PROFESSIONAL PROFILE:

• Over 17 years of experience as a Senior Business Analyst, Process Engineer, Technical Consultant, and Project Manager with an extensive background streamlining work flow and business operations.
• Effective at creating software requirements that encompass all business needs while leveraging technology to create efficiency. Proven skills developing and successfully delivering cost effective technical and procedural solutions that meet business challenges and demands.
• Experienced liaison between business users/owners, developers, and technology vendors.
• Capable and confident public speaker with exceptional presentation skills. Strong problem solving, organizational, communication and creative skills.
• Enthusiastic and works cohesively with team or in self - directed environment to achieve company and project objectives.
• Project planning with MS Project: 15 years of experience
• Application testing in a Test environment: 5 years of experience
• Experience writing SQL queries to extract relevant data for reporting: 7 years of experience
• Reporting using the Cognos tool suite: 5 years of experience
• Conducting JAD sessions: Over 10 years of experience
• Documenting functional requirements: Over 10 years of experience
• Documenting non - functional requirements: 4 years of experience
• Creating application prototypes and screen mock-ups: Over 10 years of experience
• Creating graphical representations of complex business processes: Over 10 years of experience
• Experience in using Microsoft products such as: Visio, PowerPoint, Excel and Word: Over 15 years of experience
• Experience with data mapping and documenting the data mapping between distinct applications and data models: Over 10 years of experience
• Experience mapping requirements to test scripts for user acceptance testing: Over 10 years of experience
• Experience testing coded modules to ensure business requirements are met prior to User Acceptance Testing: 9 years of experience
• Experience as liaison between product owner and the development team: Over 10 years of experience
• Experience with collecting information from product owner and documenting product features in the form of Use Cases: Over 10 years of experience
• Experience working with Product Owner to maintain and prioritize defect and/or enhancement backlog: Over 10 years of experience
• Experience with working with Product Owner to produce testable acceptance criteria: Over 10 years
• Experience with producing testable requirements for QA testing: Over 10 years
• Experience with supporting UAT and QA engineers during the testing process: 7 years

PROFESSIONAL EXPERIENCE:

SENIOR TECHNICAL PROJECT MANAGER

Confidential, Pittsburgh, PA

Responsibilities:

• Developed the project plans for multiple project work streams and allocated resources for each
• Recommended a predictive or adaptive software development methodology for each project
• Managed project stakeholders
• Managed and directed internal and external communication
• Managed the project teams
• Managing project risk
• Managed project budget as it related to the project plan
• Managed project conflicts
• Managed project delivery

SENIOR BUSINESS ANALYST

Confidential, Pittsburgh, PA

Responsibilities:

• Provided data analysis from both within and outside of department.
• Developed reports, interactive dashboards and internal procedures.
• Supported multiple internal levels of management in the evaluation of initiatives.
• Maximized effectiveness of analysis, programming and reporting.
• Prepared executive level presentations for management and clients.
• Coordinated client and provider focused health services research.
• Worked with clients to recommend appropriate training and scheduling as system updates were deployed.
• Provided project management and team leadership.
• Provided guidance for the structuring of programming requests.
• Created data sets for analysis using database and analytic tools.
• Presented data and information to achieve business goals.
• Identified risks and communicated possible solutions.
• Designed and test system upgrades and improvements for major bi-annual releases and hot fixes
• Designed User Interface screens and documentation
• Worked on flagship system, EnterpriseRx, which is an extremely large, complex, and robust, system. It is licensed and utilized by the largest hospital systems
• Acted as a liaison between the clients' system users and Confidential 's system developers throughout the initiation, design, configuration, testing and maintenance of all system fixes and enhancements to ensure optimal operational performance.
• Authored dozens of Order of Magnitude (OOM), Tier I, II and III estimates for completion of the deliverables of Functional Specifications Documents and User Interface Design documents.
• I also create screen (User Interface) designs for all screen changes using several graphic design toolsets.
• Participated in meetings with customers to gather input/feedback/approval before changes/updates are implemented
• Quickly developed an excellent working relationship with coworkers and business partners
• Maintained a very enthusiastic, positive, easy-going, approachable and friendly attitude.
• Require minimal direction, assistance and supervision.
• My only contact with my supervisor was a half hour status update once a week.

BUSINESS ANALYST

Confidential, Pittsburgh, PA and Buffalo, NY

Responsibilities:

• Responsible for reverse engineering the company intranet and collaboration portals built up SharePoint 2010 and SharePoint 2007
• Re-architected the SharePoint infrastructure to enhance performance, decrease deployment time periods, integrate a disaster recovery infrastructure, and lower future costs
• Implemented and created governance plans, project management guidelines, deployment and development methodologies to reduce error, increase implementation times and quicken SharePoint development
• Met with end users and stakeholders to gather requirements, create functional and technical documents, user acceptance test scripts and project implementations
• Lead the data mapping effort for an early warning deposit fraud detection project which required all of Confidential 's relevant data elements to be mapped to a COTS product which provided automated fraud warnings via a real-time dedicated network
• Lead the requirements gathering and QA testing effort for the migration of the previous mortgage Loan Origination System (LOS) to Mortgage Builder
• Lead the requirements and QA testing effort for to replace the existing the Nortel VPN with a Citrix remote access system
• Created a SharePoint repository and email notifications to keep the user community up to date on what was being planned and progress made for all projects
• Created UML-based templates for requirements documents, test cases, test plans, and technical specifications

SENIOR MANAGING CONSULTANT

Confidential, McLean, VA and Washington, DC

Responsibilities:

• Managed dynamic requirements for a complex financial modeling system.
• Attended a SAS language boot camp in order to dissect the model's code because the development team was no longer available and there were large gaps in the documentation that could have potentially created both errors when running the model and many audit issues
• Responsible for all aspects of the project, including:
• Updating the model quarterly with economic data by census region
• Interviewing users, creating and documenting requirements for quarterly upgrades and improvements, and communicating the requirements to the development team
• Reviewing code and verifying the functionality of all changes made to the model by the developers
• Creating and maintaining QA test scripts
• Developing and maintaining the project plan
• Running the model and creating the deliverables
• Creating ad-hoc reports as per client requests
• Creating and maintaining the project budget
• Developing and maintaining system documentation
• Hardware migration from unstable, outdated equipment to the latest scalable technology
• Managing physical hardware security. The hardware was kept on-site in a state f the art facility that employed biometric access devices such as fingerprint readers, retinal eye scanners and hand geometry readers.
• The system itself was further protected by advanced climate control and air filtration systems with a disaster recovery plan that included a backup system in an off-site location.
• Creating internal and external status reports and facilitating and leading internal and external status meetings > Managing a subcontractor

BUSINESS APPLICATIONS ANALYST LEAD

Confidential, McLean, VA

Responsibilities:

• Assisted with development and execution of division strategic planning process and operational planning process.
• Acted as planning liaison, development of process redesign for initiative reporting, monthly management analysis and reporting and initiative reporting.
• Performed database maintenance, reconciliation/consolidation of reports, and conducted research.
• Monitored and tracked operational and residual risks, including impacts to systems, data and processes to ensure resolution of issues.

BUSINESS ANALYST LEAD;

Confidential, Washington, DC and San Antonio, TX

Responsibilities:

• Managed the ongoing business requirements gathering and analysis aspect of the project, which successfully migrated over 15 legacy systems to a J2EE/Oracle environment during initial phase.
• The project eventually migrated an additional 30 plus systems in the following 3 years.
• The new environment supports the management of several hundred billion dollars of government mortgage insurance - in-force.
• Conducted a Cost / Benefit Analysis estimating total system life costs.
• Analyzed product requirements, available resources, project constraints, and technical strategies in designing solution architectures.
• Established and maintained the project plan using MS Project, directed project work-flow, motivated team, evaluated performance and provided feedback
• Gathered and documented functional, operational, and strategic requirements from 12 departments and numerous business partners.
• Requirements were documented and maintained using Visual UML.
• Identified the business rules and translated the business rules into formal functional requirements and technical specifications.
• Conducted complete analysis of hardware systems, some of which dated to the early 1980's and had limited available specifications
• Created use case, activity, class, sequence and interaction diagrams. Also developed process flows using Visio.
• Communicated the client's business and technical requirements to Confidential ' product management, technical support, software development, and executive teams > Researched and analyzed solution options from multiple hardware and software vendors and presented recommendations to the client
• Provided technical management to the customer to ensure implementation success and satisfaction of key stakeholders