SUMMARY

• Successfully assisted Project Managers in preparing project plans, project schedules, establishing milestones and work breakdown structure (WBS)
• Developed user stories leveraging business scenarios / Personas as foundation and created user stories to assist with the development.
• Skilled in coaching, mentoring project management teams in adopting Agile / Scrum, Kanban and Agile best practices

TECHNICAL SKILLS

• Business process analysis
• Requirements gathering
• Business documentation
• Process flows/ BPM Modeling
• Root Cause Analysis
• MS Projects / MS Visio
• Issue / Risk Management
• Test strategy/Test Plan/Test cases
• RDBMS concepts
• SCRUM /KANBAN

PROFESSIONAL EXPERIENCE

Scrum Master / Sr Business analyst

Confidential, Northbrook IL

Responsibilities:

• Lead daily stand - ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings
• Act as a liaison between the business and technology design and delivery teams
• Scrum Master leading 2 cross-functional product development teams
• JIRA tool is used for Agile Scrum and Agile Kanban to track team activities
• Facilitate meetings to iron out blockers, Conduct JAD sessions with the Product owner on regular basis.
• Managed impediment backlog and motivated team members to identify necessary action
• Facilitate work with Software Development on a regular basis, helping to translate business needs into development user stories with clear acceptance criteria
• Enforce Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput.
• Build strong relationships with, Solution Engineers, Systems Analysts, Developers, Architecture and Quality Assurance to translate and simplify requirements
• Partner with QA team and SMEs to ensure successful testing
• Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Sr. Business Analyst /Scrum master

Confidential, Waukegan IL

Responsibilities:

• Validated scope of project, with primary focus on supplier on-boarding and explore scalability for supplier update, supplier information management (and supplier performance).
• Maintained effective communication with key stakeholder, and project teams to elicit, analyze, and document business requirements.
• Identified alternative solutions, assessed feasibility and made recommendations to ensure quality of deliverables
• Successfully assisted Project Managers by Investigating Supplier On-boarding tool solutions; determined cost estimate, cost justification, in preparing business case/ROI.
• Created a comprehensive competitor analysis report and presented it to the management
• Partnered with business unit clients to perform enterprise analysis to identify opportunities and make recommendations and establish best practices relating to technology operations.
• Coordinated and led meetings while maintaining a clear agenda to build a strong consensus across multi-level organizations
• Documented requirement to enhance the clarity of definition, including: process flows, use cases, etc

Scrum master/Business Analyst

Confidential, St Louis, MO

Responsibilities:

• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Used JIRA tool for Agile Scrum to track team activities
• Capture requirement and support requirements change management by obtaining change sign off throughout agile frameworks
• Created and visualized business process flows that reflect the scope and complexities of the requirements
• Performed GAP analysis, RTM, root cause analysis, impact analysis and also prepared process maps
• Assisted the QA team in UAT and testing of the application during the project
• Designed and developed all use cases and UML models using MS Visio
• Elicited business requirements by facilitating JAD sessions, document analysis, observation, brainstorming and having conducted sessions to create business requirement document (BRD)
• Supported multiple product teams by tracking inter-team dependencies and ensuring those were being mitigated by working with the product owner by maintaining a risk log and creating a plan
• Created requirements specifications, use case diagrams, high level and detailed process flows,
• Delivered strong attention to scope creep and expected results to avoid deviations from functional specifications.
• Responsible to identify, document and status reports indicating accomplishments and next steps for the reporting period while serving as the Project Lead, ensuring clear communication of upcoming changes to the project team.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Created and visualized business process flows and data flow diagrams that reflect the scope and complexities of the requirements
• Designed and reviewed various business documents and performed requirement traceability matrix (RTM)
• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Helped the product owner to gather requirements by stakeholders to form the product backlog
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Clearly defined and communicated project activities and team responsibilities; illustrated goals and requirements, leveraging expertise in RACI Chart development and critical path analysis to ensure successful implementation
• Developed new analytics views with outsourced partners using KPIs and operational scorecards to track and analyze current and relevant information.
• Provided comprehensive support to all end users and stakeholders through training and documentation
• Work with stakeholders to conduct training sessions and demos
• Successfully performed transformation from non-standard billing packages to automated XEROX billing contracts to improve accuracy and reduce operational inefficiencies
• Managed projects throughout the full system development life cycle, utilizing techniques for planning, tracking, change control and risk management, and collaborated with team members to ensure project success
• Elicited and documented requirements for billing system that increased efficiency for the business users decreasing time from average of 3 weeks to 1 week.