We provide IT Staff Augmentation Services!

It Project - Service Delivery Manager Resume

5.00/5 (Submit Your Rating)

Glendora, CA

SUMMARY

  • Master of IT - Project Management, Scrum Master, Business Intelligence and Service Delivery. Extensive hands-on Manager Skills working with Executive Team, Key Stake Holders, Application Architects, Business Owners, Multiple Project Management Team, Information Security Team, Database Team, Development Team, Testing Team, Change Management Team, Release Management Team, Onsite, and Offshore Team experience in order to deliver Projects On time, and within Budget.
  • Strong experience to work with Executive Team, Business Owners to Plan entire IT Portfolio, Client Merge /Acquisition, Road Map, Budget, Resource, Technology Analysis, Industry best practices Approach, Monitor, and Report process
  • Very Strong Project Management Technical experience on PMP, PBS, WBS, PERT, Gantt Chart, SAP- FI, CO, BI/BW, MS Visio, Project Plan, Power Point, Word, Excel, Linux, Mac, Windows Server Architecture, Jira, Hardware, Networking, VPN, Firewall, LAN, CA PPM Clarity, Troubleshooting, Active Directory, DNS, Security Certification, FDA Rules, ITIL, Six Sigma, DB, HTML, XML, API, Cloud, Mobile, AWS Process, and Procedures.
  • Effectively Managed High Risk Acquisition, Data Center and Middleware Projects. Involved to manage the smooth transition between both Business Process, and Technical environment like Business Intelligence, Web Hosting, Payment Gateway, Networking, User Data, Data Migration, and Data warehouse, Compliance Request, Online Banking, KYC, ATM and Credit Card Processing.
  • Strong Experience on over all BI, Water Fall, Agile Software Development, Change Management, Integration Authentication, Project Tracking, Middleware, Functional, Regression, Performance, Smoke, UAT, CAB Approval, Release Management, Go live Activity, and IT Audit Management experience.
  • Having very strong experience to build, and Implement New Data Center, End to End Business Intelligence, Project Management, Project Status Tracking-using Jira / ALM, Backend Analysis knowledge using MS SQL, and Oracle DB.
  • Strong Product Owner, and Scrum Master Experience to Negotiate, Communicate, Customer Relationship. Organize Stand-up Meetings, Define and Announce Releases, Train the Team, Provide Extensive Leadership for entire Agile Process, Motivate the team for Continues Improvement, and Passionate to meet the Project deadline on time.

TECHNICAL SKILLS

Business Intelligence: SAP - FI, CO, BI/BW, Power BI

Project Management: PBS, WBS, Gantt chart, CA PPM Clarity, Logic Network, PERT chart, MS Visio, MS Project, MS Word, MS Excel, Power Point, Share Point, Red Mine, and WIKI

Quality Management Rules: ISO 2009, 9001, FDA, CAPA, NIST

Scripting Languages: HTML, VB Script, Java Script

Cloud: Amazon Web Service

Trading Systems: Opics, Calypso, Endur, FX Trading

Web Server: IIS, Apache, Google, Amazon

Browsers: Internet Explorer, Google Chrome, Safari, Opera, Fire Fox

Operating Systems: Linux, Windows, iMac, UNIX

Databases: MS Access, SQL Server, DDL concept, Oracle Server, Oracle EBS, Toad

Requirements: JIRA, MS Team Foundation, ALM, Quality Center, CaliberRM

Source Control: Visual Source Safe, SVN, Mercurial, MSDN

Issue Tracking Tools: Jira, ALM, Quality Center, Test Track, Team Track, MS Test Manager, Light House

PROFESSIONAL EXPERIENCE

Confidential

IT Project - Service Delivery Manager

Responsibilities:

  • As a Sr.BI / IT Project Management consultant worked with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Data Warehouse Team, Middleware Team, Testing Team Managers to implement IT Project Management Policies and Procedures inside the Bank.
  • Assisted Executive team to Build and Establish Business Intelligence, SAP BI/BW, IT Portfolio, Team Budget Plan, Yearly Road Map, Resource Planning for all IT Project Deliverables.
  • Adherence to establish SDLC Project Management Process, Requirement Gathering, Documentation, Report Matrix, Project Plan, WBS Procedures, Time Line Management, Risk Assessment, Requirement Gathering, and Go live Activity
  • Implemented new IT Project Management policies and procedures for KYC, ATM, LOAN PAYMENT GEATWAY, CREDIT CARD, TELLER, SINGLE SIGN ON, ONLINE BANKING, IBB, SEM, E-STATEMENT, SMS, CORE BANKING, MIDDLEWARE, B2B, WIRE TRANSFER, ECMS, FX TRADE, SWIT, ISLAMIC BANING and ADMIN applications
  • Trained multiple Business, Dev, Data Base and multiple teams to Gain IT Project Management Policies and Procedures, Documentation, Share Point, Bug tracking, and Reporting Technicality inside the Bank.
  • Build Monthly Service Report to present status of the Project Delivery to Executive Team

Confidential, Glendora, CA

Sr.IT Project Manager and Scrum Master

Responsibilities:

  • Worked with Executive Team, Business Owners, Key Stakeholders, Key Functional Managers, Business Managers, System Architect, Business Partners, Data Warehouse Team, Vendors, Change Management Team, Development Team, Testing Team Managers and Customer Services to Develop and Deliver high quality system
  • Managed to work with Business Owners, Key Functional Managers, Business Analysts, System Architect, Development Team, Middleware Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for SaaS environment
  • Scrum Master and Product Owner for Multiple Projects to Demonstrate the solution to the Key Stakeholders, Organize the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules,
  • Assisted Business Owners, Executive team to Build and Establish BI, IT Portfolio, Team Budget, Road Map, Resource Planning, Data Warehouse Planning, implement Industry best practice for all the Project Deliverables.
  • Maintained the Business Product Backlog to well Understand, Update Key Stakeholders input to determine the definitions, Train the Team to understand the Scrum principles in order to deliver high quality system.
  • Participated on the Business Requirement, Data Analysis, IT Audit process to Analysis and Identify Technical gaps to improve entire Project Management Scope, Hire, Mentor, Monitor and Control, Deliver assigned Projects on Time.
  • Managed entire DevOps concept - CI/CT/CD, API Implementation process and work with Customers to prioritize functional feedback and Participate as a Product Owner / Scrum Master for Entire Agile Projects.
  • Managed multiple Large, Medium, Small Projects simultaneously, Building Business Requirement, Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detail of visual in order to complete the Project Successfully, Provide regular Day-to-Day planning and organize the work with other Team.
  • Managed entire Agile and DevOps Process Plan, work Flow Analysis, Status Tracking, Release Planning and Report Matrix, Continues Integration, Real Time Collaboration, Issue Tracking using Jira
  • Managed to Utilize CA Clarity, SAP FI & CO, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish Documents in to the Share Point.
  • Participated Business Requirement review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple client requirements.
  • Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point for Future references.

Confidential, Los Angeles, CA

Sr. IT Project Manager and Scrum Master

Responsibilities:

  • Worked closely with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, Project Management Team, Business Team, System Architect, Data warehouse Team, Vendors, Development Team, Testing Team Managers, Networking and Hardware support Team to develop and deliver high quality systems for the FX and Trading Financial application Projects.
  • Managed to Implement and Deliver Large (2 -4 Million) New Infrastructure Project to Re-build entire Business Requirement, Technical Architecture, Firewall, LAN, Hardware and Software systems for financial environment.
  • Managed IT Project Management policies and procedures for KYC, ACH, ATM, LOAN PAYMENT GEATWAY, CREDIT CARD, TELLER, SINGLE SIGN ON, ONLINE BANKING, IBB, SEM, E-STATEMENT, SMS, CORE BANKING, MIDDLEWARE, B2B, WIRE TRANSFER, ECMS, FX TRADE, SWIT, ISLAMIC BANING and ADMIN applications
  • Worked with Senior Management, Business Owners team to Analysis, Data Analysis, Budget, Road Map and Industry Standard best practice Technical Structure, Resource Plan, Third Party Vendor Negotiation, Risk assessment, IT Audit reporting process.
  • Scrum Master for Multiple Projects to demonstrate the solution to the Key Stakeholders, Organized the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules, Make sure the Product Backlog priorities are Transparent and Clear.
  • Maintained the Data Warehouse, Product Backlog to well Understand, Updated Key Stakeholders input to determine the definitions, Trained the Team to understand the Scrum principles in order to deliver high quality system,
  • Managed multiple Large, Medium, Small Projects simultaneously, Build Business Requirement, Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detailed Proposal Plan in order to complete the assigned Project Successfully, Provide regular Day-to-Day planning to the 8-10 direct report team members and organize the work with external team members.
  • Managed to work with Business Owners, Key Functional Managers, Business Analysts, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for SaaS environment
  • Managed entire Agile Process Plan, work Flow Analysis, Status Tracking, Release Planning and Report Matrix, Continues Integration, Real Time Collaboration, Issue Tracking using Jira
  • Managed entire Data ware house Projects, FX, Wire Transfer, Compliance, Mobile Service and Video interaction, ACH, KYC, Fraud Monitoring, Middleware Domain, E-Commerce and Digital Banking Projects.
  • Managed both Onsite and Offshore direct report team, Assigned, Monitored, Supported and Performance Tracking to deliver assigned Project on time.
  • Managed to Utilize CA Clarity, SAP, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point and WIKI.
  • Managed to follow the industry standard ISO 2009, 9001 and FDA Rules & Regulations approach to build the Entire Bank Trading and Financial applications.
  • Managed to work on Multiple Business team and Projects on both Water Fall and Agile methodology simultaneously and participate as a Product Owner / Scrum Master for Entire Agile Projects.
  • Managed to work effectively with Internal and External Client, Third Party Vendors, Senior Executives Management, Project Sponsors and Governess Committees to facilitate necessary decision for entire Project deliverables.
  • Participated weekly Business Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple Business requirements.
  • Managed to Develop and Maintain Detailed documentation for Business Requirement, Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point & WIKI for Future reference.

Confidential, San Diego, CA

IT Project Manager and Scrum Master

Responsibilities:

  • Mentor and Leader for entire Teller, Mainframe, Data Ware house, Digital Banking, Wires, FX Trade, ACH, KYC, Hardware, Networking, Online and Mobile application Projects.
  • Worked with Business Owners, Executive Team, Key Stakeholders, Key Functional Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Testing Team Managers and Customer Services, Hardware, Software, Networking teams to Develop and Deliver high quality system
  • As a Project Manager worked very closely with Business Owners, Key Functional Managers, Business Analysts, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for SaaS environment
  • Managed IT Project Management policies and procedures for KYC, ATM, LOAN PAYMENT GEATWAY, CREDIT CARD, TELLER, SINGLE SIGN ON, ONLINE BANKING, IBB, SEM, E-STATEMENT, SMS, CORE BANKING, MIDDLEWARE, B2B, WIRE TRANSFER, ECMS, FX TRADE, SWIT, ISLAMIC BANING and ADMIN applications
  • Assist executive Business Owner and IT team to Manage entire Business Intelligence Process, IT Portfolio, Client Marge / Acquisition, Data Warehouse, Road Map, Budget Planning, Resource Planning, Technology Analysis, Industry best practices Plan, Manage, Monitor all Large (5-7 Million), Mid (1-4 Million) and Small (100K - 500K) Project Deliverables.
  • Scrum Master for Multiple Projects to demonstrate the solution to the Key Stakeholders, Organized the Stand-up Meetings, Negotiate Priorities, Funding, Scope and Schedules, Make sure the Product Backlog priorities are Transparent and Clear.
  • Maintained the Business Product Backlog, Data warehouse to well Understand, Updated Key Stakeholders input to determine the definitions, Trained the Team to understand the Scrum principles in order to deliver high quality system, Promoted and Educated self-Organization within the team.
  • Managed High Risk Acquisition Projects, when merging new environment, involved Business Process Analysis, Data Analysis, Risk Assessments, Technical Dependency plan, Payment Gateway, Web Hosting, Credit Card associations, Online Banking, Teller applications, Data Base merge, Data Migration Plan, User Data verification and Training process are completed 100% smoothly during the Transition Period.
  • Managed multiple Projects simultaneously, Build Project Plan on Project Break Down (PBS), Work Break Down Structure (WBS) level with team participation to estimate detail of visual in order to complete the Project Successfully, Provide regular Day-to-Day planning and organize the work with other Team
  • Managed to Utilize CA Clarity, SAP, Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point and WIKI
  • Managed entire Agile Process Plan, work Flow Analysis, Status Tracking, Release Planning and Report Matrix, Continues Integration, Real Time Collaboration, Issue Tracking using Jira and ALM, Quality Center
  • Participated weekly Business Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to multiple Business requirements
  • Managed to work effectively with Internal and External Client, Third Party Vendors, Senior Executives Management, Project Sponsors and Governess Committees to facilitate necessary decision for entire Project deliverables and Managing both onsite and offshore direct reporting team
  • Managed to follow the industry standard ISO 2009, 9001 and FDA Rules & Regulations approach to build the Entire Banking and Financial applications.
  • Coordinated the yearly DR and IRP exercise Projects to measure production health, provided technology assessment report to the IT Audit Process team, Managed to work on Multiple Projects on both Water Fall and Agile methodology simultaneously and Participate as a Product Owner / Scrum Master for Entire Agile Projects.
  • Managed to Develop and Maintain Detailed documentation for Business Requirement, Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities and Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point & WIKI for Future reference.

Confidential, San Diego, CA

Project Management Consultant

Responsibilities:

  • As a Project Manager worked very closely with Business Owners, Key Functional Managers, Business Analysts, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for SaaS environment
  • Managed to Design and Develop Business Requirement, Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver 2006 Quicken Book Entitlement Project within Budget and On Time.
  • Managed to Utilize Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point.
  • Worked very closely with Hardware, Software, Networking team for QA test Lab set-up Project
  • Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities, Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents for Future reference

Confidential, Carlsbad, CA

Project Lead Consultant

Responsibilities:

  • Worked closely with Key Functional Managers, Business Owners, System Architect, Development Team, Testing Team and Customer Services to understand and gather necessary information to develop Project Plan, Functional specifications for e-Commerce Project.
  • Managed to Design and Develop Business Requirement, Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver Bio-Tech e-Commerce Project within Budget and On Time.
  • Managed to Utilize Gantt Chart Structure to Design, Plan, Schedule, Construct, Map, Dependency flow, Risk Assessment, Roles & Responsibilities, Create Report, Delivery, Out Put Capabilities Process and work with entire Project team and Management team in order to deliver the weekly status, Update and Publish the Documents in to the Share Point.
  • Organized Weekly Team Meetings to Track & Evaluate Status process and Developed Matrices, Documentation and reported the weekly status to Senior Management Team.
  • Participated weekly Release Requirement Review analysis meetings, CAB Approval, New build Go-live activities, Dependency analysis, Risk analysis and Go or No Go decision making procedures according to Business requirements
  • Worked very closely with Hardware, Software, Networking team for QA test Lab set-up Project
  • Managed to Develop and Maintain Detailed documentation for Project Proposal, Time Line Tracking, Delivery, Performance Status, Technical Flow, Backlog Priorities, Issue Log, Lessons Learned summaries to Update, Publish and maintain the entire Project Documents in the Share Point for Future reference

Confidential, Sunnyvale, CA

Business Analysis Consultant

Responsibilities:

  • Liaised with Business Owners, Programmers and Users to understand necessary information to Implement New Project Plan based on functional specifications.
  • Designed and developed high/detailed level Business Requirement, Project Plan and Managed to Design and Develop Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver SaaS Project within Budget and On Time
  • Managed to Analysis and Advance the knowledge working with Server Architecture, Hardware, Networking, VPN, Firewall, LAN, Active Directory, DNS, Security Certification, FDA Rules, DB, Java Script, HTML, XML, Integration, API, QTP, QC Manual & Automation, Load Testing, UAT Team closely to integrate Technical Characteristic in to the Project Proposal process
  • Organized Weekly Team Meetings to Track & Evaluate Status process and Developed Matrices, Documentation and reported the weekly status to Senior Management Team

Confidential, Redwood City, CA

Business Analysis Consultant

Responsibilities:

  • Worked with Executive Team, Key Stakeholders, Key Functional Managers, Business Managers, System Architect, Business Partners, Vendors, Change Management Team, Development Team, Testing Team Managers and Customer Services to Develop and Deliver high quality system
  • Liaised with Business Owners, Programmers and Users to understand necessary information to Implement New Project Plan based on functional specifications
  • Managed to Design and Develop Project plan, Budget Estimation, Resource Plan, Road Map, Status Report and Successfully Deliver Streaming Media Online Project within Budget and On Time.
  • Organized Weekly Team Meetings to Track & Evaluate Status process and Developed Matrices, Documentation and reported the weekly status to Senior Management Team

We'd love your feedback!