Sr. Program Manager Resume

Summary:

Program Manager with 16 years of software industry experience encompassing all facets of software development. Managed a diverse range of projects with budgets sizes up to $10 million, including complex cross functional projects split across multiple continents and locations.
Deep understanding of Lean principles, SDLC, and Agile SCRUM methodologies with 9+ years of agile software delivery experience on weekly and monthly release cycles.
Diversified experience of shipping products in mobile applications, web - based enterprise applications, E-Commerce, CRM, federated enterprise web Services, cloud computing.
Program management specialties: Leading project delivery teams including multi-location multi-cultural teams, External Vendor Management, Business and Technical Requirements Analysis & Specification, Cross Functional Team Management, Release Management
Varying level of technical expertise in Object Oriented Programming (Java, C#,C++), WCF, Rest, SOAP, JSON, XML, SQL (SQL Server, Oracle, MySQL), NoSQL(Cassandra, ElasticSearch), Big Data Analytics Platforms (HDInsight, Hadoop), Cloud Computing

PROFESSIONAL EXPERIENCE:

Sr. Program Manager

Confidential

Responsibilities:

Managed partner integration projects for Movistar in Panama, Nicaragua, Costa Rica, Guatemala, El Salvador, and Ecuador. These projects resulted in thousands of new subscribers.
Managed ongoing support and update delivery for existing partners including Vivo in Brazil, Speedy in Argentina, and Movistar in Columbia, Chile, and Uruguay.
Managed Napster mobile (android/iOS) as well web client launch in Canada as direct to consumer product. Program also involved payment service integration with payment providers to accept preferred payments methods in Canada among other integrations.
Manage programs to deliver new features and enhancements to Rhapsody Android, iOS mobile applications including campaign and user activity based push notification delivery, user profiles, profile search, and playback modes (kids, workout, auto etc).
Managed complex cross functional projectsmoving it through planning, design and into the development phase and then transitioning the release. Responsibility also includes resource management, risk management etc in the Customer and Sales Services division of Microsoft that delivered solutions and services enabling cost savings and improved customer engagement for enterprise and partner customers.
Successful delivery of a program that worldwide launched first version of UI integration platform tool (web application) to support Cloud Partners of Microsoft. Tool allows view multiple applications in shared context that integrate with complex distributed back-end systems in hybrid environment of cloud and on premise services and customer data.
Managed programs that delivered new features and enhancements for support tool (windows/web application) that allowed integrated views and functionality of multiple applications in shared context. Tool enabled for support engineers seamless workflow integrating with back-end services and customer data.

Environment: CRM, .Net, C#, Windows, JavaScript, WCF, SOAP, REST, XML, JSON, SQL Server, Big Data Analytic platform, Cloud Computing

Sr. Test Lead

Confidential

Responsibilities:

Launched update to Microsoft’s support site that recognized and provided tailored support to the customers. My team was responsible for testing APIs of core back-end services as well as end-to-end integration testing.
Successful delivery of a program for support of Windows 8.1 product launch. Responsibilities included driving end-to-end testing that involved multiple complex backend systems integration.
Led QA effort audit service responsible for auditing activities of support engineers while resolving customer issues.
Launched alpha version of Relational Graph Generator platform with UI tool that provided contextual view of Microsoft consumer customers’ data to support and business team. Back system included multiple ETL jobs to bring data from multiple customer databases and generating in-memory graph (Trinity) based on the query provided by the user.

Environment: CRM, .Net, C#, Windows, JavaScript, WCF, SOAP, REST, XML, JSON, SQL Server, Big Data Analytic platform, Cloud Computing

Technical Program Manager

Confidential

Responsibilities:

Successful delivery of programs to migrate checkout system of external enterprise clients hosted in Confidential 's e-commerce platform including Marks & Spencer, Bebe, Mothercare, digital magazine subscription etc from an older programmatic representation of retail order to a new, graph-based representation of a purchase that involved a new federated, multi-service model for distributing the business rules that evaluate and validate purchases across multiple services in hybrid model of AWS and on premise services.

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