SUMMARY:

• Highly motivated, detail - oriented IT Project Management Professional, Graduate in Information Systems Management, IT Management Certified Professional, PMI PMP, CSSGB, and a CSM with a strong attention to detail with cost management, financial analysis, operational/program/performance reporting and vendor management.
• Has a Proven track record of managing portfolios/programs/projects that are diverse in size and complexity in multicultural environments with the full life SDLC of multimillion-dollar hardware, infrastructure, and software development teams in multiple business groups with multiple vendors globally.
• Utilizes a strong work ethic in development and participation on cross functional and regional/global project teams.
• A proven ability to translate business requirements into products, projects and programs.
• Extensive experience in managing IS/IT Infrastructure and Application development Projects such as: Regulatory Data Reporting,IP Telephony roll outs, Integration of IT environments consequence of corporate acquisitions, IT Infrastructure set up of Office/Manufacturing/Distribution Facilities, WAN/LAN implementations, Data Center set up/moves.
• Broad knowledge in Finance, Purchasing, HR with advanced user experience in MS Office Tools Outlook, Word, Excel, PowerPoint, Visio, MS Project, SharePoint and Access.
• A combination of strengths, including recruiting, developing and motivating teams with a can do positive attitude and maximizing customer satisfaction through effective customer service to fulfill organizational objectives.
• Defines and prioritizes project requirements, develops time and cost estimates, project plans, and budgets.
• Oversees and controls ongoing costs, schedules, resources, scope, and risks.
• Negotiates and persuades decision makers regarding necessary action steps to achieve the goals and objectives of the project.

AREAS OF EXPERTISE:

Project Management

Procurement Management

Strategic Technology Planning and Implementation

Application Migration

Development

Workflow Application Management

BPM, ERP, CRM and Process Improvement

Release Management

Identity and Access Management z/OS MQ MFT CICS

Service Now

Large SDLC Project Management

Cost Management

Vendor Selection Management

Statement of Work

Contract Negotiations

Budget Management

Deliverables Tracking

Process Improvement

User Experience

Maximo

Quality Management

Scope Management

Operations

Risk Management

Test Plans, Cases

Leadership

Change Management

Research

Development

TECHNICAL SKILLS:

Planview and Clarity

Enterprise Networks, Design and Deploy

Strong Communication (written and verbal)

Web Development Management

FileNet eCommerce Workflow and Application Development for Content Management

UNIX Systems Development, Deployment

Time Reporting Systems

System Re-fresh

Change Management

Remedy

VPN Software

Testing

Mentoring

Technology Roadmap

Inventory Management

SharePoint 2007/2010

ALM Alert Monitoring

MS Windows, Office, Project and Visio

CA Clarity PM Application

SQL Svr. Implementations

SQL Svr. Knowledge, Programming

Migrations SQL Svr. to VMware, Hyper-V, MS Windows Servers, AKA “The Cloud”

Quality Center

WebEx

RDBMS

J2EE Applications

Technology Upgrade

Net Meeting

Network Monitoring

Business Monitoring

Scrum Master Using Rally

Rally for Sprints

ITSM, Nexus, PCM

Linux, Citrix

CAREER SYNOPSIS:

Confidential

Sr. Project Manager

Responsibilities:

• Upgrade z/OS, MQ, CICS and MFT. MS Project, Clarity, WebEx, Tableau, and MS Office.
• Worked with IBM
• Worked with the technology teams
• Worked with stake holders

Confidential

Sr. Project Manager/Scrum Master/Business Analyst

Responsibilities:

• Enterprise Data and Analytics (EDA) - data center Migration Ab Initio from Teradata Hadoop to Dell Hadoop; Move the Production and Non-Production environments for the Data Reservoir application which extracts data from Hadoop to be consumed by Customer Interaction Application developed using Ab Initio ETL tools to the new Hadoop Environment.
• Procure and implement SAS foundation analytic software which serves as the cornerstone to an EDA and innovation lab group partnership; collaborating on building a world class advanced analytic lab for the enterprise. In addition, the lab will serve as a platform for standardizing analyst capabilities, allowing for wider spread utilization of analytic resources.
• This efficiency will result in significant time and resource benefits.
• Provide a robust, high performance, high capacity file system for landing, staging, and temporary retention of Hadoop load files.
• Provide a platform that can support production applications and facilitate successful project implementations including data lake capabilities.

Confidential

Sr. Project Manager/Scrum Master/Business Analyst

Responsibilities:

• Facilitated team in the scrum process, daily stand ups, Confidential planning, Release planning, Retrospective meetings, kept Rally User Stories updated, and the teams SharePoint site.
• Second, Using Visio documented the process flow for the migration of applications from Physical to virtual for Remedy work flow processes including Change Management. The goal was to retire 2,000 servers and 4 data centers for 5 years (data center moves).
• Serves as a key Process Analyst contact for Service Transformation.
• Support the vision of Service Transformation across the organization.
• Management of Service Level Measurement, Analysis and Reporting for the global organization, including LOB-specific measurements.
• Ensure SLA measurement accounts for end-to-end delivery, regardless of number of vendors/handoffs involved.
• Define and deliver against 12/24/36 month service improvement goals and metricsas part of the Service Transformation Management plan.
• Manage process for service improvement requests, including process design, communication, success metric definition, adherence and auditability.
• Monitors the effectiveness of Service Transformation process and makes recommendations for improvement.
• Reviews Service Improvement Requests (SIRs) and improvement implementation reports.
• Leverage multiple input sources (Relationship Managers, SLA, availability, and internal ideas) to generate plans.
• Leverage customer feedback routines from Product and Relationship Management.
• Manage performance of the design improvements with the service providers.
• Conducts post implementation review to check whether the improvement objectives are met.
• Helps prioritize improvement opportunities.
• Ensures that Service Transformation activities are coordinated throughout the service lifecycle.
• Third, managed the design of Five DMZ environments for the Enterprise and Five environments for Global Wealth Information Management for Application Hosting with the Oracle Database machine Exadata and VMware Application Migrations to VMware AKA the Cloud with full financial responsibility including Change Management.

Confidential

Sr. Project Manager

Responsibilities:

• Applications, servers including Windows 2003 Server migration, 2014 budget four million dollars (worked with the goal was to migrate 400 servers with operating systems at end of life and hardware over four years old, including Windows, Linux, Sun Solaris, AIX and Oracle migrations to Virtual Machines on Exadata for Application Migrations to VMware AKA The Cloud, including Change Management, Meta data, data linage, process mapping, gathering requirements, information security, and identity and access management.
• We successfully replaced 522 of 2,900 servers far exceeding our expected goals.
• Server refresh (Applications, servers including Windows 2003 servers) 2015 budget of $11,000,000, our goal was 500 servers (Solaris, AIX, Linux, and Windows) this year we will exceed our expectations based on first quarter performance.
• I expect this year we will exceed our expectations by 200 servers to VMs on Exadata for Application Migrations to VMware AKA the Cloud.
• My experience with Change Management, Project Management, Engineering, Customer Service, Development,, and Product Deployment have given me the vision needed to successfully complete IT Projects.
• Server refresh 2015 automated the refresh process using a SharePoint questionnaire, a work flow in Service Now and a work flow in eProcurement.
• When a questionnaire is submitted we receive an email for engineering to review the questionnaire.
• Once reviewed a technical review is scheduled and an REQ is created in Service Now for refresh to VM(s), physical servers or both.
• The work flow in Service Now engages the technology teams as needed. For physical servers, a PO is created from eProcurement after all the devices are received. I engaged the vendor for tracking and delivery of the devices.
• Once racked the work flow in Service Now engages the technology teams to get the OS, DB and storage installed and configured. Once verified the devices are turned over to the application development team for installation of the applications and migration of the data and then moved into production.

Confidential

Infrastructure Project Manager

Responsibilities:

• Using AtTask to manage and improve the documented process of the work flow of infrastructure build projects working with cross-functional project team members on numerous assigned projects; developed and managed project plans that encompass the complete product development life cycle (i.e. product requirements, infrastructure requirements, software development, quality assurance including Change Management, data remediation, deployment etc.).
• Determined detailed approach and timeline of projects, defined roles and expectations of team members and ensure timely feedback.
• Resolved issues affecting project scope, quality, effort, risk, and timeline.
• Created and managed contingency plans for the projects, managed multiple projects simultaneously; prioritized and monitored engineering and operations tasks and resources across projects. Technologies included virtual and physical client/server architecture, network architectures, web-based development (web sphere and web logic), database architectures (SQL, Oracle) ISP architectures including e-mail, LDAP, provisioning and identity and access management. Datacenter builds and moves, server Deployment with all the needed infrastructure and Sunsetting of Applications and supporting Infrastructure for Server and Application Migrations to VMware VMs on Exadata for Server and Application Migrations to VMware AKA The Cloud with full financial responsibility, including Meta data, data linage, process mapping, gathering requirements, information security, and identity and access management.

Confidential

Project Manager

Responsibilities:

• A Confidential (Matters Requiring Attention) from the OCC (Office of the Comptroller of the Currency) directed Confidential to improve their data quality (data Remediation), user access points and exceptions to Material Non-Public Information for more than 4,000 applications and Identity and Access Management of all 300,000 employees and contractors, including Change Management, Meta data, data linage, process mapping, gathering requirements, and information security.
• I conducted meetings with the Technology and Operations Group Lines of Business to prioritize Applications, starting with SOX and GLBA applications, being migrated to the Oracle Access and Identity Management Suite, the naming of the Applications using Plain Business Language, while maintaining or improving the User Experience and improving the documented process.

Confidential

Contractor, Technology Delivery Manager

Responsibilities:

• Second, Responsible for the upgrade/conversion of the Call Center Associates from Windows XP desktops and laptops to Windows 7, including the entire infrastructure needed to support thousands of Associates computers, their Identity and Access to multiple customer support applications, including Change Management, Meta data, data linage, process mapping, gathering requirements, information and security.
• The applications were being developed using the Agile Development Methodology through Design, Unit Test, Integration Test, User Acceptance Testing (insuring data quality and remediation of the data), and migration into Production insuring data quality and system performance provided the Call Center Associates’ customer enquiries were accurate, in a timely manner, while maintaining or improving the User Experience and improving the documented process for Regulatory Data Reporting.
• First, CashProWeb (CPW) and CashPro Online was a legacy LaSalle Bank corporate banking product that Confidential took from a regional to an International presence.
• The core is Magnet Internet Banking Systems (MIBS); this product was developed by the vendor, after the initial development, MIBS transferred ownership of the source code to Confidential, Confidential acquired LaSalle Bank and began a project to use this product Enterprise wide for businesses whose gross revenue was equal to or greater than $2 MM.
• Improving the User Experience and improving the documented process with ease of use and performance.
• Increase CPW MIBS data quality (data remediation), resiliency, and stability - both intra and inter-Data Centers.
• Replace and upgrade the CPW MIBS Application, Web, Oracle and MSSQL DB servers.
• DB and MIBS servers to use MS Cluster services.
• Upgrade CPW MIBS Web, and Application servers (Hardware, OS, IIS, and Cold Fusion).
• Upgrade MS SQL to highest possible release based on POC.
• Replace and upgrade the Oracle CPW DB server and Database.
• Upgrade CPW DB server (Hardware and OS).
• Upgrade to Oracle 11g with High Availability e.g. RAC or Exadata.
• MQ upgrade to 7.x for all CPW servers.
• OS upgrade for all CPW servers (Windows, Linux, and Solaris).
• WAS upgrade to 7.x for CPW environment.
• Time Zone independence.
• Maintain the number of environments and consistency of applications across environments.
• Maintain / improve bounce dependencies.
• Managed the upgraded the servers and software for the Independent Verification and Validation technical testing environment including Performance Center, Introscope and Agents.
• Managed the Design and Engineering of Multiactive Servers in multiple countries using Joint Applications Development Sessions (JAD) ensuring identity and access management, security and Change Management.

Confidential

Deployment Manager

Responsibilities:

• Responsible for multiple projects from inception to completion, creating quality data (data Remediation, including Change Management, Meta data, data linage, process mapping, gathering requirements, information security, and identity and access management) and content management using Kofax (OCR), Rightfax, FileNet eCommerce content and workflow management with Metadata input fields and search functions.
• Trust Services, and Investment Banking and Capital Markets, while maintaining or improving the User Experience and improving the documented process with full financial responsibility.
• Tools used include Quality Center, SharePoint (used as a storage for all evidentiary archives in development), Planview (Systems of Record for approved evidentiary archives), MS Project, Word, Excel, PowerPoint, Visio and STAMP for budgeting.
• Extensive professional knowledge of electronic records retention processes, creating quality data (data Remediation) according to DER100 and DER120 and related technologies including finance, planning, forecasting, and resource management.
• Managed the development of workflows for the International division that manages the foreign office requests via FileNet eCommerce BPM and eForms.
• Migrated Corporate Trust Services (CTS) from multiple imaging/content management solutions within its Lines of Business (LOB) to FileNet.
• Documentum Upgrade - upgrade the existing Documentum version 5.3 infrastructure to Documentum version 6.5.
• Managed the development of CTS Lease Workflows using the FileNet eCommerce Imaging System.
• Managed the development of CTS Longevity workflows using the FileNet eCommerce Imaging System.
• Managed the development of the metadata screens, directory structures, user groups and work flows for Wells Securities Documentation.
• Managed the development of the conversion from Flatiron systems to Confidential platforms.
• Managed the development of the CTS SAS content management platform using ECM, RightFax, Kofax, LAN, WAN, AD, Wintel, Solaris, UNIX, Linux, Oracle, and MS SQL.
• Agile Project Management Process Task Force Documentation Lead.
• Interacted with business partners from PMs to SVPs.

Confidential

Sr. Project Manager

Responsibilities:

• System tools; SharePoint (storage of project documents and evidentiary archives), Clarity (PM SoR), Open Workbench, MS Project, Power Point, Excel, Visio, Confidential -CREF’s standard ITIL and SDLC processes, VMs on Exadata for Server and Application Migrations to VMware AKA The Cloud with full financial responsibility, including Change Management, Meta data, data linage, process mapping, gathering requirements, information security, and identity and access management.
• Interacted with business partners from PMs to SVPs.
• Relocated DR AS400 from Denver CO to Broomfield CO (data center move).
• Web Ecommerce monitoring (IBM WebSphere) expansion of HP Mercury BAC.
• Multiple combined projects: Managed large-scale Teradata warehouse with a complex infrastructure conversion of the Master Data Management (MDM) 8.0.1 and IBM WebSphere.
• Managed large-scale project to reduce amount of time for client Cash Withdrawal transactions from mutual fund 401k accounts and infrastructure (AKA straight through processing) using eCommerce.
• Managed very complex project of the moderation of all of Confidential -CREF eCommerce Public Site infrastructure for Confidential -CREF.ORG for all of Confidential -CREF insurance, annuities and retirement investment funding.
• Managed In-force Insurance Policy Conversion and Infrastructure Enhancement eCommerce Project
• Managed eCommerce Web monitoring and infrastructure expansion of HP Mercury BAC.
• Managed Enterprise wide infrastructure deployment robust process - Governance, Release and Package Management, Systems Development Life Cycle, while maintaining or improving the User Experience and improving the documented process.
• Process, Engagement process, Reporting and Metrics and Test environments to include Quality center. Budget $1,500,000
• Managed the replacement, upgrading / conversion and sun setting of 28 insurance and annuities applications on an AS400 infrastructure utilized in the B2B and eCommerce environments.
• Managed Enterprise LDAP infrastructure rollout for directory access protocol.

Confidential

Sr. Project Manager/Program Manager

Responsibilities:

• Itemized current portfolio, automation, resource utilization, costs, etc
• Evaluated future and upcoming known products into the IT Process and Tools
• Created mechanism to show on the horizon products and vendor brochure-wares
• Created a demand management mechanism for evaluating current portfolio changes that correlates with portfolio analysis and reports for upgrading and sun setting old hardware and systems.
• Authored the Systems Development Process Automation Requirements Specification. Systems implemented - Mercury Demand Management, Requirements Teleogic DOORS, Testing Mercury QM, and Process mapping.

Confidential

Sr. Project Manager/Program Manager

Responsibilities:

• Accountable and Responsible Program Manager for the DMAP Standards and Inventory Risk Remediation Program including a team of four developers, five testers, five Business Analysts, three Technical Writers, and third party vendors which fell under the Confidential Corporate Risk Initiative using MS Project.
• This overall initiative is the result of regulatory agency findings that have identified areas within the Confidential Enterprise, which were deemed lacking in identified standards and controls around data management how it is shared, who has the proper authority/access to send data, etc. All new systems and upgrades to the Confidential banking DBMSs.
• Specifically the Standards and Inventory Program is responsible for defining the Operating Procedures and Standards for all major infrastructure, metadata and database systems within the Confidential Environment.
• Responsible for developing the ongoing processes and tools necessary to adequately store a Comprehensive Inventory for all known databases (approximately 15,000 dbs).
• Mercury Application Mapping (MAM) toolset responsible for Inventory, Compliance Monitoring and Access Management & Security for all databases within Confidential .
• Final User Acceptance Testing is completed, and the project is deployed in production in advance of the October 31, 2006 mandated deadline.
• Project is being delivered on time, within budget and will mitigate all 25 of the identified Corporate Residual Risks. Program sponsored by the Corporate CIO and the Chief Technology Officer of Confidential .

Confidential

Technical Program Manager

Responsibilities:

• Worldwide Oracle ERP build outs at Confidential in Atlanta, GA replacing existing ERP with Oracle.
• The Technical Solutions Group (TSG) provided Managed Services for large scale, complex infrastructure and IT projects, using MS Project, as an outsourcing vendor to business units from the centralized data center.
• Managed two programs with seven projects, using MS Project, including Strategic Technology Planning & Implementation, Infrastructure Design, Procurement & Asset Management, and Contract Negotiations with third party vendors, Oracle ERP, Business Intelligence and Data Warehousing projects in a matrix environment with remote and local teams offshore and onshore.
• Development with JAD sessions under the control of Confidential ’s Lean Six Sigma processes for the installation and support of the Oracle eBusiness Suite including SUN servers, EMC disk arrays (SAN, NAS), Oracle 11i, Enterprise Networks design, development, upgrading, documenting and roadmap design and coordination.
• Used MS Project, Primavera, Excel, PowerPoint and Visio.
• Participated in six-sigma .

Confidential, VA

Construction Project Manager

Responsibilities:

• Managed site selection, requirements gathering, documentation, permitting, budget and construction of a log home on Smith Mountain Lake.
• Managed all sub contractors from ground clearing to final build out and of Occupancy.

Confidential, Roanoke, VA

Contractor Program Manager

Responsibilities:

• Converted 1.5 million subscribers in a matrix environment performing requirements gathering infrastructure analysis, and documentation from Glenayre to Unisys voice mail systems for the merger of Confidential and Confidential .
• Used UNIX utilities and Unisys main frame systems to remotely down load, convert and upload subscriber data bases.
• Coordinated system change out with Marketing teams, field offices and operations using project meetings, MS Project plans and ad hoc reporting for UAT, integration testing, functional testing and performance testing.
• Used MS Project, Excel, PowerPoint and Visio.

Confidential, Arlington, VA

Team Leader Project Manager

Responsibilities:

• Managed the writing of the SOW, requirements gathering, and JAD sessions, with employees and third party vendors, for a POC application for Confidential customers.
• Managed the Large Scale, high complexity Projects with the IT Project Portfolio Management Process and System using MS Project. Negotiated contracts with third party vendors.
• Managed the Infrastructure Design, Strategic Technology Planning & Implementation, Vendor Selection, Procurement & Asset Management, and Contract Negotiations for the Operational Support Systems for the POS systems to Billing systems.
• Managed the Enterprise Networks design, development, upgrading, documenting and roadmap design and coordination for the POS systems to Billing systems.
• Managed the SDLC of key Operations Support Systems (OSS) including POS, billing systems and credit card applications in a matrix environment with cross-organizational projects as well as inter-organizational projects to ensure Confidential Global Networks division effectively enabled Confidential ’s sales and support of consumer and business long-distance services.
• Identified and resolved issues, Risk identification and mitigation, Project status reporting, Conflict resolution, Jeopardy identification and resolution for the POS systems to Billing systems.
• Effective communication, Schedule management, Scope management, Budget management, and mergers with GTE and MCI.
• JAD, and SDLC projects included POS, a workflow management system, an order management system (including jeopardy ID and resolution), a credit card processing system, a provisioning system, an inventory management system, a traffic management system, a trouble management system, a management system, and a billing system for an ATM/FR network and a Private Line network running VOIP and Next Generation packet switching. Vendors and remote teams worth mentioning are Sonus, Fujitsu, and Tellabs.