SUMMARY:

• An innovated Project Manager supporting IT/Business initiatives using Agile, Waterfall or a hybrid of both.
• Delivering projects from end - to-end, including scoping, writing specs, setting up the RACI matrix, and architecture planning driving projects to production using Project life cycle models, SDLC methodologies, risk management, and client-vendor relations.
• Highly knowledgeable in CoBiT, ITIL framework and Threat and Vulnerability Management (TVM).
• Highly experienced in providing Cloud-based services (IaaS,PaaS,SaaS) by leveling each Vendor’s product, technology and evaluating their design to meet business expectations in improving a business or an IT process.
• Data Center Infrastructure Management DCIM proficient in the discipline in managing Data Centers.
• A 24x7 Data Center manager accomplishing multiple data center/co-location MAC changes by liaising with internal cross-functional IT teams, external vendors, and hosting centers resulting in cost savings of thousands of dollars in yearly hosting costs.

KNOWLEDGE & SKILLS:

Enterprise Required Planning: Oracle EBS, SAP S/D - ECC; SCM, GTS, Quote to Cash, Transportation, Warehouse

Business Applications: Apttus, Salesforce, Siebel, Tibco, Vertex, Informatica, EDW, Office 365

Project Management: MS Project, Excel, MS SharePoint, Google, Visio, Workfront, Primavera, SmartSheets

SDLC and STLC: JIRA, Gitlab, SVN Tortoise, Bugzilla, Radar, Puppet, HP loadrunner

Environment: Solaris, AIX, Win10, MacOS, NT 4.x MS Server2012/r2, MySQL, Hadoop (HDFS)

Cloud / Virtualization: VMware vCloud®, OpenStack, Confidential Target, Azure, Amazon (AWS), box, Salesforce

Web / DB Technology: Tomcat, Jenkins, Apache Cassandra, Citrix, F5 Big-IP, eCommerce, UI/UX

ISO Compliance-Security: ISO 27001, 17799, SSAE 16 SOC, HIPPA, SOX, PCI, OCC

Monitoring tools: Splunk, Akamai GTM/Edgecast, HP BTO, Puppet, Data analytics, Tableau

IT Service Management: Service-Now Jakarta, BMC Remedy; (Incident, Problem, CMDB, EASP API)

Scripting Languages: JavaScript, PHP, HTML5, Java, Ajax, Excel VB, Python, Message queuing, PowerScripts

WORK EXPERIENCE:

Confidential, Sunnyvale, CA

IT Program Manager

Responsibilities:

• Strong program management skills utilizing proven planning, organizational and decision-making techniques necessary to implement Confidential production support (APS) initiatives from improving root-caused analysis to managing the HR’s enterprise platform (Merlin, myPage, Kronos, kaptka, UI/UX & Infra).
• As a Scrum Master, leading teams on rapid product development in multi-tasking incident response & resolution. Engaged the leadership on improving their incident estimation techniques and the use of Jira tool sets for better incident tracking.
• Collaborated closely with Department leadership to improve Operational preparedness of the incident assignees and IS&T by providing, importing knowledge docs as helpline tips and define outage rules with new response procedures.
• Engaged HR management in developing new Service Level Agreements for P1 responses. Initiated the resizing of the existing support groups to better focus their efforts in HR support as one of many ways to lower incident /problem tickets.
• Strong ITSM skills using ServiceNow creating new operational categorization fields, ACL scripts and revising how incidents are tasked, tracked and prioritized updating the methods used within Problem, Change & Configuration management.

Confidential, San Bruno, CA

Project Manager Consultant

Responsibilities:

• Provided Real Estate reports to the Owners identifying the cost estimations, schedule and the identified improvements.
• Identified construction manifestations setting up the proper corrective actions.
• Initiated general construction practices on estimating, using construction software, scheduling, and enforced building standards with best practices methods.
• Instrumental in vetting contractors, contracts, detailing the permit process, and procuring the material using Critical Chain methodology (CCM). Used Smart Sheets and Cloud services to generate dashboards on mobile devices as an onsite tool.

Confidential, Santa Clara, CA

IT Release Manager

Responsibilities:

• Mentored the release teams in the release analysis of SAP Supply Chain projects, and client-Vendors readiness for UAT.
• Performed the test case validation on SAP schema tables & objects, new shipping points, EDI, GTS, Vendor compliance, SSCC mixed palletizing, and reverse logistics.
• Initiated the roles/responsibilities meetings with the PM, SMEs and DevOps teams. Led the WebEx sessions in test case creation, UAT entry criteria, and triage meetings using Agile issue tracking methods while updating the release audience.
• Created the UAT metrics presentation slides and reports validating that the deliverables and the client-vendors were meeting their business requirements while performing the end-to-end functional test procedures.
• Spearheaded the coordination of the release phases (Schedule, Commit, Validate & Support) ensuring that the project deliverables were a GO from UAT to Production. Provided lesson learned sessions to Q/A members after each deployment.

Confidential, Palo Alto, CA

IT Program Manager

Responsibilities:

• Managed several ongoing Fire Department projects with over 300+ days duration. Reviewed each business case and working with the Stakeholder until each Project charter was revised. Performed data mining procedures and defining the functional requirements on both FireRMS and TeleStaff. Led the team in meeting all prerequisites, created the CR playbook and the communication mechanisms upgrading both applications in-house resulting in a cost saving of thousands of dollars.
• Collaborated closely with Enterprise Architects and Business team to create a Prince II environment that supports the short and long term needs of the Fire Dept and provides availability, scalability and lower cost of ownership. Created a Cost and Benefit analysis report on Kronos’s cloud-hosting services assessing their service model for Fire Dept evaluation.
• Restarted the DR-Business Continuity Plan (DR-BCP) which evaluated the Data Center environment identifying gaps in critical services like the Geographic information Systems while performing an ISO 27001 and SOX compliance audit.
• Using Agile best practices methods in directing the collaboration efforts to procure a secure Cloud-based Backup application for all Endpoints and Servers. Prepared and conducted the RFI/RFQ proposals following the City‘s competitive requirements in managing potential suppliers.
• Created a Vendor management dashboards to ensure they aligned with the business organization, Stakeholder and IT Management. Created the Vendor short-list, setup the demos, provided Vendor product fact checking, and set the scoring criteria for selecting the new Cloud-based backup solution.
• Performed an assessment of the existing MS Azure and Storsimple data storage requirements. Created a cost model to evaluate several IaaS services covering their interconnections, workload portability and their limitations to seek better deals.
• Created a detail report on initiating a Configuration & Asset management procedures to the CIO to improve CI maintenance coverage. Provided a functional analyst report for the Senior Business Analyst on operational and tactical services supporting MS Office 365 and SharePoint 365 which required a private Cloud-based service for City’s employees.

Confidential, Sunnyvale, CA

IT Release Manager

Responsibilities:

• Created a flexible release plan ( build, refine, test, deploy) cycle with “Release criteria”, “Build rules” and “Testing plans”. Including in the release IBM Maximo facility management, Alert Management “Monolith”, and SaaS - Workday structure.
• Planned each application continuous test cycles resulting in better emphasis on integration among Stakeholders. Set policy on traceable code-id under Tortoise and used JIRA issue tracker process. Managed the weekly meetings on branch & merge controls validating each application’s features was documented within the build release notes.
• A technical troubleshooter creating SQL scripts to validate application schemas under Quote-to-Cash. Worked as a data design engineer on a new Remedy Configuration management database (CMDB) for a more accurate CI asset coverage.
• Directed the DevOps team in the planned installation of new Virtual Machines, FSX & AIX servers supporting the web based applications, and building the SDLC environments with company security procedures in compliance with security standards.
• Managed the conversion of Oracle ECP and EBS data within the new Customer Master writing SQL scripts against the financial schemas to validate the conversion checkpoints preventing data integrity failure.

Confidential, Cupertino, CA

Senior IT Project Analyst

Responsibilities:

• Examined the resources assigned by the appointed Tier-1 vendors in an effort to improve cost transparency.
• Produced a series of financial reports cross checking their Capital & Operating expenditures against the FY Quarterly Budget reports.
• Interviewed the Program, Finance and PMO Management examined their tracking methods called PATHWORKS. An SAP FICO review and revised the Eng, Q/A & Project Mgrs resource formulas under AOL’s design & build project worksheets.
• Creating Earned Value reports while examining each Project’s schedule as it moved through its lifecycle & checkpoints. Provided quantitative risk analysis and financial recommendations to HR management to help reduce project cost overruns that can save thousands in resource over charges.

Confidential, San Jose, CA

IT Release Engineer

Responsibilities:

• Provided the planning and execution support on environment management covering Confidential ’s storefront environments, SAP back-end systems, and Front-end structures. Created Jenkins scripts to receive info on the Web-builds via Github.
• Formalize the non-production Environment Usage and Governance framework by creating a customized MS Project portfolio, Excel and Word documents to determine each project’s landscape or sprint backlog along with their application interdependencies on each projects scheduled for an upcoming release.
• Provided detail Gantt Charts, usage and config reports on each project’s environment, their impact, dependencies, and code control synchronization to the release cycle with a progression line to determine their current Project Life cycle timeline.

Confidential, San Jose, CA

Senior IT Project Manager

Responsibilities:

• PM the replacement of the Alliance Category Type-Item case application with BMC Remedy’s ITSM software. Research and corrected the UAT issues that prevented the Service Catalog from moving forward. Instrumental in finding the Operational categorization errors, managed the Remedy Knowledge docs (RKM), ITIL and Remedy user .
• Managed the Project performance team in non-functional ( Load and Stress) test strategy. The PM team performed drill down evaluations ensuring that both Client & Server-side applications met their Service Level Agreements. Architecture and application performance under both normal & high demand loads were reported weekly to the Program managers.

Confidential, Pleasanton, CA

IT Project Manager

Responsibilities:

• Directed the daily scrum meetings, conducted BRD reviews with the KP-BA team, and validating that both HIPPA & SOX requirements were met instilling on shared accountability for achieving key project milestones.
• Engaged with the Business Analyst in an ETL walkthrough identifying the project’s data management benchmarks. Met all KP-IT requirements submitting a change request for the UAT testing cycle to begin with KP-BA and Testing team signoff.

Confidential, Watsonville, CA

Supply Chain Project Mgr

Responsibilities:

• Managed a $5,000,000 Logistic projects to automate the Cross Docking & PutAway system, incorporated changes in PO generation with new EDI & Vendor acceptance requirements. Created financial reports on project’s Earn Value (EV) and their total cost of ownership to the CFO.
• Managed vendor relationships, contracts and service level agreements in deploying VoIP Bluetooth order picking devices using RF technology into a wireless environment modernizing the current warehouse management systems (WMS).
• Oversaw the installation of new conveyors, server racks & IT hardware for each Distribution Center. PM for a new VMware integration project, DR field-testing, upgraded the Web Content Management system and SKU image clean- up.
• Created BRD & UML designs in Supply Chain Auto-replenishment enforcing new Vendor compliances rules.