SUMMARY

• Sixteen years of program management experience, including fourteen years as a turn - key AV/VTC systems professional with senior level experience designing and commissioning projects, starting from half a million to over twenty-five million dollar projects, from private to federal sector, 90% of which is with the DoD. For the last10 years as senior Unified Communications design engineer, me’vehad a very successful record delivering full life-cycle multipleUC/VTC system projectsof all kinds, within schedule and budget (P&L). Excellent experience in client relationship and client training for UC/VTC Systems, and video walls such as Christie & Barco video wall system for network operation centers.
• As an entrepreneurial small technical business with strong technical and managerial experience, me focus on sales, marketing, business development, business operations, and consulting services. Most importantly all through my profession, customer service and client relationship TEMPhas been one of my top priorities which me believe is the key to successful business development. me has also written policy procedures, standards, and technical narratives for systems and industry best practices.
• Fourteen years of professional executive level experience dealing with federal executive teams to drive companies’ strategic portfolios and business development
• Expert level technical noledge of Polycom and Cisco UC portfolios. Performed UC architectural system design and deployment of solutions
• Experience with Cisco Codian 4500 series, Cisco 4200, MCS8000, VCS Expressway, and ISPN Gateways. Configured TelePresence Management Suite (TMS) and TelePresence (MCU) to work together
• Managed and supported operations of UC systems, including the maintenance of the system and software upgrade (e.g. C-series codecs, MCUs, TMS, CMR, and VCS)
• Installed, configured and supported IP & ISDN based video teleconferencing equipment utilizing Tandberg and Polycom, and solid understanding of network infrastructure running QoS, SIP, H.323, H.264, and related protocols
• Coordinated activities as needed with the enterprise network, desktop, and security teams to provide complete end-to-end support of the UC solution

TECHNICAL SKILLS

• Microsoft Excel, Word and Project
• AutoCAD (Version 2013)
• VID-CAD (Version 3.5)

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. UC Program Manager/Consultant

Responsibilities:

• Conduct meetings with client's higher level management team members to understand their take of their requirements and issues
• Perform client’s existing system(s) and infrastructure analysis in order to advice their IT department for the right changes/upgrades for their UC needs and requirements
• Perform need and requirement analysis to design the right solution(s)
• Advise and direct the client’s IT department to understand the importance for their new UC solutions deployment
• Perform implementation and cost analysis to keep clients within their comfortable budget
• Provide clients with the final report for an actual process to be undertaken in order to achieve a seamless Unified Communications Systems for the entire agency, enterprise, and/or global firm

Confidential, Laurel, MD

Sr. Systems Design Engineer/Manager

Responsibilities:

• As an account manager, controlled the full life-cycle of the project and monitored all aspects of the project including on-site and in-house activities
• Conducted initial meeting with clients (on-site if possible) to gather their requirements, needs, and walk through while performing first round of site survey
• Performed follow up meetings along with a member of the sales team to narrow down the client’s questions and concerns
• Performed system design with the engineering team using the top manufactures in the business, such as Extron, Crestron, AMX, BIAMP systems, Polycom, Tandberg
• Created proposal, BOM, and schedule for the project
• Conducted meetings with consultants, architects, and vendors for their management
• Oversaw CAD department for systems and architectural drawings
• Supervised on-site and off-site troubleshooting for the systems at all levels, from maintenance to operations

Confidential, Chantilly, VA

Sr. Systems Design Engineer/Manager

Responsibilities:

• Performed client meetings, site surveys, system design and engineering
• Assisted sales team for proposal & BOM and monitored/controlled overall schedule of the project
• Performed cost estimates and created drawing packages for VTC implementations
• Conducted quality assurance tests to identify system failures and to analyze, isolate, and correct operational faults on VTC hardware and software infrastructure
• Performed and supported functionality analysis with regards to the implementation of the Cisco Tandberg solution within the client’s secure network environment
• Supervised the installation, operation, maintenance, and management of video communications systems and associated equipment (e.g. Codecs, DMA, CMA, RMX, TMS etc.)
• Coordinated training and maintained training materials, updated curriculum/materials as necessary due to changes in company needs/procedures and/or software upgrades
• Coordinated activities as needed with the enterprise network, desktop, and security teams to provide complete end-to-end support of the Cisco TelePresence systems

Confidential,Gaithersburg, MD

Sr. Project Engineer/Manager

Responsibilities:

• Performed client meetings, site survey, system design and engineering
• Oversaw multiple projects system integration and installation, installation teams, scheduling and coordination, and subcontractors (GC, Electrical, & Mill-Work)
• Managed, tested, configured, and troubleshot both IP and ISDN networks in support of videoconferencing and A/V equipment
• Provided product research, design and engineering required to produce documentation for installation of audiovisual systems
• Analyzed requirements for audio/video and multimedia/web conferencing technologies and services, and recommended preferred solutions to IT management
• Performed calibration of video and audio equipment to include projectors, display walls, audio matrix mixers and voice reinforcement systems
• Provided training for other support personnel, including instruction on hardware, software, audio and video physical components and set-up
• Participated in client meetings and performed site surveys
• Managed and scheduled the teams on the project(s) and wrote their daily reports
• Helped the engineering team for the system design and equipment order
• Performed system training to client(s) and sign off
• Attended client meetings to gather requirements
• Wrote project SOW and created scheduling
• Interacted daily with engineers and clients
• Monitored progress of installation teams