CORE COMPETENCIES

• Asset Management
• Business Needs Analysis
• Technology Needs Assessment
• Diagnosing and Troubleshooting
• Project Management
• Service Delivery
• Plan and Manage Move Logistics
• Build - outs and Relocations
• Team Building and Leading
• System Profiling
• Vendor Management
• Issue Management
• Technology Rollouts
• Hardware/Software Upgrades
• Technology Purchasing

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

IT Manager

Responsibilities:

• The Confidential is a non-profit trade organization representing the heavy construction industry in New York. Manage desktop support, server and network infrastructure and provide day to day support of technology needs as well as develop project plans for ongoing initiatives.
• Manage the relationship with technology providers ensuring SLA compliance. Support users various mobile devices. Responsible for creating internet and social media policy for the Association.
• Support the office and home technology needs of Association executives. Also creating an Access database to help the Association meet New York City’s local law requiring greater participation of minority and women based vendors in New York City construction projects. Manage VMware, Microsoft Windows and Exchange servers. Provide Windows and light Mac desktop support. Supporting Office 2010/13, IOS and Android phones Data Inc, Jersey City, NJ/Stamford, Ct.

End User Platform Manager Americas/Service Delivery Manager

Confidential

Responsibilities:

• As EUP Manager, coordinate all of Fixed Income desktop platform needs and assist in the coordination between the business and technology. Manage a portfolio of 1300 users and 1800 workstations. Serve as liaison to business managers to ensure business and user demands are being met. Coordinate issue management with developers and application support teams. Manage ad-hoc projects and formal projects involving firm-wide objectives affecting FICC. In addition to FICC also assisted in the support of the Equities and Global Asset Management Business Streams.
• Manage Investment Bank IT hardware refresh deployments, coordinating schedule and managing user demand.
• Continually review service processes, looking to improve process and service delivery.
• Serve as Single Point of Contact between Traders, Bankers and internal and external IT support groups, including Market Data, Infrastructure, Data Storage, Exchange, Application Support, etc.
• Ensure deployment teams adhere to agreed upon service delivery timelines and budget.
• Manage trading floor and office restacks and relocations. Work with Corporate Real Estate to ensure IT deliverables align with construction schedules.
• Regularly liaise with business stream managers and regional EUP managers to:
• Create yearly and quarterly forecasts.
• Review end user needs of over 1,300 Fixed Income users.
• Coordinate with business managers and BCM team to plan, equip and test BCM response and sites.
• Constantly review IT Estate to determine where renewal is required and costs containment can be achieved.
• Manage issues to resolution and coordinate responses with Development, Application, Desktop Support Teams.
• Where necessary organize training for end users for both internal and commercial off the shelf applications.
• Drive deployment teams to maintain high quality level, minimizing end user disruption during equipment roll outs.
• Record and report KPI and other metrics to senior managers. Use metrics to drive service improvement.
• Change Management, approve and communicate changes and impact to business managers and end users.
• Allocate resources in a manner that allows for the maximizing of resources and minimizing cost.
• Work with Software packaging and distribution team to manage workstation templates and images.
• Monitor support queues, prioritize, assign and track tickets to ensure completion of tickets and maintain quality control.
• Approve hardware/software allocation and elevated access rights according to policy.
• Manage the introduction of new products and applications, coordinating with business managers.
• Use Sharepoint, Excel and other tools to analyze data from a variety of sources in order effectively manage projects and influence decisions on run the business processes.
• Help Business Managers enforce Firm policies regarding IT usage.

Confidential, New York, NY

IT Manager

Responsibilities:

• Provide on-site and remote desktop and mobile device support to Municipal Securities bankers and traders in the New York and Regional offices using a variety of remote support tools.
• Managed server and desktop support for Municipal Securities Group.
• Supervised a team of 4 technicians on day to day support activities and when project needs required it, augmented staff through the use of firm resources or consultants.
• Provided technical support to Executive level users and served as single point of contact for confidential issues
• Maintained environment documentation and any changes therein.
• Maintained knowledgebase of issues in order to streamline response to user queries.
• Managed multi-phase rollout of Investment Bank platform to over 700 users across 20 offices across the US.
• Coordinated with Corporate Real Estate to ensure timely delivery of IT equipment during Office renovations, relocations, and office mergers.
• Coordinated restack of workstations and servers setting project goals, budgets and schedules.
• Gathered stakeholder requirements and documented scope of work.
• Managed efforts of Wintel/Server, Firewall, Software packaging and distribution teams, desktop support, Messaging, Risk, Compliance and Legal teams in order to successfully meet project milestones.
• Led project status meetings with stakeholders in order to track scope and budget and schedule targets.
• Coordinated Wintel SMS Packaging and Distribution teams to package and test commercial applications and business specific applications in order create standard machine templates and software distribution packages.
• Managed migration of 2TB’s of data by working with Wintel Server and Compliance units and the user community to create new information sharing policies and migrate data according to new policies.
• Ensured all stakeholders were properly notified of changes to project documents, budgets and schedules.
• Responsible for asset management and maintaining proper level of inventory stores and allocation of fixed and mobile technology assets.
• Managed internal and external support teams, ensuring senior executives, bankers and traders received timely and effective systems support in the pursuit of business objectives.
• Conducted new technology and application research, coordinating with global technology teams to ensure proper implementation.
• Used Ghost to build workstation images.

Confidential, New York, New York

Network Administrator / New York Technical Lead - Communication Center

Responsibilities:

• Lead Technology support person in the New York office. Managed the maintenance of application servers and file and print servers, desktops and networking equipment. Oversaw Integrated voice response systems and database servers connected to the call centers.
• Assisted the firm in navigating through a major crisis by managing server, desktop and application upgrades.
• Managed downsizing New York office from 600 nodes and 19 file servers to 250 nodes and 12 file servers.

Confidential, New York, New York

Assistant Director

Responsibilities:

• Supervised ten technology personnel providing programming and user support services to over 1,000 users.
• Created a relational database to manage progress of over 300 capital construction projects worth several hundred million dollars and managed vendor payments and assisted in the change order management process.
• Responsible for logistics of kicking-off construction projects.
• Bureau of Construction representative on the CAD selection committee. Initiated planning for the Department’s LAN and migration from legacy systems.