SUMMARY

• I’m a PMI Certified PMP (Project Management Professional) with overall 20+ years of extensive IT experience and also a Certified Scrum Master (CSM) - from Scrum Alliance. I have worked as a Scrum Master/ IT Program Manager/ Project Manager/ Technical Manager role for the last 10+ years and earlier as Tech Lead/ Programmer
• Have expertise in Agile Scrum software development practice, have a strong technical background and understanding of Healthcare/ Banking/ eCommerce software development; Good knowledge of Internet-based application development and software development terminology, approaches and project lifecycle
• Have been Consulting for last 8+ years; Prior to that I had worked in a Startup for 2+ years and had done Consulting for 4 years, worked in Providian Financials as FTE for 3 years and prior to it had again done Consulting for 4+ years
• Have worked with Banking/ Financials, Healthcare, High-Tech (Networking /Storage), Brokerage, eCommerce, Startups, Software Services/ Products, Semiconductor warehousing/ manufacturing & Insurance companies
• Have experience with managing technical IT enterprise-level Finance BI, ERP, SCM, CRM, Web application, eCommerce, software/ product related projects in their development, migration, integration, implementation, content management, maintenance, re-engineering, migration, infrastructure, Portal Apps & Data Warehousing initiative delivery phases.
• Experienced in managing multiple complex projects successfully - within scope, budget, timeline and relevant quality standards through various phases of SDLC lifecycle & project management methodologies as Agile/ Scrum, RUP, waterfall & proprietary frameworks; Worked on detailed project work plan, Resource, Release management, Budgeting, Forecasting, providing technical strategic direction, managed scope, issues, risks, assumptions, expectations, processes for the projects’ life cycle; tracked & reported status at multiple levels
• Technical skills well augmented with excellent communication, interpersonal & people skills.

TECHNICAL SKILLS

Methodologies: Agile/ Scrum, Kanban, TDD, RUP, Waterfall, PMI/ PMBOK & other “custom” project/ process management methodologies; Also did ITIL/ ITSM process implementation

Tools: /Servers: MS Project, HP PPM, Clarity, PlanView, Rally, Sharepoint, Wiki, Buzzsaw, QuickArrow, Project Server 2003, ClearQuest, Excel, Visio, Remedy, Erwin, BO, ETL Informatica, Microstrategy, LoadRunner, Silk, Grinder, Documentum, SF, LDAP/ ADS, IPlanet, Apache, BEA Weblogic, IBM WebSphere, SVN, PVCS, CVS, iTrack, Bugzilla, Unix, VMWare

CRM/ERP: Oracle R12 ERP, Oracle SCM, Sales Force, SaaS/ Cloud, PeopleSoft/HR, Vantive CRM, Siebel CRM, GEAC (ERP), Hyperion, Essbase, BO, JIRA, Vignette, BI/ DW technologies

Languages/DB: Java/J2EE, JSP, PL/SQL, Web Services, .Net; Oracle 11g, Sybase, SQL, DB2.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Program Manager/ Scrum Master

Responsibilities:

• Managing multiple Projects for enhancements related to IDS Offering and Customer Framework (OCF) Program that delivers a set of analytic experiences, that enables deeper, connected insights to drive strategic actions and outcomes;
• It centrally solves for the most critical business questions across key stakeholders: DMe, Sales, Finance, Marketing and Customer Service. OCF has Run the Business - Weekly & Daily dashboards, with Metrics that span across the journey of the Customer (Discover, Free/ Try, Buy, Use, Renew, Summary); Also OCF has Galaxycube, which is a massive on-line analytical processing cube that sits on top of the IDS Unified Data Layer encompassing Confidential 's most strategic data assets, capturing a comprehensive, yet highly interactive view of end-to-end customer events and attributes
• Managed projects end to end, using Agile Scrum and Kanban boards, on JIRA; Managed multiple Sprints, with Scrum teams across global offices;
• Organized and ran Sprint Planning/ Refinement sessions, Daily Standups, Sprint Reviews and Retrospectives with the project team and Product Owner; Managed User Stories with Acceptance Criteria and definition of done, managed team’s scope for weekly releases, documented risks and blockers.

Confidential, San Francisco, CA

Sr IT Project Manager

Responsibilities:

• Managing multiple Projects related to in Product rollouts, Data Warehouse, Pharmacy Claims integrations, Digital, Facets enhancements, Portal (Member & Provider) enhancements and Sterling integration projects
• Managed projects end to end, using Agile Scrum and lean Kanban approach, maintain JIRA and Kanban boards
• Create User Stories with Acceptance Criteria and definition of done; Organize Sprint Planning/Grooming sessions, Sprint Reviews and Retrospectives with the project team and Product Owner; Facilitate daily SCRUM meetings and document risks and blockers
• Worked on Integration effort - with 3rd parties as Salesforce, Argus, CVS, Sterling, Broadridge, Centers for Medicare & Medicaid Services (CMS), Arvato, CalPERS, SCO;

Confidential, Pleasanton, CA

Project Manager

Responsibilities:

• Working on multiple Claims integration projects - for multiple regions, teams/ Vendors for internal KP Claims processing applications integration with KPCC Tapestry enterprise platform, using Agile/ Scrum
• Technologies used: MS Project, Clarity/ Niku, HP QC, Sharepoint, KPCC Tapestry enterprise platform, RallyDev.

Confidential, San Ramon, CA

Sr Project Manager

Responsibilities:

• Working on multiple BI Data Warehousing Projects - for multiple LOB Groups within the Bank (as Digital Channels, Marketing, Wealth Management, Treasury, RBG, Legal/ Compliance) & other Vendors; Did Integration projects with new applications & initiatives as CDD, OFAC, Online/ Mobile Banking, Wealth Mart, Enterprise CRM for building Warehouse & Data Marts; Also, worked on Compliance KYC initiative to enhance Customer Information Security
• Manage multiple strategic integration projects, end-to-end for successful delivery using Agile/ Scrum & waterfall methodologies; Partner with Business and Internal teams to define, streamline, automate, and scale business systems, processes, and integrations into the Enterprise Data Warehousing platform, with MDM Strategic approach; Worked on desktop & mobile related projects
• Establish and maintain the project vision, scope, design, schedule, budget, and resource plan; Work with stakeholders to help establish business priorities and work with Team, Vendors (as Fiserv) to prioritize efforts; Do weekly Status updates, Budget “trend” Analysis, project plan updates to ensure full control on the projects
• Technologies used: MS Project, Sharepoint, HP QC, Oracle 11G, ETL Informatica, Tableau, Microsoft Dynamics & SalesForce CRM Tools, Scrum, Kanban - Jira.

Confidential, Pleasanton, CA

Project Manager

Responsibilities:

• Working on multiple Claims projects - for multiple regions, teams/ Vendors, with budget of 3mn+; Integrating with new Code Editing Vendor S/W for Claims processing - did end to end management as part of HealthPlan PMO; Did Performance Testing, BC/ DR planning as part of the deliverables, using Waterfall & Agile/ Scrum
• Managed large scale Integration projects on in-house applications, Business Rules based ClaimsXten/ TPS COTS system by Confidential ; Worked with KP Security group to get Security review for Vendor integration
• Technologies used: MS Project, Clarity/ Niku, HP QC, Remedy, Sharepoint, Confidential Total Payment Solution (TPS), Dell Xcelys and Diamond 950 Claims products, Web Services, TWS, Oracle, Java, Mainframe, RallyDev.

Confidential, San Jose, CA

Program Manager

Responsibilities:

• Working on end to end technical management on the projects for the Finance BI suite of Applications & for Cisco Acquisitions Integration thru ERP or non-standard process - all built on Enterprise Data Warehouse
• Technologies used: Agile/ Scrum, HP QC, Remedy, Enterprise Document Management (EDM), Hyperion HUPA, Essbase 11.x, Business Objects (BI) suite, ETL Informatica, Teradata, OBIEE.

Confidential, San Jose, CA

Sr Technical Project Manager

Responsibilities:

• Working on multiple projects related to Oracle EBS Supply Chain Apps (Finance-P2P/I2C/R2R, Oracle ERP, SCM, PLM & HRMS modules) related enhancement projects; Other projects were Demand Forecasting, LSS, Hyperion Planning, Quote to Order, Marketing, Sales Hierarchy, Products/ Services Contracts Management; Data Center Upgrade “GDCP” implementation projects (migration to UCS h/w) & rest that were part of the ERMO Rel cycles
• Did technical management of multiple projects, following ERMO Release cycle, primarily from the Enterprise Performance, Capacity & Production Support criteria; did Resource, Release, Budget & all round management
• Technologies used: MS Project, HUPA, Agile Kintana/ HP PPM 7.1, HP QC, Remedy, Cisco EDM, ERP, SCM, Oracle Apps, Oracle Demand Forecasting, Oracle 11g, OBIEE, Hyperion Planning 7.3 HUPA, Testing Tools - as Load Runner.

Confidential, CA

Technical Project Manager

Responsibilities:

• Managed multiple projects related to Application enhancements, migration, CMS Integration, interface changes and maintenance effort for wholesale finance warehouse “ProfitMax” Customer Profitability Application - effort was driven by the merger integration within the bank; also worked on infrastructure upgrade project
• Did end to end technical management on the projects - Lead effort with vendor, enterprise & cross-functional enterprise resources; Lead & managed team of 15+ people
• Technologies used: MS Project, Plan View, STAMP, CREST, SharePoint, CQ, PAC2000, Oracle 10g, Pro*C, Perl.

Confidential, San Jose CA

Technical Manager/ Project Manager

Responsibilities:

• Worked in this software product company, with customers & internal teams (PM, Eng, QA, Services, Support), delivering web based product application development, systems integration and implementation projects.
• Managed multiple complex product feature enhancement, “custom” development, integration & implementation projects for the web application product; Managed mid-size onshore & offshore teams, partnering to develop solution design architecture - ensuring end-to-end successful execution
• Managed multiple web development projects using Scrum methodology - in the Scrum Master role - using burn down spreadsheets and Rally s/w; Achieved efficiency with scale down of product backlog, predictable product releases, quality deliverables, lower TTM & increased ROI to company & clients
• Managed Data Warehouse (DW) projects – worked on the OLAP DW built for BI analytics/ metrics reporting
• Managed multiple and concurrent post-sale client engagement projects for implementations of Certus Compliance product for SOX, PCI, ITIL & other compliance initiatives
• Did a successful small-scale implementation of ITIL within the company, defining processes and SLAs for the internal IT team and our external “elite” SaaS customers - so as to deliver premium value service, on Sales Force
• Technologies used: Sales Force CRM Support Services portal, JIRA, Vignette Portal, SaaS, Project, Agile/Scrum, Rally, ITIL, QuickArrow, Java, Oracle, SQL, WLS Portal, Websphere, Crystal, Informatica, MicroStrategy, iTrack, Wiki, VMWare.