SUMMARY

• Executive - Level Program Manager with 20+ years of Information Technology (IT) and business management experience in both the public and private sector with key emphasis software development and infrastructure management, billing and telecommunications, vendor management and program management.
• Providing direction for large (75+) matrix, global organization to meet aggressive and complex goals.
• Skilled at leading companies and teams to higher levels of project delivery including project management offices, project portfolio management, Governance, methodologies, toolkits, training, mentoring, coaching, assessments, and quality reviews.
• Manage vendor's relationships to cultivate long term partnerships while engaging in profitable contract negotiation to increase the bottle line.
• Proven skills in establishing executive (CEO, CIO, VP) corporate level communication to instill confidence in company direction while driving corporate goals to external vendors management and technical organization.
• Establish credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Many years of very successful program, project, and business management; including application development, Business Intelligence, Software-as-a-Service (SaaS), CRM, ERP, network integration, call center implementations, infrastructure upgrades, business solutions and other areas. Many projects have been international in scope with the large budget
• Managed budgets and high proficiency with reporting, analysis and management, data management, and expert with Microsoft Office Suite and other PC Applications.
• Recognized for strategic thinking, technical expertise, implementation abilities, and innovation while handling tough assignments and providing quality results

TECHNICAL SKILLS

Applications/Utilities: MS Project, MS Project Server, SharePoint, Loadrunner Caliber RM 8.0, MS Office, MS Publisher, MS Visio, .Net, STRUTS. Java, C++, Weblogic, Apache, CAD, Checkpoint 4.0, One World, Omni page Pro, Gray Stone Logistical Software, Microsoft SQL Server, Oracle 8, VNC, Sniffer, HP OpenView, Cisco Works, DHTML, Java Script, ipconfig, winipcfg, msconfig, tracert, netstat, net send, ping, lytec2004, eRoom 7, Microsoft SQL query analyzer, SAP Front-end, Borland Star Team 2005, ISO 8583, Lexcel, Trackit, JIRA, WIKI, Workflow

Operating Systems: UNIX, Redhat Linux, Sun Solaris 2.6, Windows 95/98/NT/2000/2003, Windows Server 2000, DOS, UNIX

Methodologies: Agile, PCI, HIPPA, SOX, SDLC, PMBOK, ITIL, CMMI, ISO9001, PMI, CISCO Networking, ERP, UNIX/Linux, Agile, lean training

PROFESSIONAL EXPERIENCE

Confidential

Senior Program/Project Manager

Responsibilities:

• Manage multiple high priorities, large scale application development & infrastructure projects in a 24x7 client facing insurance and investment applications.
• Understood, communicated and coordinated activities with engineers across several technical disciplines; App Dev, server hardware, SAS, OS's, software, storage, etc.
• Communicate with non-technical resources and understand the project life cycle and drive projects to completion with aggressive timeframes.
• Define business requirements and solution design with architects, environment stakeholders.
• Complete RFP Project for selection an enterprise level Asset Management and Content Management systems for FRB Chicago.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Work with teams to create deployment strategy for Audio/Video Infrastructure and VOIP/Codec Refresh for FRB conference infrastructure.
• Manage Agile Front-end and Site core refresh for Internal federal reserve website.
• Champion designing and setting up new processes for IT governance workflow intake for new PMO process, portfolio management, resource management, business relationship manager, product and service manager.
• Manage full project lifecycle activities from design, development, testing to successful deployment with Offshore/Onshore development Teams
• Develop trusted adviser relationship with projects sponsors and team by ensuring a solid knowledge base of each customer’s business and project objectives
• Prepare high level timeline and estimates for project funding and create a detailed project plan for all phases of the project
• Procure adequate resources to achieve project objectives in planned timeframes
• Provide leadership to project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Set and continually manage projects expectations while delegating and managing deliverables with team members
• Lead the project management team meetings, providing status reporting regarding project milestones, deliverable, dependencies, risks, issues and budget communicating across leadership

Confidential

Senior Program/Project Manager

Responsibilities:

• Manage multiple high priorities, large scale application development & infrastructure projects in a 24x7 client facing insurance and investment applications.
• Understood, communicated and coordinated activities with engineers across several technical disciplines; App Dev, server hardware, SAS, OS's, software, storage, etc.
• Communicate with non-technical resources and understand the project life cycle and drive projects to completion with aggressive timeframes.
• Define business requirements and solution design with architects, environment stakeholders.
• Complete implementing a global Windows 7 physical and virtual desktop refresh within aggressive time window.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Perform Adobe Lifecycle, Captiva and FileNet 5.2 upgrade from a legacy framework while introducing a new enterprise service framework for the organization.
• Manage full project lifecycle activities from design, development, testing to successful deployment with Offshore/Onshore development Teams
• Develop trusted adviser relationship with projects sponsors and team by ensuring a solid knowledge base of each customer’s business and project objectives
• Prepare high level timeline and estimates for project funding and create a detailed project plan for all phases of the project
• Procure adequate resources to achieve project objectives in planned timeframes
• Provide leadership to project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Set and continually manage projects expectations while delegating and managing deliverables with team members
• Lead the project management team meetings, providing status reporting regarding project milestones, deliverable, dependencies, risks, issues and budget communicating across leadership
• Monitor, track and control outcomes to resolve issues, risks, dependencies and critical path deliverables
• Perform project reviews as required and report findings of most important problem areas, noteworthy areas and recommendations
• Mentor and coach other project managers on project management techniques, methodologies, and applied theory as required
• Complete enterprise SharePoint upgrade various business units at CNA
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Provided timely project status updates, risks and issues to all stakeholders.

Confidential

Senior Program Manager

Responsibilities:

• Senior Project Manager able to manage multiple high priorities, large scale application development projects in a 24x7 client facing insurance and investment applications.
• Understood, communicated and coordinated activities with engineers across several technical disciplines; Application Dev, SAS, E-com, etc.
• Communicated with non-technical resources and understand the project life cycle and drive projects to completion with aggressive timeframes.
• Defined business requirements and solution design with solution architects.
• Developed program governance for introducing new PMO process into multiyear projects efforts.
• Managed multiple Prototype and pilot quick to market projects using Agile project lifecycle with Insurance client facing products
• Worked closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Provided timely project status updates, risks and issues to all stakeholders.

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Managed multiple high priorities, large scale application development & infrastructure projects in a 24x7 enterprise data center.
• Understood, communicated and coordinate activities with engineers across several technical disciplines; App Dev, server hardware, OS's, software, storage, etc.
• Must also communicate with non-technical resources and understand the project life cycle and drive projects to completion with aggressive timeframes.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Manage full project lifecycle activities from design, development, testing to successful deployment with Offshore/Onshore development Teams
• Develop trusted adviser relationship with projects sponsors and team by ensuring a solid knowledge base of each customer’s business and project objectives
• Prepare high level timeline and estimates for project funding and create a detailed project plan for all phases of the project
• Procure adequate resources to achieve project objectives in planned timeframes
• Provide leadership to project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Set and continually manage projects expectations while delegating and managing deliverables with team members
• Lead the project management team meetings, providing status reporting regarding project milestones, deliverable, dependencies, risks, issues and budget communicating across leadership
• Experience influencing and gaining buy-in from sponsors, team members, stakeholders and peers
• Monitor, track and control outcomes to resolve issues, risks, dependencies and critical path deliverables
• Perform project reviews as required and report findings of most important problem areas, noteworthy areas and recommendations
• Give clear and timely direction for product and project questions.
• Coordinate with Solutions Management for product launches and technical documentation.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.

Confidential, Chicago, IL

Director of PMO / QA Manager / Release manager

Responsibilities:

• Manage delivery to market of cutting edge payment processing platform designed to provide a reliable, flexible and scalable environment for driving program revenues while reducing operating costs.
• Responsible and accountable for the coordinated management of multiple software and infrastructure related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Manage definition and negotiation of application service level agreements (SLA) between the client's IT External vendors (Data centers, Customer service organization and Internal business sponsors
• Champion new change management process for all projects thought the organization and a work flow tool to manage the change transactions requirement for this new process.
• Provide technical training for SME for operation and data center support for end user support.
• Review meeting for Dashboard reports on the current program, future opportunities and client issues with stakeholders and responsible parties.
• Develop and implement the PMO's strategic plan to resolve deficiencies in project management process, tools, and skill sets.
• Provide enterprise design recommendation to improve security and also create a repeatable business model to increase time to activate new customers with our solution.
• Provide project turn-around expertise at the customer site with emphasis on regaining customer confidence.

Confidential, Lincolnshire, IL

Senior infrastructure Project Manager / Technical Director

Responsibilities:

• Responsible for the delivery of IT projects and the support of applications within area of responsibility from blueprint to steady state.
• Developed and reviewed project budgets based on staff member resources and deliverables of performance against financial parameters.
• Managed and Implemented SAP safeguarding initiatives for improving performance and functionality issues.
• Developed integrated project plans for all infrastructure tasks that map to the overall program plan.
• Performed routine GAP and Risk analysis to develop mitigation for any problems and kept project on task and on time using COE process improvements.
• Experience managing migration of Master Data and Prospect Data conversion from Teradata Legacy customer's database into SAP formatting.
• Responsible for managing the deliverable of all associated WRICEF's for the SAP modules.