SUMMARY

• 15+ years of solid, solutions - oriented experience as a Senior Project Manager and Business Analyst.
• Expert at creating and cultivating collaborative, cross-functional teams and stakeholder communities.
• Excel at developing and maintaining detailed project scope, plans to monitor, drive, and track progress.
• Recognized for qualitative and quantitative analysis and developing KPIs and success metrics to measure project performance against defined goals, outcomes, and outputs.

TECHNICAL SKILLS

• Strategic Planning
• Budget Planning & Cost Control
• Identify and Engage Stakeholders
• Communications - Written, Verbal, Presentation
• Facilitate Project Reviews
• Risk Management
• Gap Analysis
• Vendor Management
• Negotiations
• Cloud Computing
• Creative Problem Solving
• Develop and Perform UX/UAT
• CRM
• Resource and Time Management
• Process Improvement
• Change Management

PROFESSIONAL EXPERIENCE

Confidential,Boston, MA

Project Manager, Business Analyst

Responsibilities:

• Facilitate requirements gathering and project managing a $100,000+ cloud-based CRM application development and implementation, employing Agile framework for Tapania Consulting, a Geneva based marketing, communications and management coaching firm. Designing and conducting change management, UX and UAT.
• Social media strategist, increasing social services outreach by 50% for: (1) social services consultant and (2) VP of Marketing and Development for one of Maine’s leading social services organizations.
• Project managing real estate marketing and social media communications for Lawrence Shevick, Vice President, Douglas Elliman resulting in 85% client retention.

Confidential, Cambridge, MA

Strategic Change Leader

Responsibilities:

• Facilitated over 6 dozen cross-functional group sessions to identify key stakeholders, use cases, develop business requirements, build project plans, scope, schedules, risk identification and mitigation.
• Led change management program for global/enterprise-wide software Source Code Management system upgrade impacting over 6,000 application developers and employees.
• Piloted $500,000.00+ transformative international, company-wide integrated cloud and on-premise Unified Communications and Collaboration Applications implementation program.
• Developed PMO overseeing all print, on-line, application development and operational improvement projects. Successfully optimized project phases - delivered 99.9% of projects on time, within budget and managed up to 6 project workstreams simultaneously.
• Project managed implementation of cloud-based financial management, reporting, and payroll system resulting in $50,000 annual operations cost savings and 99% increased satisfaction by Board of Directors.
• Project managed development, UX, UAT and delivery of: (1) a cloud-based on-line and mobile multi-media Surgical Recertification course and (2) Continuing Medical Education courses for Orthopedic Surgeons with two distinct SaaS Learning Management Systems. Exceeded initial sales and subscription expectations by 80%.
• Managed iOS and Android application and digital product development.

Confidential,Boston, MA

IT Project Manager, Business Analyst & Strategic

Responsibilities:

• Long-term contract to improve financial department’s technology and related business operations. Developed an innovative solutions PMO implementing Agile-based rapid application development, UAT, success metrics and reporting tools. Reduced application development and delivery time by 50%.
• Implemented SDLC with Agile framework increasing product quality and customer satisfaction by 90%.
• Augmented and managed development team contributing to 85% reduction in department turn-over rate.
• Two-year contract defining roadmap for law firm to expand business by opening 3 new offices, increase revenue by 65% and improve client relationships.
• Created and maintained detailed project plans, including milestones, deliverables, KPIs, and resources. Performed risk, scope, change and issue management.
• Maintained effective communications and reporting keeping Leadership and stakeholders continuously engaged with project and related issues.
• Recommended and project managed the implementations of updated infrastructure, IP telephony and Salesforce while reengineering intake of new client data and client communications. Project resulted in meeting all goals and delivering 95% client satisfaction - results received through client survey.

Confidential, Boston, MA

Regional Director, Information Technology, Senior Program

Responsibilities:

• Developed collaborative cross-functional team of 18 business leaders and client-facing consultants to conduct business process analysis, requirements gathering to define, prioritize, and manage mission critical projects aligning technology, operations, business Confidential and services.
• Negotiated, established and managed $150K Siemens/ Confidential PMO contract to deliver finance support services, IT for North American offices and consultants in Central Asia.
• Program managed analysis and improvement to AR/AP processing and standard operating procedures with corporate finance department and SaaS vendor resulting in approximately 85% increase in efficiencies.
• Managed on and off-shore outsourced application development, UX and UAT programs.
• Established continuous improvement Confidential .