PROFESSIONAL SUMMARY

• A seasoned Project/Program Manager in business and technology with diverse industry & global leadership experience. Successful in enhancing shareholders bottom line with innovative product solutions; enabling business transformation through efficient and effective project/program management/PMO best practices and process improvement.
• Managed various size/scope of CAPEX/OPEX projects ranging from several hundreds to several $MM in budget and multiple global resources.
• Core Competencies: Strategic, Tactical Planning and Execution, Transformation, Project Management, Program Management, PMO, Project Delivery, Client Engagement, Relationship Management, Product Development & Management, Process Improvement.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Manager

Responsibilities:

• Managed Retail Digital Commerce program with global deployment via multiple channels includinge - commerce, mobile and kiosks for delivery services.
• Led and forward planned the release windows and cycles across a portfolio.
• Measured and monitored progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
• Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Provided weekly Release Reporting to stakeholders.
• Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

Confidential

IT Sr. Project Manager-PMO(Consulting)

Responsibilities:

• Initiated change with Agile(Scrum) project management life cycle.
• Led Agile Scrum project life-cycle with cross-functional teams.
• Prioritized, planned and executed project schedule.
• Communicated status reports to project team.
• Led and facilitated project meetings.
• Provided inputs to project documents (e.g. Okta communication, google form, etc.).
• Led project lessons learned.
• Developed documents, project templates tools, process and templates.
• Collaborated with project team.

Confidential

Sr. Project/Program Manager Cloud Services

Responsibilities:

• Developed and managed project plans for staging and data center conversion.
• Developed, managed and ensured project management standards, process, methodologies & tools are effective for successful data center implementation.
• Led security assessment meetings with security vendors and engineers to assess and determined edges’ business and solution security requirements.
• Analyzed security gaps, identified problems and developed solutions.
• Supervised, led, coordinated and facilitated project meetings with executives and IT project teams.
• Successfully developed and implemented change and risk management.
• Developed marketing plans for new product (virtual and cloud/IaaS, DaaS) solution rollouts.

Confidential

Corporate Project/Program Manager PMO

Responsibilities:

• Recognized for cost savings, revenue growth and customer satisfaction for championing efficient and effective organization transformation with PMO implementation globally.
• Successfully developed and implemented PMO-processes, methodologies and tools from ground-up.
• Led strategic programs globally with the executive team.
• Provided leadership with an effective strategic design and use of right project portfolio and projects aligning company’s strategic vison and mission.
• Developed projects plans and managed budgets and timelines.
• Led new product development and process improvement programs using Agile and Waterfall.

Confidential

PMO Manager

Responsibilities:

• Successfully enhanced the project management-PMO maturity.
• Led and coordinated the ongoing IT projects (new and backlog) using SharePoint application.
• Assisted in planning, status reporting, issue management, risk mitigation, scope, budget, timeline.
• Successfully defined, developed, and evolved IT PMO methods and processes in domestic and international offices.
• Provided IT directions, objective and strategies.
• Measured and reported PMO compliance.
• Served as liaison between business and technical teams.
• Managed and supported small to large IT CAPEX/OPEX projects using project management methodologies.

Confidential

Portfolio and IT Planning

Responsibilities:

• Measured and reported project management compliance.
• Managed and supported resource allocation, administration and analysis.
• Focused on coordination, data analytics and special projects.
• Reconciled budget.
• Conducted project closure and recommended process improvements.
• Supported & managed PMO/portfolio planning, processes, tools, governance, collaboration tools.
• Performed project performance reporting and analysis and training.
• Provided product management and strategic direction services.
• Enhanced the web portal compliance platform.
• Architected a unified order fulfillment web portal platform.
• Supported marketing and third party vendors for product promotions.
• IT Infrastructure setup
• Server move
• Data Center

Confidential

Product Manager

Responsibilities:

• Led the end-to-end web based projects.
• Led new web product development using Agile.
• Led and supported end to end product rollout.
• Led service optimization and process improvement including vendor management.

Confidential

New Product Development Manager

Responsibilities:

• Instrumental in driving effective vendor selection process (RFP, RFQ, SOW) and completing ahead of aggressive schedule.
• Championed PMO processes, project management tools.
• Provided product evaluation and recommendations.
• Managed budget, scope, timeline, quality and risks.
• Recognized for organization cost savings of 25 % by executing continuous process improvement.
• Led RFP process from discovery to closure.
• Led cross-functional teams and implemented a major Lucent supply chain order processing systems web portal which resulted in 50% value chain cost savings and improved substantial customer satisfaction.

Confidential

Product Manager

Responsibilities:

• Developed and implemented a quantitative and qualitative prioritization model for Lucent which resulted in 50% cost savings, quadruple revenue and provided a high customer satisfaction.
• Increased 35% revenue to the product line by developing and implementing a customer centric product and pricing model.
• Championed and formalized software development lifecycle including CMMi and quality gates.
• Recognized and awarded for leadership and exemplary customer service.
• Built, led, supervised and supported cross-functional teams
• Developed process training materials and trained people which significantly improved the development life cycle process.
• Rewarded for continuously exceeding expectation in project management.
• Championed industry standards product lifecycle processes that slashed new feature/product delivery time 75% from 12 months to 3.
• Received customer appraisal for high customer satisfaction.
• Championed, planned and lead the lab significant project project ready to remotely test and delivery the feature. Promoted to Sr. Member of technical staff within 11 months of joining the company.
• Chaired department patent/process improvement team generated $22M in patents; provide$35M CR.