SUMMARY

• Sixteen years of program management experience, including fourteen years as a turn - key AV/VTC systems professional with senior level experience designing and commissioning projects, starting from half a million to over twenty-five million dollar projects, from private to federal sector, 90% of which is with the DoD.
• For the last10 years as senior Unified Communications design engineer, I’vehad a very successful record delivering full life-cycle multipleUC/VTC system projectsof all kinds, within schedule and budget (P&L). Excellent experience in client relationship and client training for UC/VTC Systems, and video walls such as Christie & Barco video wall system for network operation centers.
• As an entrepreneurial small technical business with strong technical and managerial experience, I focus on sales, marketing, business development, business operations, and consulting services.
• Most importantly all through my profession, customer service and client relationship has been one of my top priorities which I believe is the key to successful business development.
• I have also written policy procedures, standards, and technical narratives for systems and industry best practices.
• Fourteen years of professional executive level experience dealing with federal executive teams to drive companies’ strategic portfolios and business development
• Expert level technical knowledge of Polycom and Cisco UC portfolios. Performed UC architectural system design and deployment of solutions
• Experience with Cisco Codian 4500 series, Cisco 4200, MCS8000, VCS Expressway, and ISPN Gateways. Configured TelePresence Management Suite (TMS) and TelePresence (MCU) to work together
• Managed and supported operations of UC systems, including the maintenance of the system and software upgrade (e.g. C-series codecs, MCUs, TMS, CMR, and VCS)
• Installed, configured and supported IP & ISDN based video teleconferencing equipment utilizing Tandberg and Polycom, and solid understanding of network infrastructure running QoS, SIP, H.323, H.264, and related protocols
• Coordinated activities as needed with the enterprise network, desktop, and security teams to provide complete end-to-end support of the UC solution

TECHNICAL SKILLS

• Microsoft Excel
• Word
• Project
• AutoCAD (Version 2013)
• VID-CAD (Version 3.5)

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr. UC Program Manager/Consultant (SME)

Responsibilities:

• Conduct meetings with client's higher level management team members to understand their take of their requirements and issues
• Perform client’s existing system(s) and infrastructure analysis in order to advice their IT department for the right changes/upgrades for their UC needs and requirements
• Perform need and requirement analysis to design the right solution(s)
• Advise and direct the client’s IT department to understand the importance for their new UC solutions deployment
• Perform implementation and cost analysis to keep clients within their comfortable budget
• Provide clients with the final report for an actual process to be undertaken in order to achieve a seamless Unified Communications Systems for the entire agency, enterprise, and/or global firm

Confidential, Laurel, MD

Sr. Systems Design Engineer/Manager

Responsibilities:

• As an account manager, controlled the full life-cycle of the project and monitored all aspects of the project including on-site and in-house activities
• Conducted initial meeting with clients (on-site if possible) to gather their requirements, needs, and walk through while performing first round of site survey
• Performed follow up meetings along with a member of the sales team to narrow down the client’s questions and concerns
• Performed system design with the engineering team using the top manufactures in the business, such as Extron, Crestron, AMX, BIAMP systems, Polycom, Tandberg
• Created proposal, BOM, and schedule for the project
• Conducted meetings with consultants, architects, and vendors for their management
• Oversaw CAD department for systems and architectural drawings
• Supervised on-site and off-site troubleshooting for the systems at all levels, from maintenance to operations

Confidential, Chantilly, VA

Sr. Systems Design Engineer/Manager

Responsibilities:

• Performed client meetings, site surveys, system design and engineering
• Assisted sales team for proposal & BOM and monitored/controlled overall schedule of the project
• Performed cost estimates and created drawing packages for VTC implementations
• Conducted quality assurance tests to identify system failures and to analyze, isolate, and correct operational faults on VTC hardware and software infrastructure
• Performed and supported functionality analysis with regards to the implementation of the Cisco Tandberg solution within the client’s secure network environment
• Supervised the installation, operation, maintenance, and management of video communications systems and associated equipment (e.g. Codecs, DMA, CMA, RMX, TMS etc.)
• Coordinated training and maintained training materials, updated curriculum/materials as necessary due to changes in company needs/procedures and/or software upgrades
• Coordinated activities as needed with the enterprise network, desktop, and security teams to provide complete end-to-end support of the Cisco TelePresence systems

Confidential, Gaithersburg, MD

Sr. Project Engineer/Manager

Responsibilities:

• Performed client meetings, site survey, system design and engineering
• Oversaw multiple projects system integration and installation, installation teams, scheduling and coordination, and subcontractors (GC, Electrical, & Mill-Work)
• Managed, tested, configured, and troubleshot both IP and ISDN networks in support of videoconferencing and A/V equipment
• Provided product research, design and engineering required to produce documentation for installation of audiovisual systems
• Analyzed requirements for audio/video and multimedia/web conferencing technologies and services, and recommended preferred solutions to IT management
• Performed calibration of video and audio equipment to include projectors, display walls, audio matrix mixers and voice reinforcement systems
• Provided training for other support personnel, including instruction on hardware, software, audio and video physical components and set-up

Confidential, Lanham, MD

Sr. Project Engineer / Manager

Responsibilities:

• Participated in client meetings and performed site surveys
• Managed and scheduled the teams on the project(s) and wrote their daily reports
• Helped the engineering team for the system design and equipment order
• Performed system training to client(s) and sign off