Project Leader Resume North Carolina - Hire IT People

SUMMARY

Information Technology professional with 13 years’ experience in Project management and Global support experience of high complexity applications.
Strong proficiency in improving MTTR (Mean Time to Resolution), client satisfaction under IT Production support project.
Proven ability to support multiple applications with consistent record of accomplishment of on - time and on-quality delivery.

PROFESSIONAL EXPERIENCE

Confidential, North Carolina

Project Leader

Responsibilities:

Maintain detailed project plan which helped in indicating the project work plan & schedule of each team mate
Fixed problems by own responsibility, and rectifies errors by modifying the system or databases, making use of various alert mechanism
Proactively scheduled jobs and alerts for the application to minimize the business impact and critical issues using AppDynamic, Database Alert, Application monitoring alert, Business Object reporting
Achieved target by improving MTTR (Minimum time to resolve) from 3.6 days to 1.8 days over quarters
Manages tickets distribution and move cases into a higher level of solution agreement
Extensive use of Oracle, PLSQL developer, Mongo DB, Java script, Kibana, Elastic search, Tidal Jobs
Expertise in handling Remedy tool for incident management, problem management, change request
Assisted in streamlining processes to reduce IT cases and make daily workload more efficient

Confidential

Team Leader

Responsibilities:

Provide technical assistance in a number of different areas, including technical and functional assistance on different ordering process
Responsible for tracking of high priority tickets and resolution of escalated incidents
Monitor all performance metrics for various production systems, identify root cause for all technical issues, and recommend solutions.
Built disaster recovery environment for application as a backup recovery compliance
Supported Quarterly/Monthly applications upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up calls to engage technical resources to coordinate action plan

Confidential

Implementation Executive

Responsibilities:

eHR Portal provides Employee & Manager Self Service applications, Leave Management, Promotion, Transfer which link employees to HR, Finance, Administration & other departments through an empowering & easy interface.
Served as DBA and implementation executive in the completion of five medium scale implementations, managing projects from business requirements analysis to solutions delivery and support.
Collaborated with development team (Java) to tackle database/application issues.
Designed and implemented Oracle database 9i/10g & SQL Server 2000 backup/recovery scheme
Enhanced users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

Confidential

Data Analyst

Responsibilities:

DMS Data Management Services department is dealing with the processing and Analysis of legal documents of various offsite projects.
The objective of DMS is translation of documents from different format PDF/DOC/ TIF into generic format VISF Variable Input String Format to make them online & upload it on website to make it available to all customers.
In-depth Analysis, Research & Comparison on the various aspects encountered in the documents received from client end
Adhering to various tools, specifications and correction guidelines provided to upload it error free
Following up and guiding team globally by providing instruction
Attending US client training for new process/project and imparting the same to Team