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Project Coordinator Resume

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East Hanover, NJ

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CORE COMPETENCIES:

  • Administrative Support
  • Analytical Skills
  • ClearQuest
  • Client Relations
  • Confidential
  • Data Processing
  • Invoicing | Billing
  • Leadership Skills
  • Microsoft Excel
  • Microsoft Word
  • MS PowerPoint
  • Network Engineering
  • Organizational Skills
  • Program Administration
  • Project Management
  • Research Skills
  • SharePoint
  • Visio

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, East Hanover, NJ

Responsibilities:

  • Reviewed project plans with leadership team to identify resources requests, plan modifications and deliverables based on scope and budget guidelines.
  • Tracked project deliverables and scheduled meetings with development team to verify current status of business requirements and percentage completed within the phase of the milestone.
  • Maintained issues list, updated dashboard report and accessed risk factors.
  • Created project folders in SharePoint in order to archive inception decks, presentations and meeting minutes.
  • Managed new work intake and ad hoc requests received across various platforms to ensure requests were routed to the appropriate team and scheduled team meetings to review proposals and requirements.
  • Verified resource and development estimates with management for approval of resource allocations.
  • Allocated resources to Agile and Waterfall projects in the pipeline.
  • Updated CA Clarity with resource allocations and reviewed Over/Under differential statistics to ensure allocations stayed within the estimated budget guidelines.
  • Organized and facilitated project related meetings, i.e. creating agendas, preparing portfolios and meeting minutes.
  • Created process workflows in Visio for developers.
  • Created project milestones to identify deliverables, development initiatives and time completion timeframes.
  • Scheduled kick off meetings, reviewed requirements, compiled meeting minutes and followed up on open items.
  • Reinforced project lifecycle in SharePoint by adding workflows to follow up on key activities and address issues.
  • Gathered closeout documentation and updated ClearQuest work orders when deliverables were completed for the task to be assigned on the deployment calendar.
  • Created organizational charts, updated training documentation and workflows in Visio.
  • Reviewed contracts and credit applications for accuracy and compliance.
  • Performed data entry in Loan Operating System in order to update lease and retail contracts.
  • Initiated correspondence with dealership sales associates to verify customer transactions.
  • Provided analytical, data evaluation and problem solving skills while verifying contracts.

Help Desk Technician

Confidential, Whippany, NJ

Responsibilities:

  • High-volume phone management processing new orders for equipment, completed RMA requests, assisted with customer inquiries, and processed claims for services performed.
  • Dispatched engineers to customer locations to resolve hardware and software issues.
  • Accessed Avaya IP Office to pull reports, reset passwords, and add features.
  • Created procedure database and trained new personnel.
  • Provided first level support within the Network Control Center to ensure base stations had connectivity for wireless transmissions and assisted field engineers in verifying alarm testing.
  • Performed software downloads to remedy missing or erroneous files.
  • Built profiles for new nodes added to the network, as well as establishing logical dial up connections.
  • Responsible for end-to-end testing on all digital and analog circuits within the network.
  • Verified and traced cables to the DSU/CSU to validate connectivity.

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