SUMMARY

• Confidential has extensive experience as a program/project manager, coach, trainer and transformation engineer managing cross - functional teams using multiple methodologies.
• Confidential has an exceptional background implementing organizational change management through streamlining and transforming how organizations manage projects (waterfall, agile, scrum, Kanban, hybrid).
• Confidential possesses excellent communication and team management skills knowing how to merge the customer needs with business requirements, budgetary restrictions, and considerations to achieve project deliverables. Confidential has the ability to plan, foresee issues, mitigate risk while obtaining buy-in from all parties with a clear path for his projects.
• Confidential is an educator who creates and presents value added training.

TECHNICAL SKILLS

Microsoft Office Tools: Word, Excel, PowerPoint, OneNote, and Visio

Collaboration & Content/Knowledge Management Tools: SharePoint, Confluence, Virtual Meeting Room, Bridgit, Skype, Lync, Jive, MindTouch, WebEx Connect

Project Management Tools: Clarity, Workfront, Microsoft Project, MS-EPM, SharePoint, Confluence, HP Service Mgr., Crystal Reports, Seagate Crystal Reports 8.0.01, FRx 6.0.81, Cognos Impromptu 6.0 and Mgmt. Reporter

Methodologies: SUITE, SEM, Agile, Waterfall, and hybrid methodologies, Capability Maturity Model Integration (CMMI), Process and Product Quality Assurance (PPQA), System Development Lifecycle (SDLC)

Testing and Quality Management: HP-ALM, Test plan development, HPQC, Problem Steps Recorder, test case development, manual and automated test execution, Jama, Jira, Jenkins, IBM Jazz, ChangePoint, TestDirector, Caliber, Remedy, Crystal Reports, Workbench & HP Service Mgr.

Web Technologies: NET Framework, Web Services, ESB, HTML Web Hosting, MS Azure, Maven, and Sitecore

Database Technologies: SQL, Data Warehousing, Oracle, Microsoft SQL Server, IBM Jazz,RDBMS, ODBC, AutoFTP

Development Tools: Microsoft Visual Studio, Eclipse, Rational Software Architect, CVS, Subversion, Microsoft Visual Source Safe, Microsoft Team Foundation Server

COTS: QRadar, Blue Coat, Sitecore, FRx, SAP, iVOS, Fiserv, Rackley, SilverPlume and Cambridge

PROFESSIONAL EXPERIENCE

Confidential

SUITE Process Administrator

Responsibilities:

• SUITE Process Administrator integrating Project Management, Systems Engineering, Process Management, VAL IT (Governance) and Supporting Processes into a single unified environment.
• Developing process improvement strategies within the Software Engineering Process Group (SEPG)
• Defining new frameworks, strategies and methodologies utilizing the Project Management Book of Knowledge (PMBOK), Val IT and Agile.
• Facilitate the definition, implementation and improvement of processes utilized with the Department of Technology, Management & Budget (DTMB) State Unified Information Technology Environment (SUITE).
• Facilitate the Definition of Projects, Programs and Portfolios using VAL IT
• Communication and training of improvements of the software practices, procedures, and processes throughout the DTMB organization

Confidential

Project Manager Trainer

Responsibilities:

• Defining process improvement and working with the Portfolio and Program Lifecyle Management (PPLM) and PricewaterhouseCoopers (PWC) on mapping a phased organizational change management plan
• Working with executive to develop an updated Project Management Methodology (PMM) to meet governance requirements established by the Project Management Center of Excellence (PMCOE)
• Developing a quality assurance checklist to identify key project deliverables and assist project coaches to audit and prepare for gate approvals
• Creating and implementing a project management methodology training curriculum including various project management tools - WorkFront, Jira, Jama, Confluence, MS Office (For example SharePoint, MS Project, OneNote)
• Developing and delivering training to a wide variety of audiences with an array of mediums (in class, video and video conference) utilizing Learning Horizons
• Training project managers to lead projects, completing deliverables and obtain stage gate approvals from the Investment Advisory Council (IAC) and IT Investment Committee (ITIC)

Confidential

Project Management Coach

Responsibilities:

• Creating Agile, Waterfall and Hybrid training, mentoring project managers and coaching teams within the EPM
• Utilizing change management strategies to share project benefits, increase awareness and buy-in prior to launch:
• Streamlining a Waterfall project management methodology into an innovative solution with three quality gates providing measurable value and an exceptional customer experience
• Developing and implementing an Agile process for software delivery, while coaching, training and guiding the project managers
• Introducing, leading and coaching Agile teams on Scrum, Kanban and Lean
• Leading and coaching Scrum teams: product roadmap, building the product backlog, sprint planning, managing sprints, sprint backlog, sprint review, sprint retrospective delivering product increment
• Creating a hybrid Waterfall/Agile from a Houston methodology
• Implementing a structured test management approach to eliminate risks by proactively finding issues or defects and working with scrum teams to manage the backlog, update progress (Jira, Jama) and deliver work product
• Empowering project managers to work effectively with the business, development teams, Enterprise Portfolio Management team and the review boards
• Coordinating with the domain management team that reviews and assigns projects determined through global initiatives
• Conduct Project Management Quality Gates (e.g. Initiation, Planning Ready-Release and Closure) and provide coaching on PM methodology and tools
• Provide approval and prepare projects to present to the Enterprise Portfolio Management Board (EPMB) and Operations Committee for completion of quality gates (e.g. Initiation, Planning, Closure and Change Requests)
• Developing, training and presenting project management forums/workshops to enhance/ team skill sets
• Administer project log activities including risks, issues, change controls, etc.

Confidential

Senior Project Manager

Responsibilities:

• Managing the PricewaterhouseCoopers (PWC) Program Level Gate Audit of the Digital Customer Experience projects to ensure projects were in compliance and efficiently managed
• Developed a response plan from PWC’s gate audit findings and obtained buy-in from management and executive
• Managing improvements: scope definition, Agile change control, governance & reporting, integrate consultants, embedded Quality Assurance (QA), manage risks, engage stakeholders and project value realization
• Providing leadership, facilitate communication and collaboration through the implementation of weekly portfolio/project status reports, change management, risk and issue escalation to leadership, technical support, contractors, and third-party vendors
• Achieved marked improvement on the next PWC quality audit and recognized by executives
• Lead projects in support of the Customer Value Initiative Program to increase the digital customer experience and portfolio management
• Develop and manage Request for Quotation, Request for Proposals, scoring of proposals, coordination of vendor demonstration, weighting of scoring and reference checks and present recommendation to the Executive Leadership for a cloud hosting solution alternative
• Lead the automation of the outage credit application program to provide enhanced usability
• Implemented a new process aligning subject matter experts and developers to combine requirements and the function design to increase team knowledge and speed of delivery
• Manage full content packet capture project and provide internet border security traceability through SDLC
• Facilitate COTS (QRadar and Blue Coat) vendor evaluations, compile demonstration results, negotiate sale quote (vendor & value added), and manage trial period testing and Implementation
• Deliver weekly project status reports to leadership, technicians, contractors and vendors
• Lead the bundling of tickets/projects into batches of $100k and above. Coordinate schedules to ensure execution at the same time to provide allocation and capitalization
• Use Clarity, HP Service Manager and SAP to coordinate functions and services
• Deliver weekly project status reports to leadership, technicians and contractors

Confidential

Project Manager

Responsibilities:

• Provided program and project level management working with the Project Control Office
• Created statement of work documents and ensured that the Medicaid compliance program was managed as per contract terms
• Ensured compliance with specified Affordable Care Act legislation
• Used Department of Michigan Department of Technology, Management and Budget (DTMB) approved/supported software standards and System Engineering Methodology (SEM) standards for managing the project’s activities and quality assurance practices
• Compiled prospective changes for scheduled releases of the system (Changepoint, SharePoint and IBM Jazz). Monitoring scope releases, tracked progress and communicated with executive leadership and project stakeholders
• Created and maintained project status reports
• Mentored the team on methodologies (SUITE & Project Management) and tool processes (IBM Jazz and SharePoint) using best practices and implementing lessons learned from iterations

Confidential

Project Manager

Responsibilities:

• Led a team of twenty through full-scale project management of a critical project to replace the existing Sales, Inventory and Purchasing System (SIPS) for the Financial Management Division
• Managed through SDLC work phases using State Unified Information Technology Environment (SUITE) and Project Management Methodologies to implement repeatable processes and conduct development activities according to Capability Maturity Model Integration (CMMI) Level 3 requirements
• Created requirements documents, traceability matrix and validation testing
• Developed specific documentation that met Systems Engineering Methodologies (SEM) and obtained stage exit sign-off through the structured walkthrough process
• Completed a Process and Product Quality Assurance (PPQA) audit to ensure compliance with SUITE
• Established project Status reporting (major milestones, project snapshot, risks, issues, accomplishment and future activities), created budget and project schedule reports and published Stage Exits in SharePoint
• Used Maven web services to replace interface files and testing with outside vendors
• Conducted a forensic review of existing interfaces and documented approved interface templates for migration of main frame
• Deconstructed existing MLCC reports, defined reporting requirements and re-engineered efficiencies using Crystal Reports

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Provided full-scale project management for a centralized licensing system for the Michigan Department of Agriculture
• Performed cost benefit analysis between internal development and vendor purchase
• Developed traceability matrix documentation, which was used to deliver testing scripts to validate requirements
• Established high-level functional requirements and created workflow diagrams for testing validation

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Performed analysis and project management for the development and migration to a financial data warehouse through a full project lifecycle
• Developed and launched the upgrade of financial reports
• Managed the implementation of multiple interfaces between third party applications into SAP using XML/.CSV, data analysist, data migration testing and the creation of reports
• Conducted forensic review of the project requirements (functional/business)
• Developed the scope, led the design, analysis and development of testing scripts, while leading the project with multiple business units and third party (domestic/international) vendors such as SAP, iVOS, Fiserv, Rackley, SilverPlume and Cambridge
• Created specification documentation for processes that utilize multiple internal databases and third-party interfaces

Confidential

Senior Business Analyst

Responsibilities:

• Post-merger analysis of billing systems of an energy company to assimilate multiple systems for internal and vendor interface
• Performed a forensic review of the requirements (functional/business) of the unapplied activity within the Energy Billing System (ABP)
• Implemented a project plan to correct unapplied activity
• Conducted process analysis and reengineering of training, change management, testing and system documentation of a billing database
• Forensic analysis of previously closed projects requiring gathering of requirements, definition of specifications and implementation of a project plan with internal/external customers and vendors
• Deconstructed and documented the templates for multiple third-party interfaces

Confidential

Project Manager/Business Analyst

Responsibilities:

• Provided full scope project management in lending operations
• Coordinated internal systems interface with external customers and vendors
• Served as liaison between the business units and technical services translating requirements into functional detail
• Maintained project communication at a level appropriate for the team members and stakeholders
• Used Test Director and Caliber to implement the review, definition and depository of system interfaces between multiple internal departments and third-party vendors

Confidential

Project Manager/Systems Application Analyst

Responsibilities:

• Provided full cycle project management of multiple projects within Confidential
• Initiated, developed and implemented the Quality Service Level Indicators program for the portfolio of projects
• Reviewed compliance within the Sarbanes-Oxley Act and implemented disaster recovery objectives

Confidential

Database Administrator

Responsibilities:

• Administrated SmartStream General Ledger COTS application on a Sun (Unix) server utilizing file transfer protocol
• Reviewed Confidential, made recommendations and managed the migration, training & interfaces
• Managed CheckFree Recon-Plus account reconciliation and FRx COTS applications providing security, maintenance, integrity backup and recovery
• Responsible for administration of Data Warehousing systems & creating reports
• Designed, created and maintained databases utilizing ODBC, AutoFTP, & SQL
• Managed and created reports using Seagate Crystal Reports 8.0.01, FRx 6.0.81, Cognos Impromptu 6.0 and Management Reporter

Confidential

Manager / Finance Shift and Credit Executive

Responsibilities:

• Served as executive level manager supervising approximately 150 front line and supervisory staff
• Granted Category 1 level authority per Ontario gaming: significant financial authority
• Established Coin Shift Operations during the opening of the facility
• Served as Cage Operations Shift Manager and managing credit request for executive clientele
• Established operational and department procedures
• Developed and produced training manuals and procedures for front line staff
• Implemented interview criteria, training and evaluation of supervisors and staff