SUMMARY:

• Above and beyond the following skills, education and certifications, I am driven to lead with high moral character, high ethical standards and living by the Golden Rule.
• I understand that my attitude and the way I relate to others will have as big an impact on project success as any individual technical or professional skill I hold.
• To encourage & promote the productive innate traits, motivations & characteristics in people, that allow them to achieve realistic goals. To respect & listen to each other & to do great things together. See the best in people, draw out people’s talents and set people up for success
• To understand the culture, structure, policies, operations, and vision of an organization and to recommend solutions that enable the organization to achieve its goals. Visualize the workflow.
• To lead, inspire, motivate, and influence, teams by demonstrating reliability, loyalty, experience and knowledge. Lead by example to encourage acts of leadership at all levels.
• Demonstrate a strong confident presence and a passion for delivering timely business value with quality, expert knowledge, Lean & sustainable systems thinking, that will complement our organization’s portfolio and/or the quality vision of our customer
• Collaborate with clients to help balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers
• Understand the fear of change, complacent thinking, siloed and bureaucratic systems.
• To learn by doing, putting learned practices into action, and to build it right the first time
• To have meaningful work with a fulfilling purpose, focusing more on outcomes than process
• To enjoy my work with my team - mates and our team accomplishments
• To master my work, simplify it, self-regulate it and influence others to do the same
• Portfolio / Project Management utilizing portfolio tools such as; Innotas, Clarity, Rally and HP’s PPM. Project methodology utilizing Agile with various frameworks for the job at hand; (e.g. Scrum/XP, Kanban, Lean Management and Waterfall ).
• Generalized Specialist on SW development teams to initialize, enhance, maintain and lead the rewrite of SW & other IT initiatives such as HW refresh projects, web dev/design/security, mobile apps, cloud computing & IT HW & SW migration and consolidation projects.
• Business Analyst for SW development features, specifications, requirements, prioritization/ rank ordering of various IT projects, tasks & other business unit operational projects.
• Agile Practitioner, Scrum Master, and Six Sigma Master Black Belt, for organizational and technical change; encouraging and coaching teams to higher levels of success thru new methodologies, mentorship and servant leadership.
• IT Technical Professional supporting and managing broad and diverse IT shops utilizing strategic planning, as well as customized ISO and ITIL's best practices to generate value using technology.
• PM Methodologies and Tools ( Root Cause Analysis, MS Project 2007, MS Office, Visio, PowerPoint )
• Project Portfolio Management ( Enterprise level strategic project planning and PMO development )
• Six Sigma ( Statistical quality focus of process outputs by identifying & removing the root causes of defects )
• Agile (Scrum, XP, Kanban) ( Methodologies and frameworks for business projects and SW development )
• Lean Thinking ( Focus on value, eliminating waste, minimized churn & optimize the ability to change direction )
• Quality Assurance ( Satisfy quality standards through verification and validation )
• Quality Control ( Utilizing rigorous statistical analyses )
• Web Page Design ( HTML, CSS, Dreamweaver )
• Usability Testing ( Web site and Web applications capacity to meet its intended purpose )
• Prototyping ( Paper prototyping/modeling and screen mockups to breakdown requirements and provide specifications for a real web site, rather than a theoretical one.) (Identify and align process modeling methods with utility and usability of various diagram types; i.e., Stakeholder, Information, Process, Flowcharts, Swim Lane, State Transition, Communication and Data Flow.)
• Complexity Theory ( Understanding how business systems adapt to their environment & cope w/ uncertainty )
• Systems Thinking ( A holistic view of understanding how business systems behave, interact and influence )
• Risk Management ( Portfolio analyses, planning, proactive management, budget and mitigation of risks )
• Leadership Skills ( Team Building, Stewardship, Coaching/Mentoring, Resolving Conflict, Communication, Intrinsic Motivation, Long term self-esteem-based motivators such as Pride in Work, Accomplishment & Contribution )
• Marketing and Business ( Theories and Strategies )
• Change Management ( How to prepare, equip and support teams to successfully adopt change )

EMPLOYMENT HISTORY:

Confidential

Senior Project/Portfolio Manager

Responsibilities:

• RCO Web App.; rewrite from Cold Fusion/Oracle to ASP.NET/SQL, MVC for better maintenance & enhancement.
• Tax Payer Inquiry; .NET enhancement.
• Tax Rate Mobile Application and other small application enhancement projects
• Update Transport Layer Security for encryption of communications over public networks following the National Institute of Standards and Technology (NIST) and the PCI security standards council
• New DOR email name and website address change.
• Motor Vehicle Sales Tax rewrite
• Electronic Bill of Laden for the trucking industry; .NET
• Bank of America Enterprise solution enhancement; .NET
• Scrum Studio Proposal preparation and startup utilizing Change Mgmt. strategies (personal initiative)

Tools: HP’s Project Portfolio Mgmt., Visual Studio (VSTS), MS Project, Tableau reporting, SharePoint, MS Azure/ cloud storage, Web Inspect, SAP dev. tools/ERP modules & change mgmt. (Rev-Trac)

Methodologies & Frameworks: Agile/Scrum, XP, Waterfall, Kanban, Kaizen and Lean principles

Confidential

Responsibilities:

• Evaluate project proposals, assesses project feasibility, workwith the developers to decide on a technical approach for implementation and to produce effort and cost estimates.
• Prepare project plans, tracks portfolio/project progress, and produces project reports
• Comply with the reporting & documentation requirements for Agency for Confidential, Chapter 74-1 F.A.C.
• Assists & directs unit & systems tests. IV&V to meet specs/requirements/operational needs
• Works with teams to set up procedures to enforce compliance with theSW Build, IT Service Mgmt. requirements and standards, as well as to implement operational plans & measurements and support legacy systems
• Training Scrum team members
• Facilitate and prepare for executive and team project meetings
• Change management oversight and representation for the SW development team (IT service management)

Confidential

Senior Project Manager

Responsibilities:

• Financial Management Information Systems
• Service Desk Ticketing System
• DFS FLAIR (new accounting system, PALM)
• Expense Object Code Standardization
• IT Agile/Scrum and Waterfall methodology for multiple large state and federal governmentSW development and SW enhancement projects.
• Responsible for team and stakeholder mgmt., project scope, time, cost, IV&V and quality for projects ranging from 3 million to 11 billion ROI (federal government collaboration)
• Translation of conceptual thinking from the business stakeholders, into project definitions, requirements and building a value ordered backlog of tasks with the developers, data analyst and testing staff.
• Collaborating with federal & state project teams, business analyst, developers, testers, data base analyst & customers to develop the project plan, communication plan, risk plan, WBS, etc., utilizing tools such as Innotas (PPM), MS Project, and MS Office. Plan and facilitate meetings.
• Resource alignment, allocation, estimation, time management, and prioritize the IT project list. Project status presentation & reporting to executive mgmt. Project portfolio management and budget tracking
• SharePoint management. (project documentation, updating, reporting, status, and maintenance)
• Project oversight & managing teams that utilized the following languages/architectural layers.

Frontend: HTML 5, JavaScript, jQuery, CSS 3

Backend: ASP.Net/web API,C#, Windows Communication Framework: WCF Web Server; Internet Information Services(IIS).

Database: Microsoft SQL Server - 2012 Mainframe; Cool:Gen and Cobol

Confidential

Senior Business Analyst

Responsibilities:

• Facilities Security Management SW and IT security systems
• Highly collaborative Agile/Scrum project environment that included executive & middle mgmt., project managers, product owners, scrum masters, SW developers, testers, customer BA’s, and users, related to IT data Center, IT security, IT asset mgmt. and new project initiatives.
• As a BA on an IT Agile/Scrum team, I elicited, analyzed, and communicated business requirements, as well as validating, integrating & documenting those requirements for IT/business processes, business unit reporting, procedures, policies, info. systems, audits, access control systems & iterative SW development.
• Doc.bus. & enterprise processes between HR, IT, asset mgmt., accounting, purchasing, security, facilities & gen. services to develop systems, improve processes & establish a foundation for organizational change.
• Developed & documented functional & technical business requirements, utilizing JAD sessions, interviews, surveys, site visits, process descriptions. Applying use cases, user stories, test cases, regression testing, code refactoring, acceptance criteria and gap analyses between the legacy document mgmt. system & the proposed new system. Focused on continuous improvement as we moved thru the project schedule.
• Participated in the development of corporate standards for projects, business requirements documents, business design documents & business unit reporting to meet audit requirements.
• Liaison among stakeholders, including executives, on systems development projects, process improvement projects, enterprise process linkage & organizational change projects.
• Collaborated & assisted the development of project plans, product options/backlog, schedules, resource estimates, resource allocation, change mgmt., & risk assessment with various business units, PM’s, BA’s, scrum masters, SW development teams, executives & technical staff related to Guidewire (insurance mgmt. SW) & integrating components to the system, such as doc. mgmt. SW
• Provided assistance utilizing methodologies & best practices from PMI, Agile/Scrum, Six Sigma, Kanban, Lean, Kaizen, ITIL, & IIBA to coordinate systems testing, implementation, training & support.
• Mentored & coached the Agile/Scrum framework, become self-organized & self-disciplined to achieve high quality commitments. Influenced team behavior towards alignment of our common goals and shared expectations. Promoting the focus on people’s strengths rather than weaknesses to leverage their uniqueness.
• Succeeded through focused process improvement, relevant to the business units, managing customer relations, team building practices, establishing metrics & aligning requirements with business processes.

Confidential

Senior Project Manager

Responsibilities:

• IT Project Manager for multiple Confidential projects, health care systems, procurement and implementation of medical devices. Managed enterprise project initiatives (PPM)
• Managed projects throughout the project lifecycle. Developed WBS, detailed schedule, risk, etc. utilizing tools such as Clarity, MS Project, and MS Office on a Windows 7 platform
• Project portfolio management and oversight using Clarity SW tool. Ex: Prioritized IT projects list, resource estimation and allocation, time management and project status reporting
• PMO; standards documentation, site updating, maintenance and continuous improvement
• Managed and created PMO tools, templates, standards & best practices for improved process performance, product quality, business effectiveness & progression towards full PMO maturity
• Managed SharePoint site ( intranet portals, doc. mgmt., collaboration, posting templates & project status reports )
• Liaison for vendors, hospitals, IT technical teams, development teams, sponsors, managers, governance committee, IT steering committee & other project stakeholders
• Elicited, analyzed, validated, prioritized business & IT project requirements & solutions

Confidential

Senior/Lead IT Project Manager and Program Manager

Responsibilities:

• Leading 10, time sensitive, multi-million dollar data center consolidation projects. Aligned business strategies with IT technologies & service level agreements. Planning infrastructure environments for servers, data storage, networking, security, management & facilities. Portfolio management.
• Oversight and mgmt. of IT projects throughout the project lifecycle. Developed work breakdown structure (WBS), detailed schedule, risk, budget tracking, etc., utilizing tools such as MS Project, and MS Office
• Hosted & conducted meetings for the Board of Trustees, Office of the Gov., business customers, IT tech. groups, state agencies, vendors, financial & budget teams to develop project plans for data center consolidation, HW refresh, SW development, web design, change mgmt., SW upgrades & infrastructure changes
• Managed and tracked project schedules, deliverables, assigned tasks, allocated resources using MS Project and other tools and techniques. Assist with IT SLA’s for 10 IT shops. Portfolio management.
• Presented progress reports to exec. mgmt., steering committees & the Board of Governors.
• Preparation and process analyses for enterprise email consolidation project
• Portfolio project management (prioritizing/rank ordering projects, managing risks, allocating resources, etc.)
• Business Analyses - Elicited, analyzed, validated & documented business & IT project req.
• Ensured alignment of projects with strategic business goals, laws and rules regulating a State PDC. Identified business needs, requirements, problems, opportunities, solutions and presented recommendations
• Liaison for member agency CIO’s, IT units, vendors and other stakeholders; (e.g., Mainframe, Midrange, Production Control, App. Dev., DB Mgmt., Maintenance, Tech. Support, Mainframe job Scheduling, Operations, Executive Mgmt., AEIT (AST), House/Senate & the Governor’s Office.)
• Managed PMO and SharePoint ( updating tools, templates, project artifacts, posting project updates & templates
• Project mgmt. & oversight for 5 remote HW & SW refresh projects & relocation projects (2 yrs.)
• IT call center manager and supervisor (2 yrs.)
• IT technical support for mainframe, midrange, desktop, HW, SW, printers and network (3 yrs.)
• IT technical writing of instructional manuals and documentation (3 yrs.)
• IT server administration, updates, active directory, patches and maintenance (3 yrs.)
• Local area network administration, infrastructure design, implementation and support (2 yrs.)
• IT security, data backups, disaster preparedness and disaster recovery (2 yrs.)
• Telecommunications infrastructure design, implementation and support (2 yrs.)
• Email server/client installation/config. (1st in Florida), market scans, system analysis, software procurement (1yr.)
• SW dev., programmer for Medicaid disbursement using dBase & Clipper as a compiler (2 yrs.)
• Customizing Your Team Workflow with the Best of Kanban and Scrum
• Kanban 2 courses: Kanban Development with Jira Agile, Kanban Fundamentals
• ASP.NET MVC 6
• SSIS Design Patterns for Data Warehousing
• Azure 3 courses; Azure Websites and Web Jobs, Azure Mobile Services and Azure Remote App., Intro. to Azure Document DB
• Business Analysis and Process Management
• Lean Software Development Fundamentals
• Change Management
• CISSP® Security and Risk Management
• Cyber Security Awareness, 3 courses: Backing up Your Data, The Internet of Things, Digital Data Protection
• PMP® Project Risk Management
• Six Sigma and ISO 9000 DOR
• HTML Document Flow
• Microsoft Visual Studio 2012 ALM: Team Foundation Server Essentials
• Visual Studio Team Services, End to End
• Close the Detection Deficit with Security Analytics, Sponsored by SAS
• Applying Agile in Government
• Agile Fundamentals
• Defining Your Portfolio
• Scaling Agile Programs
• Agile Tracking and Metrics
• The Federal Agile Program Lifecycle
• Agile Steering - frequent changes in direction.
• Clarity (Project portfolio mgmt., resource allocation, tracking & reporting, also HP PPM
• Advanced Project Management Training by Velociteach (3 day on-site class)
• Resource Management
• Continuous Improvement (building an environment of CI)
• Six Sigma (customer satisfaction on IT helpdesk)
• Lean Value Stream Mapping (capture processes & identify waste)
• Bus. Process Mgmt.(plan/execute a BPM rollout)
• Process Mapping and Modeling (creating process maps)
• SAP(Alignment of SAP processes to the business
• Process Simulation (matching resources to tasks)
• Process Presentations and Diagrams
• Simulation (setup a model to baseline an existing process)
• Resource Management
• Advanced Business Analyses
• Working Through Conflict
• The Service Leader’s Role