Summary of Qualifications

An accomplished Management Information Systems MIS professional with significant experience in fast paced telecommunications environment. Knowledge of network security, databases, network architecture, and multiplexing wrote thesis on Telephony and Voice over ATM Asynchronous Transfer Mode for Masters in Computer and Information Systems 2004 . Additionally, while in college took a class on invention protection. Specific areas of expertise include: cost effective project management, application testing unit, system, and cross-applications , and active end-user interface and problem analysis/resolution. Excellent analytical and communications skills. Reliable well rounded individual with an outstanding record of success with over two decades in the software industry. Proven ability to juggle multiple priorities and meet tight deadlines without compromising quality. Communicates with diverse populations in written, verbal, and presentation formats.

Technical Skills:

Programming Languages: COBOL, COBOL II, IMS, C, JCL/UTILITIES, CICS, UNIX, DB2 File-Aid and Insych , SQL, QMF, SyncSort, Java/J2EE, HTML, Java Scribes, Small Talks, MicroSoft.Net

Software: Microsoft Office Word, Excel, PowerPoint, Access , Project, Lotus Notes, and Visio.

Operating Systems: Microsoft Windows NT, 9x/2000, XP, and Vista, DOS, OS/MVS, DBMS: VSAM

Hardware: Mainframes: 309xIBM, Compaq Deskpro XL 466

Professional Experience

Confidential

Project Manager/Software Engineer/Consulting

• Duties include: creating models to launch new telecommunication technology for companies in Africa.
• Develops and implements new billing system functionalities for telecommunication and mining companies worldwide.
• Works on new billing software that will correctly capture and price the daily usage for cellular phone, cable T.V., and Internet companies in central Africa. Coordinates on consulting supervision to other professional or paraprofessional personnel collaborates with other professionals in the management of telecom projects.
• Proven ability in receiving, analyzing, and studying the sector's superior technical inspection reports.
• Conduct all project management and money coordination, to insure timely completion of all projects including mainframes.
• Provides outstanding service as a result of extensive experience on several panels and committees.

Confidential

Specialist Project/Program Manager/Team-Lead

• As management employee, trained on most of the products Verizon offers with extensive knowledge and experience on Verizon FIOS products Cable, Phone, TV, Internet . Additionally, was called upon to provide network administration for my team authorize ID, pass code, and mainframe access .
• Developed the knowledge, skills, and abilities to successfully manage information technology projects.
• Identified and defined high-level business-related requirements, outcomes, and criteria for success.
• Created scope documents that accurately represented project size and specifics. Defined project owner role and authority in various business environments. Developed complete project management plans.
• Performed a project requirements analysis to determine if requirements created are complete and achievable and within the defined project scope. Experienced to perform risk assessment and mitigation.
• Supported post-implementation activities. Worked to investigate close requirements types of questions.
• Facilitated accelerated decision making and issue resolution through cross-functional VP sponsors.
• Partnered with marketing to ensure pre-Project Request / Statement of Business Requirements deadline.
• Maintained a project plan for each project and prepared daily and weekly status reports for management.
• Lead a project management team based in India. Delivered 150 Network projects for US Government.
• Drove detailed business planning, including: initial solution, estimates, quarterly target, and priority.
• Prepared Statement of Business Requirements Completeness, and Function/objective s identified.

Confidential

Software Engineer/Analyst

• Performed Application System Testing to confirm that all code modules worked as specified and that the system as a whole performed adequately on the platform in which it was deployed. Planned, executed, and implemented new functionality to ensure that it does break existing code and procedures in to production.
• Updated DB2 reference tables and maintained DB2 data. Created test conditions reflecting requirements and created customer scenarios to perform testing. Applied JCLs to perform application system testing in multiple environments and used it to compare tables' loads to ensure release synchronization.
• Created test conditions for cross-applications testing to ensure all testing conditions reflect requirements.
• Worked on many projects that enabled Verizon Communications to launch new long distance services.
• Established test plans, test cases and test scripts for all the business scenarios based on the Detail Design and High Level Design documents. Developed new functional application specifications. Ensured that the resulting system meets the end -to-end business/functional requirements as defined by the client.
• Developed business cases and analyzed business requirements for the new products to be launched.
• Provided project leadership on software products, and streamlined the process for new product releases.
• Performed processes of product definition, project management, and prototype testing of new products.
• Worked with other programmers to recreate problems found in test. Tracked defects in tracking system.
• Led meetings with business functions and development teams to plan projects, resources, and dates.
• Participated in the overall system integration process of systems design, development, and testing.
• Implemented process controls to monitor the progress of projects and detect and remedy variances.
• Documented test case scenarios and reported weekly status. Held conference calls with support weekly.
• Consistently reviewed and approved test results, and confirmed and verified across requirements matrix.
• Confidential

Manager

• Managed 6 Million worth of inventory as well as a dedicated group of 175 full and part-time employees.

• Prepared and distributed complex, detailed, accurate, and error free monthly financial reports to executives.
• Implemented strategic programs to ensure accurate time tracking for work assigned to each staff member.
• Conducted office presentations on policies, and educated staff on processed for problem resolution.
• Monitored compliance with health/fire regulations regarding food preparation, serving, and maintenance.
• Prepared and administered Human Resource forms, accident reports, unemployment compensation claims.
• Duties included recruiting, interviewing, hiring, and training of all wage and management personnel.
• Recognized as visionary and creative thinker adept at customer service by properly aligning with sales teams, improving communications, and reducing time sales spent on non-sales related admin activities.
• Trained sales employees to better maintain their group bookings from an operational follow-up standpoint.
• Delivered quality customer service and developed loyal customers, resulting in impressive business sales.
• Performed complex recording duties for A/P and A/R to ensure accurate balances on business accounts.
• Focused on increasing quality and implementing systems for profit improvement and Hilton integration.
• Supervised guest service function to ensure action, resolve complaints, and provide superior service.