or required
Responsible for staging POS equipment for new and existing Hotel and retails location
Facilitating meetings with IT Liaisons, Infrastructure, and business leaders to develop a prioritized Wave Plan list of profit centers installation.
Install Configure Windows Embedded POSReady, windows10, magtek Credit card reader.

POS Technician/Desktop Support Specialist

Confidential, Travel, Florida

Responsibilities:

Provide DAILY support and troubleshooting for all related POS systems
Work with store management to ensure that existing systems adequately satisfy operational requirements.
Maintain technical knowledge related to our suite of hardware and software product lines and industry Setup, configure, and test hardware and software components
Install software and hardware at client sites, run and connect all cables between and at hardware devices
Telephone, remote, and on-site support for clients in order to provide quick resolution to problems, Provide training to clients regarding software, hardware, and troubleshooting techniques
Deploy desktops, laptops, and thin client devices with Window 7 and upgrade Hardware’s
Reimaging Window XP, Window7, window 7 migration, Patching of computer workstations and configure to meet network and department standards
Configure, install, perform repairs to hardware, peripheral equipment, following design and installation
Maintain record of daily transactions, problems and remedial action taken, and installation activities.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Inspect equipment and read order sheets to prepare for delivery to users
Answer users' inquiries regarding computer software and hardware operation to resolve problems

Mobile Device Analyst

Confidential, Orlando, Florida

Responsibilities:

Test updates and fixes for mobile devices supported and deploy iOS and application upgrades
Analyzes and tests smart phones, tablets and other mobile devices and associated applications to ensure that devices and software are match and are supportable within the environment
Troubleshoot and resolve mobile device wireless connectivity issues by using industry standard techniques and work in conjunction with appropriate vendors to assist in troubleshooting their wireless infrastructures to help ensure the best end-user experience
Provide hands-on troubleshooting, technical support for iOS devices and Android devices
Perform iOS device and software installations and updates according to a regular schedule
Monitor, track and update incidents and trouble calls in ticketing system in support of the incident and problem management process
Work with iTunes, Apple Configurator, MobileIronMDM to manage staff mobile devices, and digital content
Diagnose and resolve POS hardware and software problems via telephone and remote connection
Connect with customer sites using remote connectivity tools and resolve issues
Work with the Restaurant Managers on the maintenance, support, and enhancement POS Applications
Accept escalations and provide guidance to other Help Desk agents when assistance is required
Supporting POS application development team and operations groups by troubleshooting and resolving complex POS technical and communications related issues

POS System Analyst

Confidential, Orlando, Florida

Responsibilities:

Mobile Device Administrator for BlackBerry (BES), Air-Watch, Good-mobile
Configured and Deployed POS system(Signet) software and application, Support
Respond to phone inquiries, email, personnel requests for technical support using BMC Remedy ticket system.
Serves as a liaison between the business Department and the IT Department in order to provide technical solutions to meet user needs for Kronos, ibm iSeries, Hyperion, sage and more
Broad skills and knowledge to perform tasks including software installations and upgrades on laptops, PCs, and various mobile devices such iPhone, iPad, blackberry, android Devices
Perform Smartphone, air card security analysis, compatibility testing and write end user documentation
Interact with Tier 1/2/3 desktop, networking, systems engineering, systems administration, and applications teams to restore service and/or identify and correct core problems
Identify potential improvements to services using the Continuous Service Improvement processes