PROFESSIONAL PROFILE:

• Information Technology Professional with over 14 years of extensive project management experience in Retail, Manufacturing, Electronics/Audio, Healthcare, Finance, Service, Consulting and Confidential 500 companies working with the IT and business partners in managing and implementing various large and complex technical projects.
• Proficient in all IT areas as well as business principles and processes. Experience working in a multi - site, multi-host, networked global environment.
• Project management experience in the PMO organization includes the full software development life cycle (SDLC) from project definition through project tracking and closeout.
• Trained and certified in Advanced Project management, Certified Scrum Master / Agile and Lean Six Sigma Green Belt.
• Proficient in the software development lifecycle, Lean, Agile / Scrum and Waterfall software development methodologies.
• Managed many cross-functional executions of multi-departmental strategic initiatives from requirements to delivery for improved business service capability and efficiency.
• Effectively built strong cross functional relationship across the business and IT organizations.
• Experience working with Finance, Supply chain, Inventory management, Warehousing, Sales, Marketing, Engineering and Quality control systems and processes.
• Creative thinker and a problem solver who effectively blends project management skills with technical expertise.
• Trusted advisor/leader with customers and stakeholders at all levels of the organization.
• Project management experience delivering various eCommerce/Omni-Channel/Mobile web application projects, Business process improvement projects, Application development projects, Infrastructure projects, System implementation and ERP Projects, Integration projects, Data migration projects, Business acquisition projects, ensuring security compliance (Sarbanes Oxley, PII & PCI).
• Experience in implementing lean six sigma principles and tools such as value stream mapping, SIPOC to improve the efficiency of business process and systems.
• Initiated projects establishing the scope, feasibility, managing the budget, creating the project charter, identifying the internal and external stakeholders and setting up project milestones with demand and resource capacity models.
• Proactively identified and managed key program risks and proposed appropriate risk mitigation and contingency plans.
• Experience working with estimation techniques such as PERT and CPM.
• Collaborated with Product Owner ensuring the product backlog is consistently refined by prioritizing to maximize value and using techniques for elaborating user stories to be ready for the upcoming sprints and Product release.
• Provided guidance to Product Owners and team members in following Agile/Scrum practices.
• Facilitated scrum events including backlog grooming, sprint planning, daily standups, sprint reviews and retrospective.
• Ensured that the team is focused on maximizing incremental value delivery and tying that to the business objectives of the organization as a whole. Enforced the values and principles of Agile by focusing on continuous learning and feedback loops.
• Strengths in project communications, vendor management, global team management, client management, and managing multiple priorities in a matrix environment.
• Ability to effectively prioritize and execute task in a high-pressure environment.
• Ability to interface and present status/ideas to C-level Senior executives (VPs, Directors)
• Excellent leadership, team building, mentoring, analytical, critical thinking, negotiating and influencing skills. Strong ability to resolve issues and drive the project team towards consensus on a solution.
• Experience using project planning, estimation and presentation software such as Microsoft Project, Project Check book, Clarity, Planview, custom tools, Excel, PowerPoint, Visio, Share Point, office 365, Version One and JIRA.
• Excels at leading onsite / offshore multi domain initiatives collaborating with the stakeholders, business partners, external vendors and interacting with the Executive leadership.

PROJECT MANAGEMENT & TECHNICAL EXPERTISE:

Project Management: Business Process Improvement Projects, Application development Projects, Infrastructure Projects, Data migration projects, Retail eCommerce/Mobile/ Omni-channel projects, Compliance Projects, Integration and ERP Projects. MS Project, MS Project Server, Project Checkbook, Clarity, Planview, Custom tools. Visio, Share Point, Version One, Jira, Confluence, Smartsheet

Development Life Cycle: Lean Six Sigma, Waterfall, Agile / Scrum.

Change Management Tools: ServiceNow, Remedy, HP Service Manager, Team track.

Hardware Platforms/Infrastructure: Linux, UNIX. Tomcat & Apache installation/configuration, Firewall, Network.

Operating Systems: Linux, UNIX, AS/400- iSeries (Ver7.1)

Languages: Java J2EE, RMI, JSP, EJB, COBRA, Servlets, and JDBC. C, VB, Basic, .Net, RPG, RPGIV/ILE, CL/CLLE

Tools: Rational Developer, MQ, SQL, ALDON & IMPLEMENTOR, Aplus, VANTIVE, Citrix. Microsoft Suite: Word, Excel, Power Point and Access. Office 365.

ERP Systems: JD Edwards, MAPICS, BPCS and JDA

Business intelligence: Power BI, Cognos and Crystal reports

Database Systems: Oracle, SQL and DB2

Industries: Retail, Manufacturing, Electronics/Audio, Healthcare, Finance, Service and Consulting

WORK EXPERIENCE:

Confidential, MA

Sr. IT Project Manager

Responsibilities:

• Managed a global business team in process mapping, requirement capturing, prototyping, designing, developing a new software solution, user acceptance testing and training.
• Delivered a fully integrated solution on time within budget.
• Conducted discovery sessions, utilizing the Lean Six Sigma tools in capturing the requirements and streamlining the existing process. Delivered a working prototype.
• Served as a primary interface with the external vendor for software development.
• Developed the statement of work (SOW) to engage the external software vendor.
• Collaborated with the software vendor in designing the solution and ensuring milestones are met in delivering the application.
• Effectively managed the project plan, scope, time, resource and the budget
• Proactively identified and managed program risks, built contingency and risk mitigation plans.
• Utilized both Agile and Waterfall methodologies for building the new software solution.
• Collaborated with Product Owner ensuring the product backlog is consistently refined.
• Enforced Agile values and principles by focusing on continuous learning and feedback.

Confidential, Woonsocket, Rhode Island

IT Project Manager

Responsibilities:

• Managed the project from inception to close including the system conversion.
• Enhanced the applications with new features and functionalities necessary for a smooth transition.
• Ensured the backend systems and processes support the increased volume.
• Managed the project team to develop vision, scope, requirements, test and implementation plans which maximizes allocation of resources, ensure timeliness of delivery and optimize technology solutions. Planned, estimated, forecasted, and provided both program oversight and day-to-day management of the infrastructure and a new web portal development track for the Confidential project, which had strict deadlines for project completion.
• Created and managed the project plan including task, risk management and resource allocation. Proactively identified and managed key program risks and proposed appropriate risk mitigation and contingency plans.
• Built and deployed the new infrastructure and applications for the Confidential operated Confidential Pharmacy locations.
• Implemented Rx Drop off Station Store Security Solution, ensuring all workstations and exposed networks are secured.
• Enabled business growth and supported strategic alignment to grow sales.
• Expanded the Confidential network into states not currently served.
• Managed, planned, estimated, forecasted and provided both program oversight and day-to-day management.
• Collaborated with the Director, Program manager and functional Managers. Managed project support staff (Architects, team leads, DBA’s, developers and engineers) to create, maintain, and manage the project schedule.
• Ensured timely and appropriate generation, collection, dissemination, and storage of project information. Provided timely project communications to the upper management and the team on the project status.
• Ensured the project adheres with the security compliance (Sarbanes Oxley, PII and PCI). Managed the Store Technology Infrastructure team in building Rx Drop off Station Store Security Solution, ensuring all workstations and exposed networks are secured.
• Managed the development of a new web portal application. Collaborated with infrastructure team (Server configuration, Tomcat & Apache installation/configuration, Firewall, Load balancing, Network teams) and development team in building this application. Created and managed the project plan, issue logs and provided timely project communications to various levels of the management.
• Managed onboarding and off boarding of the contract resources for the overall project.
• Collaborated with the Applications Manager in streamlining the Project estimation and Project intake process for the Store Technology team.

Confidential, Framingham, Massachusetts

IT Project Manager

Responsibilities:

• Led many cross-functional executions of multi-departmental strategic initiatives consisting of various programs from requirements to delivery across the enterprise including infrastructure and disaster recovery projects utilizing both Agile and Waterfall methodologies.
• Managed projects related to application development, Infrastructure, Business process improvement and Retail eCommerce/Omni-Channel ensuring security compliance (Sarbanes Oxley, PII and PCI).
• Managed the development of services to enhance capabilities of the mobile apps and eCommerce web sites.
• Managed many highly visible cross channel complex Retail projects such as Category dollar/percent off Pricing, Confidential Gift Card Enhancements, Merchandising Visibility Service (to support Mobile app and e-commerce site), Retail promotions, Retail returns, Original Price, Easy Rebate, Enterprise Costing-Consignment, Real Time Inventory, Easy Way Selling Bonus, Content management-STEP(Stibo) migration, Marketing-Market basket analysis, eCommerce /Omni channel projects, BOPIS (Buy online and pickup in store), Pre-Order & Back Order.
• Managed many Retail and Merchandising application projects.
• Sales Audit, Sales and Margin, Pricing and Promotions, Inventory Management, Store facing applications, Enterprise Costing, Product Content Management, General Ledger interfaces, Marketing, EDW interfaces, Point of Sales interfaces, Physical Inventory, Pricing visibility, Merchandising visibility application/services. eCommerce/Omni channel projects.
• Managed Retail Pricing and Promotion projects including the Price Optimization project (hosted solution).
• Led the complex enterprise wide multi domain SKU expansion (one-year) project. It was the largest code deployment since Y2K. Managed a technical and business team of 500+ associates and onshore/offshore contractors. Enhanced 176+ Retail, e-commerce applications, Services, interfaces, and databases across the enterprise. Proactively identified and managed key project risks and proposed appropriate mitigation and contingency plans.
• Expanded the SKU size on all applications, databases and systems across the enterprise.
• Enabled business growth with expanded set of product/service offerings.
• Managed the business improvement project to build a new pricing visibility web application which integrates data content from two different channels to a single view.
• Decreased costs by ensuring that promotions are set up correctly.
• Indirectly supports strategic alignment to grow sales.
• Managed the development of a new retail transaction processing system which allows a real-time update to the perpetual inventory and sales/margin.
• Increased return on net assets (RONA) and saved considerable time & labor.
• Reduced inventory management cost, better visibility to supply chain.
• Managed the design, development and implementation of a new category based instant saving promotion application.
• Projected an increase in incremental sales by $ 5 million for the next 3 years.
• Projected gross margin on incremental sales by $ 1 million for the next 3 years.
• Provided Sales driving lever to help the business remain competitive.
• Resulted in reduction of fraud and setup errors.