Project Manager / Environment Manager Resume

SUMMARY

Senior award winner IT professional with over 20 years of experience in software development, project management, release management and environment management.
Managed Projects budget of $500K - $10M with 50+ global in-house and vendor managed resources.
Delivered and managed enterprise wide range of IT project such as Confidential CRM, Product Engineering, Oracle ERP, Web Portals, Workday Implementation, ServiceNow (ITSM) across Marketing, Sales, Customer Service, HR business, Business application, IT infrastructure units.
Experience in managing waterfall and Agile (SCRUM) projects
Worked and drafted different SOW for project deliverables
Developed and Implemented PMO processes such as Project Intake, Release Management Resource (Human and environment) planning scheduling across conflicting initiatives, Vendor Management, risk management using qualitative and quotative analysis which helped to deliver projects 90% on schedule and lowered the overall program cost
Lowered the system downtime by 10%-12% by implementing rigid access control policy and implementation and IT infrastructure systems builds for non-production environment
In depth knowledge of different IT applications and technologies such as SFDC, ServiceNow, ERP, XML, JAVA, Web Services, REST API, middleware software, application server
Architected and designed commerce (payment, shopping cart) functionalities
Proven leadership in Project management, human resource management, project planning, financial management, stakeholder and Vendor management, risk management, and Best Shore resource management
Deep understanding of different IT legal and security compliance requirements such as SOX, PCI, data privacy
Acted as liaison between IT application and IT Infrastructure on new data center built.

TECHNICAL SKILLS

Project Management Tools: MS Project, HP ALM, ServiceNow, Service Exchange, JIRA, Jenkins, Remedy, Microsoft Office Tools, Sharepoint,HP PPM

Enterprise Packages: Oracle ERP, SFDC, Workday, ServiceNow, AEM, ATG eCommerce, IBM Websphere, Oracle BEA WebLogic

Middleware: TIBCO, MuleSoft

Web Development: XM,.Net, Java, J2EE, SOAP (SOA), Web Services, REST API

PROFESSIONAL EXPERIENCE

Confidential

Project Manager / Environment Manager

Responsibilities:

Managing M&A and CRM projects release life cycle for SFDC (Lighting) Sales and Support, SFDC Integration with Oracle ERP and Workday Cloud, Subscription platform
Environment Manager for M&A project (Commerce Cloud)., Confidential on Confidential
Managed in-house ITSM solution IT Cloud
Deliver and Manage internal IT SFDC environments and boundary systems such as SFDC, Oracle, Jitterbit, Mulesoft, Workday to support multiple IT projects

Symantec Corporation

Technical Project Manager / Environment Manager

Responsibilities:

Managed various waterfall projects life cycle for SFDC Sales, SFDC Integration with Oracle ERP and Workday, Global Subscription platform using Zuora, SFDC Service Contracts.
Scrum Master for major project, which replaced on-premise global trade management with cloud global trade management.
Managed different vendor contracts and their SOW/ RFP, and different resources allocation as per project budget and requirements
Developed and Implemented Confidential (SFDC) Test Sandbox utilization strategy to minimize Confidential licensing cost
Developed environment technical dependency matrix for cross functional applications
Implemented Confidential best practice for Source Code management and deployment Automation, which lowered the 15%-18% of overall project cost/schedule
Published rigid access controls governance and policies for business applications such as SFDC, Oracle ERP, TIBCO, Web Applications
Built team competency on change control board (CCB) process, coordinated across technical teams,
Coordinate between Application Development Teams and different infrastructure teams such as storage, Firewall, Load Balancer.

Confidential

Technical Project Manager

Responsibilities:

Managed applications development projects up to $1M budget and global team of 50+ resources includes infrastructure, digital experience, Oracle ERP teams.
Implemented and managed key program which transformed old contact center telephony systems with Cisco’s Unified Contact Center (UCCE) systems.
Demonstrated expertise in vendor management, specifically in RFP, vendor’s SOW, cost and resources allocation.
Worked with business on project intake, requirements and scope management
Architected commerce portal with shopping cart with asynchronous license fulfillment
Used different payment API
Implemented the 2 projects with Agile (SCRUM)
Lead the resources from on-shore and off-shore teams to prepare technical analysis document and development
Work with cross-functional teams such as QA Manager, ITO

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