SUMMARY

• Project Manager currently working as IT Project Manager / Scrum Master for NEW HORIZONS Company, TX, USA.
• 8 years of total IT experience on wide range of development, maintenance, migration & legacy modernization projects on Large scale Enterprise Applications with N - Tier/Service Oriented distributed/non-distributed architecture with Responsive UI, Microsoft/Mainframe Technologies with Web/Windows platforms
• 8 years of project management experience on multiple concurrent IT projects using industry best practices and standard processes on Waterfall, Iterative life cycle with Agile-Scrum
• Proven track record of achieving high client satisfaction through sustained quality deliveries and execution excellence with continuous improvement techniques through all phases of SDLC from project initiation to closure under tight timelines and budgetary targets
• Demonstrated effective decision making, negotiations and problem-solving techniques and excellent communication and interpersonal skills to build strong relationships, to influence without authority and to motivate cross-functional multi-site project teams in a matrix environment

TECHNICAL SKILLS

Project Management: MS Professional Project Manager (MPP), MS Visual Studio Team System, HP Project & Portfolio Manager (PPM), HP Quality Centre(QC), MS Visio, MS Office Products (Word, Excel, PPT, Outlook)

Project Documentation: Proposals, SOW, Project Charter, Stakeholder Matrix, WBS, Project Plan, Risk Register, Status Reports, Dashboards & Governance Reports, Causal Analysis Report, Closure Reports, Case studies and Playbooks

UML: Use Case, Sequence, Activity, Component, Class & Object diagrams, ER Diagrams

Technical Background: Microsoft technologies (VB, ASP, .Net Framework, C#, VB.Net, SQL Server), Web technologies (HTML, DHTML, CSS, JavaScript), Java, IBM technologies

Domain: Insurance Domain (Mainly P&C - Policy Rating/Quoting/Underwriting/Issuance & Administration, Claims Processing, Billing & Reporting Systems, Interfaces)

Sourcing Model: Staff/Resource Aug Vs Managed Services (Fixed Price Vs T&M Billing Model)

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Project Manager/Scrum Master

Responsibilities:

• Project Manager/Scrum Master on multiple Loss Mitigation SaaS applications such as Early Resolution and Clarifire.
• End-to-end Project Management - Developed Integrated Release Plan, managed overall Scope and program Financials & Status Reporting within a multi-vendor environment
• Efficiently managed Sprint Ceremonies - Sprint Planning, Prioritization, Estimation, Grooming, Commitment, and Sprint Review meetings
• Performed requirements elicitations and worked closely with the Product Owner to define Acceptance Criteria and Success criteria for User stories in the product backlogs
• Worked with the Release Management during Production Implementation Planning & Rollout
• Leveraged and maintained JIRA for User Stories, Task management, onsite-offshore collaboration, transparency and backlog management.
• Maintained and Managed project budgets & financial forecasting.
• Continuously made recommendations and proposed technical/non-technical solutions to solve both technical & business problems
• Using Agile Jira, helped develop, prioritize and groom the backlog, facilitated all Scrum events, resolved impediments and generated dashboards for continuous progress tracking and reporting.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Acted as Agile Jira administrator, creating new ticket types and workflows geared to optimize productivity.
• Participated in quarterly PI planning meetings to synchronize and integrate Agile release across enterprise
• Managed Continuous Integration & Continuous Deployments processes
• Worked with various stake holders and worked on Continuous quality improvement plan, and to avoid cost, quality and schedule slippages
• Managed day-to-day aspects of project at all phases. Working in Agile methodology using SCRUM framework. Hosting daily scrum calls, status meetings for CIP, Connectech portals
• Tracked project progress, upcoming milestones and deliverables and do project Status Reporting
• Communicated effectively with senior leadership team, IT managers and stakeholders at all levels

Confidential, Irving, TX

Project Manager / Scrum Master

Responsibilities:

• Managed and completed CPE projects and Life Cycle projects on schedule and under budget
• Executed and maintained project management processes in the areas of project schedule, quality management, communications management, risk/issue management, and change management.
• Supported Verizon Credo through adherence to company policies, processes and practices.
• Developed and maintained project schedules and calendars with the input and assistance of transitionleads.
• Provided migration schedules to internal team, OM and Customer within Verizon platform using Clarity PPM
• Facilitated team meetings, providing meeting minutes and action items where needed.
• Built strong communication channels with internal stakeholders in various departments: Sales, Professional Services, IT Operations, Development teams, Release Management, Networking.
• Managed projects with an averaged budget of $5M and above.
• Tracked tasks assigned to the project team and prepared regular status reports and updates in Clarity
• Reported defects using Jira bug tracking tool and monitored them until resolution
• Assisted the global program management team office and the Clarity PPM Execution team in the enhancement of value, reporting, effectiveness of project portfolio methodologies, processes and procedures
• Worked with IT team in SAFe Agile methodologies and developing a strong understanding.
• Tracking project changes and produced updated schedules.
• Gathered and reported performance measurement of on-going progress.
• Ensured smooth communication within the project team and other cross-functional teams.
• Interfaced with internal/external stakeholders on a regular basis.
• Prepared and documented Day 1/Day 2 support documentation and acceptance criteria.
• Products delivered: VOIP, MPLS, Porting, Ethernet (TYPE 1-4)

Confidential, Lewisville, TX

Responsibilities:

• Successfully adapted to various roles (Project Manager/ScrumMaster/BA/QA) within the organization
• First in the IT Department to get Certified as a ScrumMaster and a Manager in Software Quality
• Developed knowledge on Loss Mitigation Processes and became a SPOC to lead multiple SaaS application implementations successfully.
• Efficiently built and managed Client relationships.
• As a Certified ScrumMaster, worked efficiently and diligently in driving Sprints for a major project #Project Phoenix and received appreciation from Leadership team
• As an SME, was responsible for designing Training programs to new hires in the Loss Mitigation team for the new SaaS applications
• As a Lead Resource, mentored several resources with respect to Technical and Non-Technical aspects of the projects.
• Analyzed the Business Process along with the prior project documentation for complete understanding of the project and contribute in the Business Process Model re-engineering and optimization.
• Interviewed SME’s (subject matter experts) and RMR’s (risk management representatives) in order to better understand the business process.
• Performed extensive Document Reviews and GAP analysis to get a thorough understanding of AS-IS business process model and develop TO-BE business process model and created Workflows using Signavio.
• Conducted high-level requirement gathering sessions with Business Owners, risk analyst and concerned teams for requirement elicitation via JAD sessions, Interviews and Brainstorming sessions.
• Created Business Requirement Document (BRD), Functional Requirement Document (FRD) and Request for Proposal (RFP).
• As a Scrum Master, facilitated and conducted the Backlog Grooming Meeting, sprint planning meeting, the daily scrum standup meeting and Scrum of Scrums.
• As a member of the Process Improvements team, continuously provided support and inputs to enhancing quality of internal project team’s performances and worked on developing efficiency
• Worked closely with Leadership team in Vendor evaluation and management
• Demonstrated leadership in driving changes from Iterative waterfall processes to Agile processes in support of the organizational changes and newly set goals
• Played a key role in transforming the team from “Doing Agile” to “Being Agile”.
• As a Certified Manager of Software Quality (CMSQ) Successful guided, motivated other team members in the organization to drive quality by coaching, mentoring Best practices in Quality Management

Confidential

Responsibilities:

• Managing small projects valued at $100K-$125K from kick-off to shipment of variable frequency drives tracking assembly, testing, quality checkout and delivery of O&M documentation
• Supporting Witness Testing activities to include coordinating testing activities with operations, updating Factory Acceptance Testing Plans, facilitating Customers during testing, and developing action plans (punch lists) when test is completed
• Supporting the Daily Production meetings for the Water-Cooled drives on schedules, action resolution, and coordination of drive activities with other teams (Engineering, Manufacturing, Quality Assurance, Shipping, Testing)
• Maintaining project schedules in MS Project and SAP
• Assisting with typical daily activities and deliverables as required in project scope
• Providing support for material and documentation tracking and expediting activities
• Led the planning and implementation of a project with $1 MN budget; facilitated the definition of project scope, goals, and deliverables. Utilize Jira for tracking of Program Initiatives, epics, stories and spikes
• Created and maintained project plans and project documentation; tracked milestones and deliverables; tracked risks, issues, decisions, and change requests
• Planned and facilitated meetings; distributed meeting minutes and status reports to project teams with multiple work streams. Validation lead and member of an Agile scrum team developing a modular infrastructure solutions product.
• Handled all Deposit Product department project requests; prioritized and tracked status of each request until the project was started. Maintained large product map requirements document for bank integration
• Authored data validation worksheets for Retail product validation and QA tasks to be completed post bank conversion. Coordinated integration tasks for mock and Go Live conversion events
• First implementation in Agile for this project team. Mentored and coached the team members on Agile practices and standards.
• Created Gantt Chart to illustrate the project schedule for Executive committee.
• Managed stakeholder expectations, status, risks, issues, escalation & and created product release plan
• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Effectively communicated weekly project status, burn down charts to executive and business leadership
• Prepared Cost benefit analysis, calculated Benefit to cost ratio, and conducted GAP Analysis
• Resolved impediments by coordinating and collaborating with the cross-functional teams.
• Achieved 100% compliance on the Agile standards by enforcing Agile methodologies.
• Implemented and supported Sprint planning and retrospective activities.
• Provided technical support for Sprint Cycles and testing with Rally tool.