SUMMARY:

Diligent and innovative Program/Project Management executive with extensive experience across a range of high - profile assignments. Strong track record of utilizing technology solutions to enhance business performance and deliver process efficiencies across the organization. Detail-oriented professional skilled in successfully driving project completion and achieving ambitious operational and financial objectives. Demonstrated leadership capacity and an aptitude for designing and developing strategic plans to support the post-merger/acquisition cycle. Collaborative communicator adept at forging strong working relationships with a range of stakeholders.

AREAS OF EXPERTISE:

• Strategic Analysis
• Program Management
• Project Management
• Migrations & Integrations
• Research & Reporting
• Operational Growth
• Leadership & Mentoring
• Training & Development
• Client Engagement

TECHNICAL SKILLS:

MS Office Suite (Excel, MS Project, Word, PowerPoint), Lotus Notes, Lync, SmartSheets, Wiki pages, VOIP, Messaging, routers, gateways, hubs, IVR, Meeting Exchange, Extreme data switches, Impact 360/WFO, Confidential Aura Messaging.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Infrastructure Project Manager

Responsibilities:

• Facilitate the post-merger integration process across numerous enterprise-wide strategic initiatives including the development of IT Service Desk processes, hardware and software upgrades, and extensive management reporting.
• Led a core project focused on the globalization of IT Service Desk capabilities including an enhanced ticketing platform, service portal, and the development of industry leading SLA’s.
• Managed a large-scale migration from an Confidential VOIP telephony platform to a Cisco VOIP platform including innovative new features such as speech analytics, multiple adjuncts, and a dedicated call management system.
• Executed a wide variety of strategic plans and reports for Senior Executives to support resource allocation and long-term planning including financial performance, project progress, and company-wide communications.

Confidential, Englewood, CO

Senior Infrastructure Project Manager

Responsibilities:

• Managed a key infrastructure project focused on the upgrade and management of networks, servers, security protocols, and database maintenance processes.
• Led a team of Analysts and Engineers, providing strategic vision and performance management services to ensure successful project completion within the agreed timeframe.
• Delivered a complex migration project involving the transition from legacy 6k core backbone to a new 9k core backbone.
• Initiated and managed the enterprise-wide deployment of BitLocker to support ongoing business requirements.
• Provided Senior Executives with detailed progress reports and project updates to facilitate high level decision-making.
• Transitioned 37 sites from a legacy Confidential system in the data center to a new Confidential platform at a new location.

Confidential, Meridian, CO

Senior Program Manager

Responsibilities:

• Executed a major program management initiative for the enterprise transition of IT
• Managed Services to a new vendor for this health system operation with a footprint in 17 states and 104 hospitals.
• Delivered communications plans, charters, financial tracking, program planning, and weekly status reporting initiatives.
• Established and implemented a comprehensive strategic plan involving over 100k workstations, 175 field engineers, 25 remote end point services staff, security, real estate, hardware (servers, networks, data center) imaging, SCCM, CMDB, knowledge transfer, and onboarding of new resources.
• Led the post-acquisition integration process including all aspects of technical infrastructure to minimize downtime.
• Provided leadership and workflow oversight for a team of Analysts an Project Coordinators to ensure exceptional service levels in line with international best practice.

Confidential, CO

Senior Project Manager

Responsibilities:

• Delivered comprehensive project management and support for a portfolio of large Managed Services clients to ensure ongoing satisfaction and strong operational performance.
• Coordinate and contribute to weekly project status reviews across internal and external team performance.
• Forge strategic partnerships with external vendors to ensure that all customer requirements are met within agreed timeframes and budgetary constraints.
• Managed the transition of circuits and all aspects of support for over 300 sites.

Confidential, CO

Senior Program/Project Manager

Responsibilities:

• Provided extensive program/project management services while acting as the main point of contact for Confidential ’s high-value client base engaged in Managed Services multi-year contracts.
• Responsible for issue resolution, strategic planning, analysis, client engagement, and service delivery set against ambitious project deliverables.
• Developed and disseminated project progress reports to inform senior management and client representatives.
• Fostered collaborative relationships with cross-functional teams to ensure 360-degree support for project initiatives.
• Continually tracked and analyzed risks, threats, issues, and opportunities based on performance results and insights.